Les Shanks

Stephen Ferrar has been and continues to be most helpful. The dealership itself is quite a nice facility. Our only complaint comes from our continued frustrations with their poorly administered phone system The dealership itself is quite a nice facility. Our only complaint comes from our continued frustrations with their poorly administered phone system and failure of communication with our service advisor. Brooke, the service liaison, however, is fantastic! In my opinion, management should advise all other service department employees to follow her lead. Sincerely, Mr. Payne More

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Body shop did a good job repairing a taillight and scratch on my truck this week. scratch on my truck this week. More

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These guys and gals are incredible! I had an issue with my windshield, right after the warranty ran out and this team has 100% over delivered. I don’t mind paying for the repair aft I had an issue with my windshield, right after the warranty ran out and this team has 100% over delivered. I don’t mind paying for the repair after they took care of the loaner to diagnose the problem in the first place and followed me through this entire process like a concierge… this is real life?!? So, back story.., My wiper was damaging the glass and it I’ve replaced the windshield 3 times already, which was becoming insane on my part and was baffling to all who would listen… no one knew “wth” was happening. With all the frustration on my end, sounding like I’m the first guy to experience something like this, at the end of the day, this Ford Team in Franklin intently listened to my concerns, cared about me as a person and acted quickly to get me a solution. Service here is top notch and Lauren has been amazing to work with. Great hire here folks! She has texted me, called me, held my hand through the entire process and I am almost sure that she would offer apart of her life or a kidney to make sure that I’m satisfied with the experience I’m having. It’s like a dream dealership where their people are actually here listening to the “drunk guy” in the back of the barroom, talking about all his misery in life due to a wiper malfunction on his Navigator… “If only I could figure out how to fix my wiper from scratching my windshield when it goes back and forth like everyone else in the world, I might not have drink this last one to put me over or under tonight…” Well, they did it… and I’m still sober today… they definitely serve the best kind, even to the last and the great news for you and the Williamson County Sheriffs, is that don’t have to go drinkin about it or thankin about it no more! All seriousness… These Ford folks really outdid themselves. Super proud to be Franklin Ford customer today! Thanks again! More

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Best Ford store in Tennessee Gina Dillman was very informative and professional. Jason and Brad in sales and finance were awesome will do more business with this dealership thanks Gina Dillman was very informative and professional. Jason and Brad in sales and finance were awesome will do more business with this dealership thanks FLOF More

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Friendly Fun Service My husband and I recently went to Ford Lincoln of Franklin interested in leasing a new Ford Explorer. We went in pretty much knowing exactly what we w My husband and I recently went to Ford Lincoln of Franklin interested in leasing a new Ford Explorer. We went in pretty much knowing exactly what we wanted. We were introduced to Les, who would become our salesman. Everyone was so great to work with. There was no pressure, no attempts to upsell us, and they helped get us into the exact vehicle we wanted! Les was very knowledgeable and helped us get set up in our new vehicle. Our finance specialist Riley was also awesome to work with. He informed us of all our options for add on and their cost. But there was no feeling of pressure to buy extra stuff. I’ve been a hard core Chevy girl my entire life. Best car buying experience yet. Thank you Les and Ford of Franklin! More

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Ford 150 i appreciated the knowledge and input our sales person, Les Shanks had to offer. No high pressure and fair pricing was a factor in our decision to pur i appreciated the knowledge and input our sales person, Les Shanks had to offer. No high pressure and fair pricing was a factor in our decision to purchase our new truck from Ford Lincoln of Franklin. The finance manager, Ira was very patient while we spent hours attempting to unfreeze our credit rating with Experian. More

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