Lina Kusumowati | Page 14

Toyota of Gladstone helped redefine the car buying experience for this family. Since I was driving in from out of state for an excellent price on a car we desired, we were a little weary about the con experience for this family. Since I was driving in from out of state for an excellent price on a car we desired, we were a little weary about the condition of the car, or haggling once there. With minimal fuss, we set up our trade in/deal online, and they nailed it. Lina K. was beyond helpful throughout, from the initial inquiry texts to vehicle delivery. Her professionalism was matched by Vic's ability to get us out the door, listening to what we desired and providing piece of mind. An automobile purchase is not something we take lightly, but it sure is satisfying when it works out like this. More

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Lina was extremely kind, informative, and helpful. She answered all of my questions and I never felt rushed or pressured. She made sure she knew just what I was looking for in a vehicle and because of her answered all of my questions and I never felt rushed or pressured. She made sure she knew just what I was looking for in a vehicle and because of her I ended up with the perfect car. Thank you so much Lina!! More

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Lina was excellent to work with- friendly, no pressure, flexible working with my crazy schedule, and responsive to texts/calls to check inventory on a vehicle I was interested in to save me time before com flexible working with my crazy schedule, and responsive to texts/calls to check inventory on a vehicle I was interested in to save me time before coming in to the dealership. I did my homework before buying and had already test driven the vehicle I was interested in, but was having a hard time finding the model and option package I was looking for. Once I found one of interest, Lina confirmed the vehicle was on the lot and had it ready for me to drive when I arrived. The sales manager did give me an extremely lowball initial offer on my trade-in, but thankfully I came well prepared with more than one written offer from local dealerships and was able to negotiate to where I was comfortable. Just wish that game playing part didn't have to happen. Amazing how being firm and saying no repeatedly can make the difference of thousands of dollars... Kristen in finance ended up getting me a last minute better rate than I initially selected from my Costco membership, which lowered my payment and got me extended maintenance covered. Extra bonus and appreciation to her! Overall, I was driving off the lot in about 3 hours in my brand new car and have no regrets. Car shopping as a single female is one of my least favorite things to do. But- the experience at this dealership versus one I worked with across town a week prior was like night and day. I was treated with respect, got a great deal, and left without ANY regrets! More

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So thankful for you Lina and team - the process was flawless. Appreciate you all for everything, and for trying your best to work with me. You have a customer for life. flawless. Appreciate you all for everything, and for trying your best to work with me. You have a customer for life. More

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Lina was excellent! She helped me work through the process and I found the car I wanted right away! Thank you so much! I love my new car. John Hill was also a pleasant presence. I enjoyed my time here process and I found the car I wanted right away! Thank you so much! I love my new car. John Hill was also a pleasant presence. I enjoyed my time here. More

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The whole experience of trade-in for a Certified Used Vehicle was amazing. No pressure and Lina provided easy and clear steps to follow to quickly buy the car I was looking for. Thank you! Vehicle was amazing. No pressure and Lina provided easy and clear steps to follow to quickly buy the car I was looking for. Thank you! More

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I’ve previously had a bad experience at a dealership (not Toyota) and was very skeptical of even going to a dealership. However, the process was quick and easy all thanks to Lina! I knew what I wanted and Li Toyota) and was very skeptical of even going to a dealership. However, the process was quick and easy all thanks to Lina! I knew what I wanted and Lina made the process easy by having me test drive the cars I was interested in. She was informative, straight to the point, not pushy, and overall a very nice person who made my first car buying process a good one. I expected to be there the entire day but was in and out in 4 hours! Thank you to Rudy as well for helping me with the finances on my new car! I definitely recommend this dealership to anyone looking to purchase a Toyota! I will definitely be referring people to Lina and this dealership! More

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After many years of happily owning Volvo's and a Chevy Suburban we decided to reduce the the number of vehicles we own. The decision was made to look for a Toyota 4Runner. My pursuit in finding the perf Suburban we decided to reduce the the number of vehicles we own. The decision was made to look for a Toyota 4Runner. My pursuit in finding the perfect replacement car involved visiting various car dealers and reputable dealerships. Two of these visits where like a "bad dream", maybe even what you would call a nightmare. The first Used Car lot I visited I was shown a vehicle that had not been detailed and still had the previous owners personal belongings like dirty socks and clothes, including trash (fast food bags) inside. The sales man who rode with me on a test drive at the second dealer lot was nice. However, when we test drove the vehicle the gas gauge registered below red and I was told, "Just don't go far with it". The second dealer's Sales Manager was very unprofessional, condescending and unnecessarily raised his voice with me. I felt like he was challenging me to a fight rather than offering helpful and useful information in my search for the vehicle I would be purchasing that day. I can't believe that someone like this would still have their job when representing a company while ruining their reputation. Sad, but true, I would never recommend anyone to that dealer because of their salesman. I had driven from Beaverton to Gladstone that morning to look at the 4Runner at the previously noted dealer. I planned to head back to Beaverton but my wife encouraged me to drive a few car lots away to Gladstone Toyota. I was quite hesitant due to what I had just experienced, but since we had already traveled this far...we might as well stop by. At the front of the car lot I saw a 2016 Pearl White 4Runner that I was interested in looking at. I started to walk around the lot and then a young lady, with a bright smile welcomed me - she introduced herself and her name was Lina. She answered any question I had regarding the pearl white 4Runner. In comparing my visit with the other sales people I encountered previously was that if she did not know the answers she immediately walked back inside the office and returned with an answer. She was very helpful and made my wife and I felt really comfortable in making the right decision about purchasing this vehicle. The vehicle was very clean and had full tank of gas. It was quite apparent that this Toyota Dealership took care of there products and customers. Lina followed through with everything we needed and made the whole process a breeze. She helped in negotiating the final price and arranged for the 4Runner to receive one final detailing before we drove off the lot. She explained the features o f the vehicle and I was impressed with the warranty that would be received and granted after we purchased it. Finally, we were very happy that Lina was the first person we encountered upon arriving on the dealerships car lot and appreciate the support given her from the rest of her team at Gladstone Toyota. It is not often that some would write a check for a car and still be smiling as they drive away, especially on Easter Sunday. I have every confidence in Gladstone Toyota and their staff and they have great integrity. Sincerely, Raymond More

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Lina was amazing! Her manager however, was condescending, and did not give me the agreed upon price for my trade in. But, because I didn’t want to speak with him again.. I just signed. and did not give me the agreed upon price for my trade in. But, because I didn’t want to speak with him again.. I just signed. More

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This lady was very helpful and friendly from the moment she met us in the parking lot and through out the time we spent there. People like her make me wanna come back in the future if I ever needed another she met us in the parking lot and through out the time we spent there. People like her make me wanna come back in the future if I ever needed another vehicle. Thanks Lina for all your help... More

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