Lucas Luchsinger
Lucas Luchsinger at Holm Buick GMC
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Lucas Luchsinger | Page 8

Service Manager

Holm Buick GMC

651 S. Ohio St.
Salina, KS 67401

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4.5
81 Reviews

Dealership Experience

20 yrs, 9 mos

Industry Experience

22 yrs, 5 mos

4.5

81 Reviews

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81 Reviews of Lucas Luchsinger

September 27, 2021

Dealership Rating
Employee Rating

This service area has changed significantly for the worse. Employees do not seem to care. More

by hankg4fun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Oct 26, 2021

Holm Buick GMC responded

We appreciate you taking time to reflect on your visit. We are sorry to find we failed to meet your expectations on your recent appointment as this is primarily not the case for our customers. We hope you will open up with the service team and give them an opportunity to see how we can better fit your vehicle needs. Please reach out to Lucas Luchsinger, Service Manager or any of our friendly Service Writers as time permits.

September 16, 2021

Dealership Rating
Employee Rating

Fast reliable service , great mechanics, excellent customer service. Checkout staff were very friendly 10 out of 10 More

by CDFRITTS20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 26, 2021

Holm Buick GMC responded

Thank you for the 10 out of 10 across the board! Our staff lives commitment and this review is the kind of fuel they need to stay inspired! We really appreciate it!

August 26, 2021

Dealership Rating
Employee Rating

Everyone that I have interacted with at Holm Buick GMC has been friendly, courteous, and fair!! They are a small dealership, however, I felt great that each individual took a personal interest to insure More

by Jim
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Crawford, Staton Diehl, Jeff Ryan

Oct 26, 2021

Holm Buick GMC responded

This is the type of review we absolutely dream of! We feel that you don't have to be the biggest dealership to be the best, you just have to recognize that each individual customer has a unique set of vehicle needs and requires a solution tailored just to them. Thank you for the 5 star review!

July 27, 2021

Dealership Rating
Employee Rating

Great working with Holm Buick GMC. They quickly fixed my vehicle correctly the first time at a fair price. The value of working with a quality and well trained staff like Holm Buick GMC has in place is pric More

by WATUPLUX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jamie Hughes, Derek Duncan, Jamie Disney , Staton Diehl, Kent Kratzer, Jeff Ryan, Cedric Salas, Janis Smischny, Gavin Sutton

Oct 26, 2021

Holm Buick GMC responded

Thank you for taking a few moments to review your experience with Holm Buick GMC. We know each and every customer has a unique set of vehicle needs and we aim to handle them in a professionally, friendly, and thorough manner. Safe travels and come back soon!

April 02, 2021

Dealership Rating
Employee Rating

They fixed my vehicle very fast cause Marshals should have done it 6 months prior. Everyone was very friendly & called the next day to make sure everything was still working More

by TRIXIEMONTY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lacy Laffitte

Apr 10, 2021

Holm Buick GMC responded

We are always glad to assist, eager to explain, and willing to serve. Thank you for choosing Holm Buick GMC for your repair and safe travels!

January 08, 2021

Dealership Rating
Employee Rating

Dealership staff was so courteous and professional. The whole car buying experience was very pleasant! Cedric, JR and Mike, Jeff were terrific and went the extra mile for us. The after sale service was ter More

by kiltman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jamie Hughes, Mike Bettles, J.R. Marchbank , Jeff Crawford, Lacy Laffitte, Jeff Ryan, Cedric Salas, Wayne Wells

Jan 15, 2021

Holm Buick GMC responded

We appreciate you taking time to review our performance on your recent visit. We continuously strive to exceed expectations! See you next time!

December 08, 2020

Dealership Rating
Employee Rating

Everyone at the dealership, Sales, Service and Parts were fantastic and friendly. I would highly recommend Holm Buick GMC for all of your vehicle needs. More

by WATUPLUX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jamie Hughes, Mike Bettles, Jamie Disney , Jeff Crawford, Lacy Laffitte, Jeff Ryan, Cedric Salas, Carson Sherbert, Gavin Sutton

October 02, 2020

Dealership Rating
Employee Rating

Well starting out it was a good experience but further down the road things got a little bit uncomfortable, I was feeling like because I was a woman that they could just take advantage of me but now that More

by midnightangelat1961
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: J.R. Marchbank , Jeff Crawford, Lacy Laffitte, Cedric Salas

September 05, 2020

Dealership Rating
Employee Rating

They did a great job & the sales man & the rest of the They did a great job & the sales man & the rest of the staff were friendly & knowledgeable. It made for a great experience for me & I’m looking forwa More

by tibbits_tim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: J.R. Marchbank , Jeff Crawford, Lacy Laffitte, Cedric Salas

Sep 09, 2020

Holm Buick GMC responded

We appreciate you taking time to share your shopping experience with the online community and hope to continue to serve your vehicle needs well into the future. Safe travels from all of us at Holm Buick GMC!

July 11, 2020

Dealership Rating
Employee Rating

I just was not really impressed to be quite honest and it just was kinda a hassle and it was a little frustrating but it is what it is. More

by sophland95
Recommend Dealer
No

Other Employees Tagged: Mike Bettles, J.R. Marchbank , Jeff Crawford, Arthur Jones, Lacy Laffitte, Dylan Scherbring, Carson Sherbert, Gavin Sutton , Wayne Wells

Jul 28, 2020

Holm Buick GMC responded

As a team committed to being the best at helping clients meet their vehicle needs, we see every review as an opportunity to learn. We appreciate your honesty and hope you will accept our invitation to visit with the owner so we can better understand our areas that need further development as we transition into this new location. Kindest Regards.

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