Leased a vehicle 5 months ago, beginning of Sep. Took them 5 and a half months to register the vehicle. They had messed this up so badly. After my temp license was about to expire, I called them almost every other day asking, do you need anything, do you need us to do anything, and was told that everything looked good, was fine, no red flags, they were just behind in registrations. After waiting for almost 2 months, Nash the finance guy, says " I think we forgot to get copy of back of license, that might be what the problem is." I do remember the night we leased vehicle, they did ask for our licenses saying they were going to make copies of front and back. I had cosigned with my daughter. So we sent him the front and back of licenses thru a text message. He said we should get plate in a week or so. After a week or so, and still no plate, I started calling again. I was then directed to Lisa in registrations. She told me she would look into it and call back, which she never did. Took about a week to get back in touch with her, as she never answered phone or returned my phone calls after leaving a message with her every day. She told me she didn't know how to register a car in DE and also after checking into it she said the dealership didn't really want to have to pay 3.25% tax to register in DE. Before I went and got temporary registrations myself in DE, out of my pocket, I was concerned about getting tickets from police because of driving without being registered. I insisted that I have a letter showing that dealership would pay for any type of expenses I incurred because of this. Got a xxx email from Mgr, saying dealership would cover any tickets for not having vehicle registered only if that was the only reason we were pulled over. That was so lame, not my fault he had an inept staff that didn't know how to register vehicle correctly. Lisa is no longer employed there and I have been dealing with Vanessa for less than 2 weeks. Vanessa got the job done in less than 2 weeks. She is wonderful as was my salesperson ann, who even after leaving the dealership was still concerned about our situation and problems with this dealership. In comparison, I just leased a vehicle for myself at Price Toyota in New Castle, DE They got my new car registered in less than 2 weeks. I give them a 10+ and Honda of Freehold gets a -10, except for Vanessa and Ann they get 10+. So even tho everything is ok now, just thought I should post, so this dealership won't keep making mistakes and do this to someone else. Also I had previously contacted Honda Corporation and started a complaint claim with them. Hopefully this dealership will do things correctly from now on.
I Recommend This Dealer:
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