Luis Sousa

Lou and the entire team go beyond our expectations! ! They are always professional and exceptional!!! ! They are always professional and exceptional!!! More

by Mike F. Verified Customer Verified Customer

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We brought the car in for a recall, and left with undisclosed damage to a door near the repair site. No one at the dealership fessed up (actually it looked like someone attempted to magic marker the undisclosed damage to a door near the repair site. No one at the dealership fessed up (actually it looked like someone attempted to magic marker the damage) about it so we only discovered the damage at home. After some phone calls, the dealership ultimately repaired the damage they caused. This took two separate return visits (and hours of waiting) - once for the service director to confirm the issue, and then a second trip when they had someone available to professionally repair the issue. More

by RRR Verified Customer Verified Customer

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Recently at Honda for service and fluid changes. Service went well . Helpful customer service rep great service. Service went well . Helpful customer service rep great service. More

by ROBBIE77677 Verified Customer Verified Customer

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Salesman was good. Then I found a plug in side wall front tire! Not cool! Then I found a plug in side wall front tire! Not cool! More

by camomanc230 Verified Customer Verified Customer

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Worked with Louis, he was great. He understood my situation and resolved it right away. He understood my situation and resolved it right away. More

by MICKEY41064 Verified Customer Verified Customer

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I just want to report that I had an excellent experience with Luis Sousa the Service and Parts Director. I thought that I needed to purchase a new car because I was having an issue with my old one. Luckily, with Luis Sousa the Service and Parts Director. I thought that I needed to purchase a new car because I was having an issue with my old one. Luckily, I was able to get in touch with Luis who went out of his way to work with me to resolve the issues I was having with my car that wasn't able to pass inspection. It is great to have someone to speak with that really knows his stuff. More

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The Service Dept. was on time helpful and explained what they were going to do to my car during my visit. was on time helpful and explained what they were going to do to my car during my visit. More

by TRISHTRAV03 Verified Customer Verified Customer

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I brought my CRV in twice to get my display fixed. It is way too dim to be read at night. Not fixed!!! This is a new car- very unhappy with service. Do I have a lemon or will it get fixed on my third It is way too dim to be read at night. Not fixed!!! This is a new car- very unhappy with service. Do I have a lemon or will it get fixed on my third try? More

by cimmy916 Verified Customer Verified Customer

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Good customer service , on time with appointments, did wait long for service to get finished wait long for service to get finished More

by DRETHA15 Verified Customer Verified Customer

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The experience we had was good with the purchase of my vehicle. They made everything easy and simple to navigate. vehicle. They made everything easy and simple to navigate. More

by weicvin Verified Customer Verified Customer

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