Lisa Avola
Lisa Avola at Kelly INFINITI
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Lisa Avola | Page 2

General Manager

Kelly INFINITI

155 Andover Street
Danvers, MA 01923

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4.8
124 Reviews

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4.8

124 Reviews

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124 Reviews of Lisa Avola

June 17, 2023

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Employee Rating

Always ready to take care of your car in the best way possible. Also the friendliness and customer service is exceptional! More

by lugucc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Casey Pakkila

Jun 19, 2023

Kelly INFINITI responded

On behalf of Casey and Lisa, thank you, Lugucc! We are so glad that once again, you experienced top-notch service and everyone was so helpful and friendly! If there is anything else we can do for you, please do not hesitate to reach out!

May 26, 2023

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Employee Rating

Perfect team work Lisa. Alexis and Pete were outstanding to work with 10 stars to the A TRAM More

by Nancy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Peter Jervinis, Jasmine Hernandez , Roman Babayants, Alexa Holland, Alexis

May 26, 2023

Kelly INFINITI responded

Hi Nancy! We just wanted to reach out and say thank you! We are so happy to know that you had such a great experience and everyone including Lisa, Alexa, and Pete all took excellent care of you! If there is anything else we can do for you, please do not hesitate to reach out!

May 20, 2023

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Employee Rating

Alexa in Sales was great & went extra mile to make sure we were completely satisfied with deal. I’d definitely recommend the dealership. More

by Dan Elio
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alexa Holland

May 20, 2023

Kelly INFINITI responded

Hey Dan! We are so happy to see that you had a great time working with Alexa and Lisa and that they both took excellent care of you! Thank you so much for your recommendation - enjoy your Jeep!

April 13, 2023

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You and your team were all amazing. When I first reached out to you, I was rather frustrated. Within seconds, you had started to solve my problem. The whole experience was stellar. Yo More

by Gary T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Alterio , Roman Babayants, I don't recall the service person who called to tell me what was wrong and how it was fixed, but he was great; also Barry (your valet drive) was top notch

Apr 25, 2023

Kelly INFINITI responded

Wow thank you so much, Gary, for sharing this with us! We are happy to know that everything worked out, and that you had a great time working with Eric, Lisa, Roman, and Barry. We really do appreciate you taking the time to share this very thoughtful review with us! Please, let us know if there is anything else we can do for you! Thank you, Gary!

February 03, 2023

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Eric,Lisa and the staff at Kelly Infiniti were great. I would highly recommend this dealership to my family and friends. The service manager Jim and Pete take care of all of your service needs and get it More

by Joe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Alterio, Peter Jervinis, James Savage , Cris Heredia, Bryan Lee

Feb 06, 2023

Kelly INFINITI responded

This means so much to us, Joe! It is great to know that Eric, Lisa, Jim and Pete all took such good care of you! We really appreciate your recommendation - if there is anything else we can do for you, please do not hesitate to reach out!

Feb 06, 2023

Joe responded

Also not to mention Bryan Lee explained everything to us step by step and never tried to rush. We were very happy with his great customer skills. All that being said we are another happy Infiniti customer. Thanks Joe

January 26, 2023

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Employee Rating

The service was okay but the sales/lease people are not able to give a direct response to any inquiries, stating that they have to report to Kelly, himself, and can not give a firm quote. They only ask, Ho More

by miaou7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Eric Alterio

January 15, 2023

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Courteous ,prodessional ,friendly and knowledgeable ,we have been to several dealers of various makes and models ,Kelly Infinity crushed all of them. Being a first time buyer of Infinity we decided to lea More

by The Barry family
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Fecteau , Roman Babayants

Jan 16, 2023

Kelly INFINITI responded

On behalf of Mike, Lisa, and Roman, thank you all so much! We are so happy to know that you had a fantastic experience and everyone was so helpful getting into your QX60! It means a lot that as a first-time INFINITI customer, everything ran so smoothly from start to finish! Again, thank you, Barry family! Please., let us know if there is anything else we can do for you!

October 01, 2022

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Employee Rating

Alexa was so professional and helpful! She patiently listened to our wishes and concerns without making us feel pressured to buy. She made the process so easy! More

by Lisalevas
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Savage, Nick Gird, Jay DeFronzo , Alexa Holland

Oct 03, 2022

Kelly INFINITI responded

Thank you so much, Lisa! We are so happy to know that you had the opportunity to work with Alexa and that she made sure you were well taken care of! "We Make It Easy" is what we strive for here, so we are happy to know that is what you experienced! We really appreciate you taking the time to share this with us, Lisa! We will be sure pass this along to Alexa!

September 30, 2022

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Management runs a tip top ship People. Great Service. Great Would recommend this dealership to others In fact I have been doing it for the past 12 yrs. Or so! More

by Ron_giorgione
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 30, 2022

Kelly INFINITI responded

Wow this really means a lot to us, Ron! We are happy to know that over the past 10 + years, you have had great experiences with us! Thank you so much, Ron, for your recommendation! We will be sure to pass this along to Lisa and the rest of the team!

August 01, 2022

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Employee Rating

I went with my brother buy Infiniti Qx50 And Lisa helped us she is very friendly and professional More

by edin
Recommend Dealer
Yes

Other Employees Tagged: Roman Babayants

Aug 01, 2022

Kelly INFINITI responded

So happy to hear that, Edin! It is great that you had the opportunity to work with both Lisa and Roman and that they helped you brother get into a new QX50! We really appreciate you taking the time to share this with us! We will be sure to pass this along!

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