I have updated this review since publishing. Originally gave a 2 star rating because no one reads the 1 and 5 star ratings unless they are happy or mad. The in-between are typically the real stories, so I am changing it to a 4 because they did make a strong effort to make things right. They corrected the concerns I had and made me feel better about taking my GT there again. I had also mis-titled a person involved as district service manager when the real title is Service Director.
Back in November I purchased a used, 2015 Mustang GT. It had ~1900 miles on the clock. I noticed a squeaking noise coming from the driver side front suspension area shortly after purchase. It is to be noted I purchased this vehicle on a week where it was constantly raining, I assumed the squeak had something to do with that... it didnt. I took it to Town East Ford after a month or two to do an oil change and to find out where this noise is coming from. However during that visit they found "nothing". I had also inquired about not receiving a driver side floor mat that was to be included, a secondary key, and spare tire, as well as issues I had with Sync 2. My sales guy had informed me to ask service for a key and mat that was supposed to come with the car, however if you purchase a non certified car, these items may not come with the vehicle, mine was probably a "repo". I also asked for a spare because it did not come with one, so I inquired about it, most vehicles as I found out later do not get a spare unless specified. I ending up leaving that visit with just the oil change. (I have all service records available for each visit). No answer for the missing items, and the noise was ignored. I just thought I was being picky, so I left it alone, but I ended up coming back shortly after for the same issues and Sync 2 was not working. Finally, Sync was fixed and again, squeak was not fixed. In April I took my car back again. This was the visit when they started trying to repair the squeak which didn't work. I brought it back at another point a week or so later, problem was not fixed... once again. They had replaced multiple parts at this point. Then per my Service Advisor, Ford told Town East Ford to stop trialing and error'ing on the squeak issue on my car. He stated if they put on another part that did not fix the issue, Ford could sue them. Why was this my problem? I dont know. But I held off. May comes around, and I need a new oil change at ~7500 miles. Oil change done, and they take another try at the squeak. Well problem was not solved and at this point I've been in 2 different rental vehicles, both inappropriately charged to Ford for warranty work instead of my MPP plan. Why is this a problem? You are limited on the days you can have a rental with Ford supposedly, and guess what, they are used up... at 8k miles... so then late May I took it back again, received a 3rd rental vehicle that was charged correctly. This time the dealer fixed the original issue of the squeak, but (as I later found) broke the backing plate. Original problem was a bad bushing. I took it back one week aftet the repair and showed them the noise of the plate scraping the rotor (I didnt know what it was until later). The Service Director came out, told me it was a common noise made by the brakes due to the constant pressure being applied and had me drive a new red 5.0 to see if it made the same noise. I told him the noises were not the same, he stated they were and we parted ways shortly after, I was determined to get it fixed though. Now the backing plate is not a critical part, but it was an issue, maybe not big enough for them to fix that day, but it was scraping my rotor, and they broke it without owning up to it initially. I ended up having to take my car to Randal Reed's Prestige Ford, and the problem was fixed that day in about a half hour to an hour. These were legitimate mechanical issues I had, and it would have been nice to have that care and customer service I recieved after writing this review from the beginning. We are all humans though, and like I stated above they did own up to their mistakes as a company through Kevin Miner.
I Recommend This Dealer:
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