Bob Bell Chevrolet of Bel Air

Bob Bell Chevrolet of Bel Air
1230 Belair Rd
Belair, Maryland 21014
(410) 877-9800

Manufacturer: Chevrolet

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Twenty-Four Month Rating: 4.4/5
30 Reviews
Bob Bell Chevrolet of Bel Air

Overall Score: 4.5 Star Rating4.4



About Bob Bell Chevrolet of Bel Air
Certified: Bob Bell Chevrolet of Bel Air
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Bob Bell Chevrolet of Bel Air has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.


mflavin
4/23/2012 11:24:24 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Beck, Kyle Connorton, Fletch, Ray in Service & Lot people

My Review of Bob Bell Chevrolet of Bel Air:
Great experience from beginning to end. From Sales to Finance to Service to Lot, all individuals at Bob Bell Chevrolet in Bel Air, Maryland went out of their way to assist us, including delivery of the second new vehicle purchased to our home to complete the sale (with paperwork) due to our daughter's medical condition.

Entire staff willing to assist and make accomodations as possible with extenuating circumstances of a return customer.

Would highly recommend this dealership if you are seeking for one to purchase a new and/or used vehicle. The staff great you with a friendly smile and do not try to "persuade" you if you are unsure.

Will definitely return in future for a new vehicle.

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brisson2
3/21/2012 5:16:13 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Tom Godfrey

My Review of Bob Bell Chevrolet of Bel Air:
I bought my truck used from this dealer in January 2012 and have had multiple problems with it, most of which have been fixed properly. However my most recent visit was quite the opposite of all the others. Let me start off by saying that the driver's rear wheel off my truck had fallen completely off of the truck the day before and hit another vehicle in traffic. Bob Bell Service was the last one to have had the wheels off of the vehicle when they checked the brakes in February. So I went in to talk to Tom, the manager of the service department. He was walking into the office when I arrived, I immediately stopped him and said, "We have a problem, the wheel fell completely off of my truck last night and your techs were the last ones to have had the wheels off for any reason." He told me that there was over 3000 miles put on the truck since the service and that there is no way the wheel would have stayed on that long, he also stated that I would have had a vibration if it was loose. There was never a vibration in my truck except for about two seconds before the wheel fell off. We went back and forth about it until he finally said, "We aren't even going to entertain this, you can either get out or you will leave in handcuffs." He also told me that I had an attitude from the time I came in, even though I was completely calm and didn't even raise my voice until he said I would leave in handcuffs. I would not recommend this dealer at all for service due to the fact that the technicians cannot even tighten a simple lug nut properly. I would not wish this service department on my worst enemies. They are simply a disgrace to the GM name and to the owner of the dealership. I will continue to buy GM products but never again from this dealer

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geraldine pepper
2/23/2012 6:09:39 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dave Staigerwald

My Review of Bob Bell Chevrolet of Bel Air:
Dave Staigerwald and Courtney Gus and the Finance guy, worked very hard to get me all the deals they could so my monthly payments would be as low as possible

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nite680
2/23/2012 3:28:24 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Conrad

My Review of Bob Bell Chevrolet of Bel Air:
Easiest and fastest experience ive ever had buying a car, i was in and out in no time. Car was cleaned and in perfect condition, they even returned my tags to the MVA for me. I couldnt have asked for more.

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cbeavers
1/22/2012 9:54:34 PM

Overall Score: 3 Star Rating   2.6  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Ray

My Review of Bob Bell Chevrolet of Bel Air:
I purchased the second car I ever bought from them about a year ago and purchased the major guard protection...about three weeks ago my car started driving funny, like not getting enough accelaration and it is shakey when I go up hills. So I took it to Bob bell calling first and told them that I'm experiencing engine troubles and I wanted to drop it off and since I live so far away I needed a rental car (all of which was covered by the major guard protection). The first thing they did was try to tell me that those things weren't covered in the protection plan which I had the paper work in my hand and read it to them verbatime. Then after having my car for three days they told me they couldn't find anything wrong with it and I should keep driving it until the problem gets worse. So no less than a week later I'm driving home on the highway and my car starts to stall and lag going up a hill almost causing an accident and I happen to be seven monthes pregnant so I went home furious and called them back and said the problem is worse and the check engine light is now on. They acted smug and rude. I'm taking the car back for the second time tomorrow to give them a chance to redeem themselves and already had a friend check the code and found out that its a misfire code in the fourth cyclinder as a chef I shouldn't know more about cars then my mechanic.

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kelly edmunds
1/14/2012 8:09:01 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Dave Staigerwald

My Review of Bob Bell Chevrolet of Bel Air:
Dave went above and beyond in helping us get everything we were looking for in our chevy traverse. I am very pleased with the vehicle and services provided and would highly recommend Bob Bell. Thanks for all of your help Dave!!!

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SAmos41
12/5/2011 6:45:01 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Patrick

My Review of Bob Bell Chevrolet of Bel Air:
Brought my 2000 Blazer in for service and I had a great experience. No hassle of them wanting me to buy more than what I had intended and very reasonable prices. I will continue to use them for all my service needs and refer all that I can your way.

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tomsta
12/5/2011 6:05:40 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Tom Godfrey

My Review of Bob Bell Chevrolet of Bel Air:
when you go to BoB Bell Chevrolet , you get the warm feeling of that they truely care, I had a problem with my Tahoe and after serverral visits to "other" local dealers he took it upon his self to solve my problems, no I will call GM , or I will get back to you, he made a decision and stuck with it.. Thanks to the Bell organization for hiring the right people and "caring" about your customers!!
THANKS, tomsta

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Ritakaye
10/24/2011 1:19:38 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dave Staigerwald

My Review of Bob Bell Chevrolet of Bel Air:
Mr. Staigerwald was professional, courteous and a pleasure to deal with. Worked very hard at getting us exactly what we wanted....and we actually got more than expected!
Highly recommend salesman!

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markdcf
10/11/2011 5:03:59 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: James Cadenhead

My Review of Bob Bell Chevrolet of Bel Air:
My wife and I went to Bob Bell to get more information on the new Chevy Volt. Our salesman was Mr. Cadenhead, who knew essentially every possible aspect of the Volt but also it's competitors. My wife and I were undecided on whether to buy a Prius or a Volt, but now we know the Chevy better meets our needs, and the price is right. Mr Cadenhead's enthusiasm for the Volt was a very pleasant surprise, as most salesmen I've met have only a passing knowledge of the product they sell and even less for the car business. Kudos to Bob Bell Chevy!

Mark F
Aberdeen Proving Ground, MD

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