jondiffee 11/30/2013 11:25:38 PM Reason For Visit: Service I Recommend This Service Center: No Employee(s) Dealt With: Todd Patti Customer Service: 1 Quality of Work: 1 Friendliness: N/A Overall Experience: 1 Pricing: 1 Overall Score: 1.0 My Review Of Town East Ford: took truck in for coolant flush. Their technician busted my radiator. They charged me $900+ for something THEY broke!my truck has never had a leak of any kind EVER, until now!! I took my truck in for a Pressurized coolant flush. 6.0 diesel. Todd Patti (service adviser) comes to me 20 mins. later and says. the EPA won’t let them do the pressurized test on these trucks because of the amount of coolant in them. I go back and talk to the mechanic and he tells me " we do pressurized test all the time on these trucks. I just couldn’t find the tool we use to do it with!" lie #1. I get my truck home and smell coolant all the way(i figured it was because they had spilled a little pouring it back in.) I look under my truck and see a steady drip. I have never had a leak in my truck before!! I take it back the next a.m. Todd calls me later and says my radiator is split on the bottom! there is no way! it has NEVER LEAKED IN THE PAST! they had me over a barrel now! i HAD to get it replaced per Todd Patti. I smell coolant BAD the whole way home! pop the hood. my radiator is EMPTY w/a huge puddle under my truck!!! drop it off AGAIN the next a.m. Todd never calls me. I have to call him for ANY information during this 3 day ordeal! he States he has a mechanic a technician and HIS boss trying to figure out where the leak is coming from. it take 3 guys 8 hrs. to find out it was leaking from a faulty hose clamp! that the technician installed during the coolant flush!! they NEVER ADMITTED it being their fault and replaced a perfectly good radiator and charged me $900!!!. Keep in mind i have NEVER had a leak in my truck! NEVER until they caused it. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: jondiffeeAdded: 12/17/2013 8:52:29 PMMy truck smells like antifreeze when I drive it now. Still isnt fixed! The service manager Jim Cole actually offered to fix it AGAIN at a dicounted rate. They are the ones that broke it in the first place!!!