Lisa Avola

Matteo and Josh were both amazing. Matteo is going to build himself a great career there. I love my new vehicle. Matteo is going to build himself a great career there. I love my new vehicle. More

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Great experience start to finish. They hadn’t exact vehicle I was looking for and the car was in perfect condition bumper to bumper. 2022 Acura MDX Type S Advanced. Staff delivered They hadn’t exact vehicle I was looking for and the car was in perfect condition bumper to bumper. 2022 Acura MDX Type S Advanced. Staff delivered amazing customer service and made the experience and great one. Eric was a solid 10 during the delivery. I highly recommend Kelly Infiniti for their prestigious luxury service and care in your vehicle purchase. More

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I recently purchased a 2026 QX60 and Junior and his team were amazing to work with. He made the buying process super easy, and fast which was helpful for this busy mom. I will always come back and work wi were amazing to work with. He made the buying process super easy, and fast which was helpful for this busy mom. I will always come back and work with him. More

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Everyone I dealt with was kind and friendly. It was a great experience. Thank you It was a great experience. Thank you More

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When they thought they were doing me a favor with a new lease, I had to do all my insurance paperwork, had a car without inspection sticker for a few days. All this because the car I has a faulty electric lease, I had to do all my insurance paperwork, had a car without inspection sticker for a few days. All this because the car I has a faulty electrical system that died in me three times. But THEY were doing ME a favor or a great deal. Also when I payed the down payment, lady said that it did include first month payment that I had to pay that extra ahead of time, which was never the case. I’ve lease 4 cars and that never happened. More

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We’ve had an excellent experience at Kelly Infiniti. The vehicle we wanted to purchase was delayed so they provided us with a free loaner while we waited for its arrival. Junior Pena has been a pleasure The vehicle we wanted to purchase was delayed so they provided us with a free loaner while we waited for its arrival. Junior Pena has been a pleasure to deal with. Josh Figueiredo made the financing process a breeze. The GM Lisa Avol spent time with us and answered all of our questions. A+ service from all involved and we couldn’t recommend the team here enough. More

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I’m a loyal Infiniti/Nissan car buyer, three Infiniti QX50s and two Nissan Rogues, including two leases with the Kelly Group. My brother-in-law, now retired, was the general manager of an Infiniti deale QX50s and two Nissan Rogues, including two leases with the Kelly Group. My brother-in-law, now retired, was the general manager of an Infiniti dealership in California, and on many occasions, has helped me lease Nissan and Infiniti vehicles, making the first contact and finalizing the deal. I simply show up, sign and drive away. In the past, I’ve taken my two Infiniti vehicles to Kelly Infiniti in Danvers for routine service without issue. Kelly Infiniti was the first dealership that my brother-in-law recently contacted before my current lease was due to expire on July 1. The lease payment was higher than he thought it should be, so he then contacted Infiniti of Norwood. Their payment for the same Infiniti QX50 was $60 per month less than Kelly Infiniti, so he secured the deal for me. On June 29, I picked up my new QX50 in Norwood and drove home to Salem, 46 miles away. I made a few stops and when I returned to and started my new car, I noticed the low tire indicator was illuminated. I checked my tires and noticed that the right front tire was flat, I had apparently run over a piece of metal on the road. I immediately called Kelly Infiniti in Danvers, the closest Infiniti dealership, 7 miles away, and made an appointment to bring in my new car in on Monday, July 1, to have the tire replaced. Thankfully my new car comes with complimentary maintenance including a road hazard warranty. Shortly thereafter, the General Manager, Lisa Avola, called me and told me she would not authorize the tire replacement because I didn’t lease the vehicle from her dealership. She was very unprofessional, angry, demeaning and reacting on emotion. Rather than be angry at me, she should have directed her anger to her sales manager that gave my brother-in-law the higher payment. He was the one that cost her the car deal, not me. She also forgot that as an authorized Infiniti dealer, Kelly Infiniti is obligated to perform warranty work on Infiniti vehicles no matter where the vehicle was purchased. I still can not believe that I received this type of attitude and treatment from the general manager of a luxury brand dealership, especially when I was a past customer of the Kelly Group. It is no surprise to me that with this type of attitude at the top, Kelly Infiniti in Danvers has a 2.4 rating on Yelp! I have also filed a formal complaint with Infiniti Consumer Affairs, so they are aware of how they are being represented in my area. More

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I have been a customer of Kelly Infiniti for many years and for many cars … the Staff from Sales, Service and Managers are wonderful. In my recent purchase, QX60, was made easier by Sales Rep, Eric Alterio and for many cars … the Staff from Sales, Service and Managers are wonderful. In my recent purchase, QX60, was made easier by Sales Rep, Eric Alterio… his knowledge and patience is exemplary and I will never be able to say enough about Lisa Avola, General Manager … It is a truly positive experience … If you are thinking Infiniti call Kelly Infiniti More

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Been a customer of Kelly Infiniti for years and that alone should explain why this dealer, it’s employees and products are worth the loyalty alone should explain why this dealer, it’s employees and products are worth the loyalty More

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This being our 5th purchase from Kelly Group from 1987- present day , I knew the outcome walking in, from making me comfortable with bottom line, making sure I understood all aspects of transaction, giving present day , I knew the outcome walking in, from making me comfortable with bottom line, making sure I understood all aspects of transaction, giving us a very fair trade in value, and a NO pressure meeting. We had a possible chance of losing the deal , that would of meant possibly losing the truck I wanted, without going into details, came down to a Kelly Mngr taking a leap of faith and trusting me at my word, and I would of totally understood if she could not of done this incredible favor for us. She did trust me , I believe her name was Lisa, I believe she was a management employee at Kelly Infinity Group. Along with giving us a loaner to get to work , I can’t say enough about Kelly Group. Entire deal was done in couple hours and I will never change dealership groups. Thank you Eric my salesman for your kind professional demeanor and thank you to Lisa for the trust you showed. Can not forget Josh , the finance mngr, for doing his job getting me to buy few extra’s at signing. Lol. He was great. . More

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