Luke Allen | Page 2

Peter Perrelli, the Service Advisor is knowledgeable, courteous and friendly. Everything was organized from preparation of documents, bills and payments. courteous and friendly. Everything was organized from preparation of documents, bills and payments. More

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I should have known Tasca GMC was no less corrupt than Dick Norris was. I bought my 2012 Acadia new and had all of my servicing done at Dick Norris until the day I brought my car in for scheduled mainte Dick Norris was. I bought my 2012 Acadia new and had all of my servicing done at Dick Norris until the day I brought my car in for scheduled maintenance and they convinced me I needed a “valve job” at 40,000 miles. I told them I needed to talk to my husband but I made phone calls to other dealerships and our former auto technician in KY before giving them an answer. When I called back to tell them I didn’t want them touching the valves, they told me “too late, we already started”. My husband was furious when he got back in town. From then on, all of our servicing was done at Midas which by the way has a licensed GMC mechanic on staff. In November, our car went in for servicing because it wouldn’t accelerate. After doing diagnostics on the car, we were told it needed the much sought after Engine Control Module which could take 6 months to a year depending on the supply chain issue. (A $550 repair under normal circumstances) They suggested taking it to the GMC dealership because we would have better luck getting the part. However, due to mistrust, I towed the car car back home to wait for the part. In April, we were told that Dick Norris was bought out by Tasca Automotive Group so we called them. They said no problem, have the car towed over and we will get the part for you. A week after it was dropped off, we received a phone call telling us we needed a tune up! How can they determine it needs a tune up when it still doesn’t have the ECM? We said NO! Weeks go by and they tell us they installed the part but it’s running really rough and “it needs a tune up”. We were highly suspicious given our problems with Dick Norris. Again we said no, we would come get the car when we got back in town. Long story short…they convinced us that Midas didn’t use the correct plugs and we needed genuine GMC plugs. When we arrived to pick up the car, the windshield was cracked and the car would start but it wouldn’t move because now they claim it needs a catalytic converter! Turns out, they parked the car using a fork lift! It never needed a tune up! The spark plugs were the same exact sparks plugs Midas used on my vehicle! And it gets worse. My husband was arranging for a tow truck and the service manager told my husband (not a mechanic) that all he had to do was disconnect the air flow sensor (and he showed him HOW to do it) and the car would drive. My husband left the dealership to drive 1 mile at 15mph to Midas because he was highly suspicious of the work done at Tasca. Midas was horrified at their advice!!! That one mile drive totaled my car. RUN FROM THIS DEALERSHIP!!! More

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I came in for an oil change and tire rotation. Luke was great. He kept me updated on when the vehicle would be ready. Very good experience. Luke was great. He kept me updated on when the vehicle would be ready. Very good experience. More

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