Honda of Freehold

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Daniel Malloy

My Review of Honda of Freehold:
David Micheals Honda of Freehold had great prices, their staff treated us with the utmost respect and proffesionalism, and they made the process of buying a new car fun and stress free.All their staff was very courteous and I would definitely return to buy another car there as well as recommend them to all my friends.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Greenburg

My Review of Honda of Freehold:
Apparently much too buy to return emails or phone calls. And I guess they make enough money where they didn't see the need to cultivate me as a customer and take my money. Loser dealership. Moved on to DCH Academy Honda on rt. 9, best thing I ever did. Super friendly, professional. Do not go to David Micheal Honda of Freehold. Period.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Evelyn Freitog

My Review of Honda of Freehold:
The main reason I have given top ratings to this dealership is due to the salesperson,
Evelyn, whom I dealt with. For me, it is twofold: the salesperson and the price.
My son needed a car and Evelyn was extremely patient and kind and informative.

I have been dealing with this dealership for over ten years. Prior to Evelyn, I always
dealt with Mary Sabine, who recommended Evelyn. I have through the years
recommended other people to Honda of Freehold.

Evelyn is a great asset to Honda as is Mary Sabine to Mercedes. I don't care for pushy salespeople, and both Mary and Evelyn are anything but pushy! True professionals!

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: ed marchese rob flannigan rick legault

My Review of Honda of Freehold:
completely disorganized. repeatedly ignore my attempts to get the numbers on my deal,attempted to hit me with additional unexpected fees. Told over and over some one would contact me for two days and about 12 attempts later still no return call from a manager. I do not feel they appreciate the business. When i was at the dealership the floor manager was yelling at all the salespeople so loud my girlfriend was actually frightened. Over all a bad experience. I never worked so hard to get a company to take our money... If they werent the only dealer who has the car in stock i would stop immediately and take my money elsewhere. As of now not sure if i will close with them. I am looking for another delaership that is honest and appreciates our business.
Follwo up: So i continued my attempts to contact any one that would give me some help. I spoke to Rob Flannigan i believe who also gave me a bunch of empty promises telling me someone will send me a response immediately after 2 hours and no responses and two more meails and three phone calls. I finaaly was put in touch with Jose san pedro who informed me that they were a little shady on the details of my deal and he gave me the real deal. If you hate yourself and your time and you decide to deal with these people make sure to talk to Jose. he is the only informed honest person there

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Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: anwar

My Review of Honda of Freehold:
I purchased a 2005 Honda Accord from David Michael.
After 4-5 months it had some battery problems and i have to replace the battery . Never seen a new Honda Car Battery last less than 3 years . I think these people might have replaced the battery . Be Careful!!
There Customer service sucks!! It goes for endless wait and had very bad experience getting my license plate . they delayed over a month . Different people tell different stories about the delays . Overall a very bad experience . would never recommend to anybody

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: service dept

My Review of Honda of Freehold:
My wife and I purchased 2 vehicles from David Michael. A 2002 VW Jetta and a 2003 Honda Accord.

The Jetta had some sort of mysterious problem with the brake/parking system. For some reason when you step on the brakes it would not register and you could not take the car out of park. Sometimes you could get around this by turning the car on and off several times. No less than 5 TIMES did we return to the dealer looking to have this fixed before we declared LEMON and got our money back.

I took my Accord in for a regular oil change with no reported problems. I was called and told that my car was shaking when driving and I would need all brakes/rotors replaced for some ungodly amount of money. I told them DO NOT touch my car, it was working when I got there and I will come and pick it up. When I arrived, suddenly the story changed to "this is a known problem we replaced your brakes for free." Which pissed me off even more because I did not authorize them to perform that work.

So for these reasons I declare David Michael shady and incompetent.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: John Lynch, Louis Massone

My Review of Honda of Freehold:
After 3-1/2 years of dealing w/responses from Svc. Dept. like: "Oh, that's the way it's made", "It's the way you drive" or (my favorite) "Yeah, Volkswagen really should use better parts for their *fill in the blank*", I thought even they couldn't top themselves with discourteousness, sloppiness and disregard for the customer. Bad enough we've only got 20K on our 2003 Passat, we've had to have front and rear (total) brakes replaced. First time only after 4 months! Timing and acceleration suck and have never been addressed, let alone fixed. Latest is the coupe de gras: Third time front and rears needed replacing. Out of warranty now. Took it elsewhere for 2nd opinion. Rears, yes. Fronts? No way. Saw them up on lift and compared to brand new-out-of-the-box rotors. A good 20K still left in them. Complained to VOA and David Michael. Cust. liason (?) Massone listened, blahblahblah and passed on to Lynch, VW Svc. Mgr. Lynch admitted: "Well, you complained about a noise in the front brakes too, and we COULDN'T FIND ANYTHING, so we decided to replace them anyway". Huh? $600 to appease a "complaining" customer? Isn't that like adding insult to injury?? So they didn't accidentally misdiagnose, they'd willing rip us off for $600 to placate us. Gee, thanks for that convoluted, fraudulent logic! Typical. DH made the mistake of asking them to pay for the brakes we did have replaced at outside source, but relented. Why go down to their level? Afterall, their near criminal behavior goes beyond reparations, and their, er..."apologies" and promises to "look into it" are worthless. DO NOT use this dealership. I don't know what the lone person here who recommended them was smoking, but I'd like some of that, too.

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Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With:

My Review of Honda of Freehold:
I was ripped off om an 06 Mercedes 350 Demo. They switched vehicles and sold me a model with less equipment and "passed it off" as the same. I didn't realize that until after the sale when I fiddled with all the gadgets and discovered all the bells and whistles I wanter weren't there. They're fast talkers and I was duped. Never again. So watch out!

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With:

My Review of Honda of Freehold:
I decided to purchase a vw golf diesel and started my search over the internet. The David Michael rep was higher than two other dealers. They finally matched the best offer. I went with David Michael because they said they could get the exact color I wanted. It took longer then they said but the color finally came. After picking it up I was disappointed with the prep, or lack there of. There were parts of the car that were not cleaned and all of the glass, windows and mirrors, were dirty. The first service (oil change) seemed okay. I also reported two issues. They said they had to order parts and would call me once they arrived. After a month or so and no call I called. After several more calls and no progress I called the sales rep. He seemed to help. But then I was told I would have to schedule an appointment before they could order the parts. The day before the appointment I called to verify the parts were there or would be there. I was told they would check and call me back. Obviously they did not call back. I called and was told the service rep was out for the day and I would have to call back tomorrow. During my first service I witnessed a very unhappy customer that was back for the third time to have (warranted) parts replaced. But the service dept could not find these parts and he left after several hours with no repairs. For me, this dealer has performed very poorly on service and not even satisfactory on sales. I would not recommend this dealer nor would I recommend a vw.

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Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With:

My Review of Honda of Freehold:
I was interested in purchasing a Volkswagon and rather than being honest with me, they mislead me into believing false information about the pricing and financing on their cars. The dealers were all very friendly and willing to help, but once it came to dealing with the actual pricing and sale they played many games and were unable to give me a straight answer. Once I began to have problems with them, they would not return my phone calls and I had to return there in person to sort out the issues. I had placed a large deposit on a specific car so that they would hold it, but when I was ready to pick up the car, I was informed that molding on the side of the car was damaged and would need to be replaced. They informed me they would order the parts right away and I would have to wait a week and in the mean time they would search for another car at another dealership. After a week, I went to the store only to find that they had not fixed the damaged car nor had they searched for another available model. In the meantime I had called several other dealships and found the exact same care and for a better price. When I tried to get my money back from the deposit, they assured me I would be credited within three days. It took more than three weeks to get my money back, and only after I called my credit card company and filed a complaint and traveled to the dealership to argue with the manager on duty. I would not reccomend this dealership to someone who is interested in purchasing a Volkswagon. There are plenty of better dealerships within an hour radius.

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