Lindsay Carrow

Town East Ford responded

We sincerely apologize for the oversight you experienced during your recent visit. Your feedback is crucial to us, and we apologize for any inconvenience or frustration caused by the oversight with your oil cap. Ensuring the safety and satisfaction of our customers is our top priority, and it is disheartening to learn that we fell short of meeting your expectations in this instance. We understand the importance of thoroughness and attention to detail in our service process, and we apologize for any inconvenience or concern caused by the misplaced oil cap. To address your concerns and provide you with the assistance you need, we encourage you to reach out to Tyler Robles at trobles@towneastford.com and Customer Relations Manager, Terri Scott, at Tscott@towneastford.com. They are committed to addressing any issues and ensuring that your concerns are resolved to your satisfaction. We sincerely apologize for any inconvenience or frustration you experienced, and we appreciate the opportunity to make things right. Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your trust in Town East Ford.