Logan Caron

After having several issues with other Ford dealers to get a recall completed on my F150, I scheduled with Kings Ford. Showed up for the recall service which was completed in 30 minutes. This included all get a recall completed on my F150, I scheduled with Kings Ford. Showed up for the recall service which was completed in 30 minutes. This included all paperwork before and after. I was very impressed with the speed of Kings Ford. For 16 years I have been loyal to Ford and have done business with several other Ford dealers leaving disappointed. An example is how pre-scheduled oil changes routinely would take 3+ hours without complications among other complaints. So going to the dealership automatically puts me in a bad mood; which today was no different. For that I do apologize to the staff as I have never brought a vehicle in for service at a Ford dealer and been treated as well. From my past experience, I was expecting this service to take all day, not 30 minutes as it did. Kings Ford did a great job, was quick, and professional. I recommend this dealer for service, and for my future needs will call them. I hope they will continue to provide service as they did today, this was the best experience I have had with a Ford dealership. More

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The service department staff always goes out of their way to make your experience exceptional. From the service advisors to the technicians to the office staff when you check out. "5 Star service for sure" to make your experience exceptional. From the service advisors to the technicians to the office staff when you check out. "5 Star service for sure"! More

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This dealer has a 2/5 rating and that is too high. I scheduled an appointment for 7:45 am on 3 April 2025 many weeks in advance for RECALLS. When dropping car off I stated, "please fix all recalls". I scheduled an appointment for 7:45 am on 3 April 2025 many weeks in advance for RECALLS. When dropping car off I stated, "please fix all recalls". There was a diagnostic error on my dash, and I asked them to look into it, they focused only on the $2000 diagnostic repair (which my regular mechanic can do), but did not do the recall repairs on the axle. On Thursday afternoon, they called me about the diagnostics. For a 7:45 am appointment this call was many hours late. I approved a $2000 repair for the diagnostics, but no mention of any recalls took place. I never received a call on Friday to state my car was ready. On Saturday I CALLED the dealer, but no person could tell me where my car was or point me to a leader which could address these questions. I drive Lyft and Uber, and this was 3 days that Kings Ford had my car while I was losing income. I went to dealer and picked up car on Sunday- my fourth day without income. On Monday, their services manager threatened legal action against me for taking car off lot without his authorization. They do not care about people, only profits. They do not exhibit OneFord values or behave with any level of integrity, ethics, or customer service. Avoid this dealer and all others at Kings. I have not met a single person at Kings Ford which I would do business with again. Kings also shared my personally identifiable information without my consent to salespeople. In addition, I emailed a services manager and have received no response. More

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Efficient, took time with us no interruptions. Professional! I had trouble with the car and they took care of it immediately and gave me a loaner car. Professional! I had trouble with the car and they took care of it immediately and gave me a loaner car. More

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Logan was great ! From the time I walked into Service Department he was very polite and and seemed concerned about what was going on with my truck. That might not seem From the time I walked into Service Department he was very polite and and seemed concerned about what was going on with my truck. That might not seem much to some but it felt like I mattered. All I can do is say good things about Kings Ford and now I can about their Service Department. Thanks Logan. More

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