Lisa Onderko

Ken Ganley Toyota has the worst customer service department I have ever dealt with. I have a 2022 Toyota Tundra. There is a recall on the engine that is supposed to be fixed but there is "no remedy" department I have ever dealt with. I have a 2022 Toyota Tundra. There is a recall on the engine that is supposed to be fixed but there is "no remedy" for my vehicle. My vehicle began bucking and stalled several times in traffic. When I called Ken Ganley and the service department finally answered, I was told they couldn't see me for at least a month. I asked what I was supposed to do without a vehicle for a month and the tech said "I don't know what to tell you, try called other dealerships". That's what I did. Jim Shorkey Toyota of Greensburg, not only got me in the same day, they had a Tundra loaner waiting for me. I purchased a brand-new Tundra and two brand new Camrys from Ken Ganley in two years, but no more. This was the last straw. I have never had an issue with my vehicle resolved with Ken Ganley. I purchased running boards with a missing end cap and was told I would have to buy a new set. My gas gauge doesn't read correctly and was told that I would have to prove to them that it isn't working or I would be charged a fee even though I am in warranty. When they performed a warranty repair, I was told to have the gas tank below a half tank. I dropped it off and was later called and said they couldn't do the repair because the tank needed to be less than a quarter tank. The tonneau cover they put on leaks like a sieve and they said they are not guaranteed to leak. My radio presets randomly change and I was told to call Sirius XM. I'm done with Ken Ganley Toyota. I will drive twice the distance from my home to deal with a more reputable dealership. More

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There have been several times that my vehicles were not resolved or ignored. I bought 3 brand new vehicles there in two years and will be looking for a new dealership because of this. resolved or ignored. I bought 3 brand new vehicles there in two years and will be looking for a new dealership because of this. More

by ARGIRAKIS.ANTHONY Verified Customer Verified Customer

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Bob and his staff were absolutely amazing. Really appreciate their hard work and due diligence I would give them all bonuses or raises.! Sincerely, Stephen J Wisniewski Really appreciate their hard work and due diligence I would give them all bonuses or raises.! Sincerely, Stephen J Wisniewski More

by stevehertz86 Verified Customer Verified Customer

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very good service was very good in every detail was a good easy experience nice good easy experience nice More

by CHEASTINGS Verified Customer Verified Customer

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it was clean, they got me in fast,the manager was easy to understand.it was a good experience. understand.it was a good experience. More

by MJBERDAR Verified Customer Verified Customer

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Always great care what I wanted done and then some. say thanks to my truck guy. say thanks to my truck guy. More

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Ken Ganley Toyota is a great place for leases and service. Our experience was wonderful. service. Our experience was wonderful. More

by Jrtodd Verified Customer Verified Customer

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Very fast and great service. Kind workers. Also the technology with the video is top notch Kind workers. Also the technology with the video is top notch More

by DONNIEPEGSIII Verified Customer Verified Customer

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I am very happy to join your organization to service my vehicle and appreciate to the all management team members. vehicle and appreciate to the all management team members. More

by NEUPANEHIRA81 Verified Customer Verified Customer

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Jeff was an outstanding service manager! He was kind, deliberate in his explanations, and caring in meeting all my needs. It was a great and expeditious service call! He was kind, deliberate in his explanations, and caring in meeting all my needs. It was a great and expeditious service call! More

by MSILIANOFF Verified Customer Verified Customer

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