Dealership Experience
8 yrs, 1 mo
Industry Experience
19 yrs, 6 mos
Languages Spoken
English
Spanish
189 Reviews
Write a Review189 Reviews of Luana Cruz
February 27, 2026
I would not recommend this location for service. I was presented with a quote for over $8,000 for repairs that, after further review, turned out to be completely unnecessary. In addition to the I was presented with a quote for over $8,000 for repairs that, after further review, turned out to be completely unnecessary. In addition to the pricing concerns, my experience with the service manager was disappointing. The approach felt overly aggressive and sales-driven rather than focused on transparency and customer care. I strongly encourage others to seek a second opinion before authorizing major repairs here. More
Other Employees Tagged: Steve Meyer
February 25, 2026
I arrived early for my appointment and was treated with courtesy and respect, and got me in without delay. The service was quick and thorough. I felt comfortable while waiting for my vehicle to be comple courtesy and respect, and got me in without delay. The service was quick and thorough. I felt comfortable while waiting for my vehicle to be completed. Great job by all I encountered. Thank you More
Other Employees Tagged: Steve Meyer, Luan Nuriu, Victor Guida, Giancarlo Lopez
February 12, 2026
Anglais Everything went well. Especially with Alia, she was exceptionally helpful and I thank her for that. Especially with Alia, she was exceptionally helpful and I thank her for that. More
Other Employees Tagged: Steve Meyer, Luan Nuriu, Victor Guida, Giancarlo Lopez
February 12, 2026
It was my first time here. Droping off was fast, collecting the car was time consuming. Service was good but service and parts costs were exuberent and unrealistic. Cost of spa Droping off was fast, collecting the car was time consuming. Service was good but service and parts costs were exuberent and unrealistic. Cost of spart plugs was written with pen. When I questioned cost seems steep, they looked it up and told me its a mistake and reduced price immedietly. Price of control arm bushes were quoted at 2500 which I refused and changed from some other place for 900. Even if there is a minor price difference we would prefer dealership but this cost difference forces you to go somewhere else. Point to ponder.... More
Other Employees Tagged: Steve Meyer, Luan Nuriu, Victor Guida, Giancarlo Lopez
January 24, 2026
The employees were very kind and helpful. My service person was also very accommodating. The service took longer than expected, but overall a good experience. My service person was also very accommodating. The service took longer than expected, but overall a good experience. More
December 24, 2025
First class service. From the moment I dropped off my car until I picked it up, everyone was very attentive and helpful. Good coffee, water and attention. Thanks From the moment I dropped off my car until I picked it up, everyone was very attentive and helpful. Good coffee, water and attention. Thanks More
Other Employees Tagged: Steve Meyer, Luan Nuriu, Victor Guida, Giancarlo Lopez, Chris Beaton, James Jordan, William Camacho , Michael Graves
December 08, 2025
Easy, fast and super friendly service. Car was under warranty so everything was replaced new. Car was under warranty so everything was replaced new. More
Other Employees Tagged: Nicholas Paserba
November 20, 2025
Alia was my service provider. She was excellent. Alia listened to my problems and was able to solve them with no difficulty. I recommend her highly. She was excellent. Alia listened to my problems and was able to solve them with no difficulty. I recommend her highly. More
Other Employees Tagged: Steve Meyer, Luan Nuriu, Victor Guida, Giancarlo Lopez
October 19, 2025
They were fast and efficient in getting me in and out. They also came right up to me as soon and I drove up. They also came right up to me as soon and I drove up. More
Other Employees Tagged: Steve Meyer, Luan Nuriu, Victor Guida, Giancarlo Lopez

