Leroy Jones Jr.

From the moment I was greeted at the door to when I picked up the car, the Fred Anderson staff completely turned around a really stressful week. Last week, I had taken my car in to another shop for mu picked up the car, the Fred Anderson staff completely turned around a really stressful week. Last week, I had taken my car in to another shop for multiple fixes that had gone poorly. I was lucky enough to have been following my partner to Fred Anderson when the power steering on my car went out. Leroy in the servicing department immediately explained the situation with my car, walked me through the fixes, and they even took care of recalls while my car was in! RJ also stepped in to help with a loaner car, but they had my car ready by the time I arrived to get the rental! I almost teared up-- it was such a breath of fresh air to be helped so efficiently, and with professionalism and kindness. I will not be taking my car anywhere else from now on. Thank you, Fred Anderson team!! You guys make a real difference!! More

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Always very helpful setting up my appointment. Very professional with answering any questions I have concerning the service or concerns with my new vehicle. Thank you, Leroy! Very professional with answering any questions I have concerning the service or concerns with my new vehicle. Thank you, Leroy! More

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Over the years I've purchased several Toyota vehicles from Eddie with Fred Anderson Toyota. Each and every time I came back to trade and upgrade, the sales and financing experience was exceptional. from Eddie with Fred Anderson Toyota. Each and every time I came back to trade and upgrade, the sales and financing experience was exceptional. Eddie in sales, and Taylor in finance are a great team. I recommend Fred Anderson Toyota to family and friends because my experience has made me a loyal customer. More

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Knowledgeable,friendly sales and service departments. Convenient location. Easy to work with and good communication. Convenient location. Easy to work with and good communication. More

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Many thanks and praises for the team at Fred Anderson Toyota. I appreciate the professionalism, hospitality, transparency, and how they work with you when it comes to looking and budgeting for a vehicle. Toyota. I appreciate the professionalism, hospitality, transparency, and how they work with you when it comes to looking and budgeting for a vehicle. I heard many folks were historically pleased with their dependable Toyotas and my coworker’s boyfriend Leroy Jones works at the service department to which she recommended this dealership and how they try to find the best options for folks. I first encountered Marlon Sabado upon walking into the dealership to which he listened and showed me some vehicles I had in mind. I researched ahead of time on the company website and loved the sticker tags posted online that had the breakdown of the miscellaneous costs and features. It makes car-buying less mysterious with costs. Marlon is patient and personable which made me feel less pressured in the process of buying a car. He knew my budget and what I was interested in, thus worked with his team to find me a car most suitable. The available cars had a wide range of affordability vs. at neighboring dealerships having pricier cars on display with more features which wasn’t what I was interested in. There’s an option to swap cars between locations as well so the inventory isn’t limited to just what’s online or on the lot. The 3rd time I visited the dealership, thinking I would settle with a swapped car, Marlon presented a simple yet snazzy 2025 RAV4 LTE, something I didn’t even know could be offered! It was even the color I desired!! After about a week, they were able to supply a silver 2025 RAV4 XLE which surpassed my expectations! Matt Worlock of the financial team provided excellent rates to consider when it came to financing. About a month earlier I went to Truist to see what my estimate APR% would be and looked at other institutions but the lienholder Toyota Financial had more competitive rates. There isn’t a penalty if you pay sooner either which I’m glad they confirmed. Ryan Spence led me through the final paperwork, signatures, and patiently explained the breakdown of each cost to my Dad and I. It’s a lot to process so for Ryan to be able to re-explain stuff helped us to make a decision and didn’t feel rushed. There’s additional warranties like a mechanical and car care plan beyond the standard manufacturer one to which you have up to 30 days to decline. After about a week of pondering, I texted Ryan to which he said he would remove the additional warranties. I’ll be on the lookout for the email, no signatures were required. I expressed I’m content with ToyotaGuard standard manufacturer 25k miles/2 years, Toyota basic warranty 36k miles/3 years, factory powertrain coverage for 60,000 miles/60 months, and Fred Anderson Family Plan to keep up with basic maintenance. The communication with the staff so far has been swift, thorough, and accessible. Thank you Marlon, Ryan, Matt & behind the scenes team for the patience, communication, and support during this big purchase! The front end staff is also wonderful. I didn’t catch names but each time I walked up, there was someone there to open the door and see if I was looking for someone or at the front desk they would warmly welcome me. More

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Charlie is good at his job. He makes me feel as if though we part of the Toyota family. He worked tirelessly to make sure that my daughter had a safe vehicle to put my three gra He makes me feel as if though we part of the Toyota family. He worked tirelessly to make sure that my daughter had a safe vehicle to put my three grandkids in. He made sure to stay with our budget. His demeanor was very friendly. This is the third vehicle. I have bought from him. If you want a kind considerate and thoughtful young man Then Charlie is your man and Toyota is your place. More

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Maverick with Fred Anderson's service department of Charleston is above and beyond courteous and professional, making the entire service experience seamless. Maverick and team kept me dated throughout Charleston is above and beyond courteous and professional, making the entire service experience seamless. Maverick and team kept me dated throughout the process, ensuring transparency and peace of mind. I highly recommend Fred Anderson's service department to anyone in need of reliable and efficient auto care. More

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Have bought 3 SUVs from them and have been pleased with each visit. At various times during the process of purchasing, the length of time can be longer than desired. each visit. At various times during the process of purchasing, the length of time can be longer than desired. More

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Night owl service appointment worked out fantastic as truck was ready by mid morning the next day. Prompt service. truck was ready by mid morning the next day. Prompt service. More

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Great dealership! The employees were very nice and knowledgeable. The waiting area is clean and every time an employee passed they were smiling and ready to answer any The employees were very nice and knowledgeable. The waiting area is clean and every time an employee passed they were smiling and ready to answer anyone’s questions. I also really liked that I received a video of the car inspection afterwards, I’ve never had that before and thought it was a nice touch! More

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