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Justin Bailey Bailey
Justin Bailey Bailey at Ford of Franklin

Justin Bailey Bailey

Service Advisor

Ford of Franklin

1129 Murfreesboro Rd
Franklin, TN 37064

4.7
52 Reviews
4.7

52 Reviews

Write a Review

52 Reviews of Justin Bailey Bailey

February 02, 2024

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Employee Rating

First experience with this service department. My truck has been in for three full days. I've left 4 messages and I can't get a returned call or text on status. I've never had service this poor. More

by Tim
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Recommend Dealer
No
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Feb 04, 2024

Ford of Franklin responded

Tim, I’d like to have an opportunity to get a little more information from you. If you would, give me a call so I can get your last name to see who you’re working with then I can get the status of your vehicle for you. I look forward to chatting. Thank you, Lauren Distephano Customer Relations Manager 931-538-0339

August 27, 2023

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I bought a Ford Edge from Ford of Franklin. Stephen Farrar has followed up with me numerous times and helped answer any questions I had about my vehicle. I have returned twice for service, a More

by MURRAYWDKL
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Chris Eisenhauer, Stephen Farrar

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Sep 01, 2023

Ford of Franklin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ford Lincoln of Franklin. We hope you have a great day!

July 25, 2023

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Had an over the top experience with Glenn in service. He was top notch in all areas! More

by Kikilive
Recommend Dealer
Yes
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Jul 31, 2023

Ford of Franklin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ford Lincoln of Franklin. Please don't hesitate to reach out if there's anything additional we can do for you.

July 24, 2023

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I really can’t say enough about how helpful my guys were over there! Fantastic all around More

by Gillbrice9
Recommend Dealer
Yes
Helpful
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Jul 27, 2023

Ford of Franklin responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford Lincoln of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

July 19, 2023

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Such a wonderful experience, I completely forgot to mention, I worked with Glenn and he was a gem!! More

by Gillbrice9
Recommend Dealer
Yes

Other Employees Tagged: Glenn

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Jul 23, 2023

Ford of Franklin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ford Lincoln of Franklin. We hope you have a great day!

July 19, 2023

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I absolutely trust these guys to work on my vehicle and know that they are going to do the work that’s needed and keep me updated More

by Gillbrice9
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Recommend Dealer
Yes
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Jul 23, 2023

Ford of Franklin responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

June 20, 2023

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Employee Rating

My sales person Alex made buying a truck simple and straight forward. I think I test drove 4 trucks at least. Alex didn't mind at all. I would highly recommend this dealership and salesperson. More

by mrogermiller
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Brad Morgan , Alex Renfro

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Jun 22, 2023

Ford of Franklin responded

Hi, we are pleased to hear of your experience with us here at Ford Lincoln of Franklin. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

June 12, 2023

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Had 7:00 am appointment , they got me in on time and I was out on my way. Very happy with service. More

by spin1963
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Chris Eisenhauer

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Jun 15, 2023

Ford of Franklin responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford Lincoln of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

June 01, 2023

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Employee Rating

Professional and caring service. Waited while my vehicle was being service and it was fast and comfortable. Would definitely recommend. More

by myromeoforever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Eisenhauer

Helpful
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Jun 05, 2023

Ford of Franklin responded

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Ford Lincoln of Franklin for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

May 21, 2023

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Employee Rating

I had an easy and seamless experience while in service. The wait was not bad at all. More

by Trish
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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May 23, 2023

Ford of Franklin responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

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