13 Reviews
Write a Review13 Reviews of Luke Allen
April 23, 2024
Sean was absolutely the best. He listened to all my needs, understood them and acted on them. A lot of follow-up. A truly pleasure to work with. He listened to all my needs, understood them and acted on them. A lot of follow-up. A truly pleasure to work with. More
Other Employees Tagged: Sean Hamza, Melvin Munoz
March 31, 2024
Luke was awesome to work with. He took great care of us during a stressful time dealing with our car while we were on vacation. Highly recommend this dealership! He took great care of us during a stressful time dealing with our car while we were on vacation. Highly recommend this dealership! More
March 06, 2024
I dropped my car off for AC repairs. Service advisor kept me appraised of the progress and offered a loaner as repairs took longer than expected. I would use this dealer for future rep Service advisor kept me appraised of the progress and offered a loaner as repairs took longer than expected. I would use this dealer for future repairs while in the area. More
January 18, 2024
We have always had excellent service from this dealership. They keep you informed about the progress of your repairs. They let you know what is necessary to be done for your safety and what ite dealership. They keep you informed about the progress of your repairs. They let you know what is necessary to be done for your safety and what items you can plan to do in the future when you can work the cost into your budget. We appreciate all their knowledge and friendly service. More
Other Employees Tagged: Nicholas Kennedy
November 22, 2023
Went on 11/6 to get an oil change. Everything went as planned. Took it back on 11/22 to get front and rear brake rotors and pads serviced. When I picked it up, it seemed to be running Everything went as planned. Took it back on 11/22 to get front and rear brake rotors and pads serviced. When I picked it up, it seemed to be running funny before I even got it off the lot. My check engine light came on and my truck was running 4,000 RPM's (even with my foot off the gas). I took my truck back there and I was told that the transmission went bad while it was at the shop. Funny how that works.... I was told I would receive video surveillance of my truck while it was in the shop to prove that they had nothing to do with the transmission. More
November 20, 2023
Dean knows his cars! He was excellent from start to finish. We love our Acadia. He was excellent from start to finish. We love our Acadia. More
Other Employees Tagged: Frank Taravella, Tony Verduzco , Dean Nebbaki
October 21, 2022
Service advisor was luke Allen. Horrible experience!! had my car for almost 2 days to fix a battery. With no indication that they were keeping my car overnight I have to keep callin Horrible experience!! had my car for almost 2 days to fix a battery. With no indication that they were keeping my car overnight I have to keep calling trying to get updates and was never really given any real time frame and not one time was I offered a loaner car despite me telling several people I couldn’t miss work and and trying to get clarity on why it’s taking so long. I missed 2 days of work because they had my car. Finally Got my car back and it still wouldn’t start, after he assured me it was the battery and everything else was good. When I called back and spoke to luc he Got upset with me because I’m asking him was everything Checked out like he said because my car isn’t starting And if the alternator and everything else is good like you told me I’m not understanding why it won’t start. Not 1 time did he offer to bring it back In to be looked at, or ask the technician Who actually service my car was he sure everything was good because the customer (me) is stuck in a parking lot after just picking my car up from the dealership. Called and tried to speak with a manager he was gone for the next 3 days asked Vicky )who was very rude and lifeless) can I speak to another supervisor she told me I would basically have to wait till Monday cause he’s the only supervisor. After exchanging words with her for a while she finally put me on the phone with the sales supervisor joe who I’m waiting on a call bck….. he never called back I had to call back and told me he really doesn’t want to be caught in the middle of this and he had the service advisor Luke call me long story short I was told I couldn’t get a loaner car and I have to cover the price to have it towed back up there i wanna have my car towed somewhere else to get it fixed but I’ve already spent so much but after this will never in life go back I don’t care if it’s just for an oil change I’ll drive to tarpon springs!! More
Other Employees Tagged: Joe Clagg , Michael Bennett