Luis Azurduy | Page 2

I recently brought my car in fir service at Ken Grody Ford, and I must say that my experience with their staff was exceptional. Tim, Diane, Jeremy, and Eric all went above and beyond to ensure that my ne Ford, and I must say that my experience with their staff was exceptional. Tim, Diane, Jeremy, and Eric all went above and beyond to ensure that my needs were met and that I left the dealership completely satisfied. From the moment I walked through the doors, I was greeted with a warm and friendly atmosphere. The staff members were knowledgeable, attentive, and eager to assist me with any questions or concerns I had. Their expertise and willingness to help me with servicing my car was smooth and stress-free. Tim, Diane, Jeremy, and Eric were not only professional but also genuinely caring. They took the time to explain the process in fixing my car and answered all my questions to my satisfaction. Their dedication to providing exceptional customer service was truly commendable. One aspect that impressed me about Ken Grody Ford and their staff was their motto, "Call today, get the appointment later." This demonstrated their commitment to accommodating their customers' schedules and making the process as convenient as possible. It was refreshing to experience such flexibility and efficiency. Overall, I couldn't be happier with my experience at Ken Grody Ford. Tim, Diane, Jeremy, and Eric were instrumental in making my car-buying journey a positive one. I highly recommend this dealership and their team to anyone in search of a reliable and customer-oriented experience. Thank you, Ken Grody Ford, for exceeding my expectations and providing outstanding service. I will undoubtedly be returning for any future automotive needs. More

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Staffs are friendly and helpful. I definitely come back for my next vehicle in the future. I highly appreciate Mohamed for his precious time spending on my Maverick 2023 purchase. Yo I definitely come back for my next vehicle in the future. I highly appreciate Mohamed for his precious time spending on my Maverick 2023 purchase. You are the best Mr. Benkhay! More

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Am from Oxnard CA went to ford of Orange County and looking for a car and drove off with a really nice car got treated real good and easy process thank you sales man Luis for making it happen looking for a car and drove off with a really nice car got treated real good and easy process thank you sales man Luis for making it happen More

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Very happy with our sales guy, Luis and the finance manager Luis. the time went fast and was fun. manager Luis. the time went fast and was fun. More

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They say 1 price on the Internet & than up the price after you test drive the car. I went in to purchase a Truck for $28k & the price went up 3 times, horrible experience I'll never purchase from this d after you test drive the car. I went in to purchase a Truck for $28k & the price went up 3 times, horrible experience I'll never purchase from this dealership again. Than they state the truck needed repairs & they up the price and added it to the truck. They made my experience horrible & stressful I'll never purchase a vehicle from the dealership again. More

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Beautiful dealer, supper clean and all the staffs beyond services. Got my Ford escape home services. Got my Ford escape home More

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Great Service. Very friendly and made my purchase of my bronco extremely easy. Also KG Customs customer service was amazing. Was helped by JC and made sure my bronc Very friendly and made my purchase of my bronco extremely easy. Also KG Customs customer service was amazing. Was helped by JC and made sure my bronco was well taken care off. More

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My entire experience was great EXCEPT when it came time to deal with the finance guy. I had no problems because I was using my own financing however he pushed and pushed and pushed and would not give up I’ to deal with the finance guy. I had no problems because I was using my own financing however he pushed and pushed and pushed and would not give up I’m trying to sell me two warranties that I did not want to purchase from him because he was too expensive. He said it would be not a problem but if you did not want these warrantees just ask your finance company to strike them from the contract. That was not the case, there needs to be a new contract drawn up. That was part of this whole transaction that put a sour taste in my mouth.Also I went elsewhere to purchase a Ford ESP plan and was able to get more coverage for HALF the price he wanted to sell me. I’m not going to let that incident ruin my experience. Just don’t fall for the pressure, google search what you’re looking for (warranty and maintenance) and you can find it online through another dealership at a better price. More

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I had placed an order for a Ford Bronco BigBend and had worked and emailed Jessica Rodriguez back and forth. Jessica was excellent and extremely responsive to emails and questions I had. The day of the pic worked and emailed Jessica Rodriguez back and forth. Jessica was excellent and extremely responsive to emails and questions I had. The day of the pick up I had the pleasure of meeting not only Jessica but also Jonathan Flores, the sales rep, and Luis Azurduy from finance. Jonathan was super friendly and helpful and Luis was knowledgable and really tried to assist me in getting the car financed. Overall, the experience was great and easy and this dealership will definitely be a future option for future cars my family plans to get when the time comes. Thank you guys! More

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Ken Grody Ford is one of the best dealerships in the OC. Thanks again for all your help. Thanks again for all your help. More

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