I have purchased a bunch of vehicles in my short life, but this dealer is by far the biggest scum of a dealer that I have ever had the pleasure of interacting with. I was there only to help a friend purchase a car as she has not purchased many cars and was afraid she would get taken advantage of. Well good thing I was there because they were going to try and take her for a ride. I had a bad feeling from the moment I pulled on the lot.. They surrounded my car like a bunch of VULTURES. I seriously took pictures of this because I have never seen it this bad. I just sat in my car waiting for my friend to get there and 3 different guys stood to where I couldn't back up. Needless to say I won on the wait and they finally went and suffocated someone else that pulled up on the lot.. Ok fast forward. My friend has had some credit issues, but she had a pre-approved car loan through a 3rd party finance. She talked to the bank numerous times and they told her all was good and that she just needed to take the packet in and the dealer would fill their part out and get the funding. She called Town East Ford and made sure they accepted the 3 party financing and was told, YES!! all the time!! Well over 2 hours latter, the rudest man I have ever met that supposed to be in customer service set there and bold faced lied to her. Said the finance company she had the approval through was now requiring a co-signer. I knew this was not true. Then he started badgering her for money down. What he was doing was trying to get her financed through them so he could get a kickback on the interest and also so they wouldn't have to pay a little bit of loan fees to do the loan through who she had financing through. I believe his name was Jimmy Hill or something like that. I put my friend on the phone with the approval bank, and the bank plain as day said no co-signer needed, no additional money down.. that everything was good to go with the loan.. He then came up with more BS to throw out of his mouth. I told her lets go, drove right down the road and got her a much nicer car, no issues at all using her pre-approved loan, and no BS issues like this dealer is all about.. I know now why they need to swarm a car when it pulls on the lot, because they have piss poor customer service, play bait and switch games, and tell you what you want to hear on the phone to get you in the door and then run your credit to 100 different banks... all when she already had a approved loan. You people are a poor excuse for a customer service oriented business. The lady that was helping us though, I wish I could remember her name, was super sweet and seemed like more of a messenger. You are to good to be there. You should go back to Richardson Dodge where you came from. Those folks seem much better out there when I dealt with them not long ago. POOR CUSTOMER SERVICE! DOES NOT MAKE YOU FEEL LIKE FAMILY(like it says on their website) Also says on their website "You and your needs come first! That's a joke.. I could go on and on.. but please, do NOT do business with these crooks. I know they are a Berkshire Hathaway group dealer.. I'm sure Warren Buffett would be ashamed to know your running this run down looking buildings right into the ground.. Good night! and Good riddance.
I Recommend This Dealer:
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