Luke Bialas

mr. anthony was outstanding. He called my family during the week to keep us available on the status of our new car. He keep us aware of the sales changes for cars. the week to keep us available on the status of our new car. He keep us aware of the sales changes for cars. More

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Buying a car Everything went well, Luke our sales guy was so nice and responded quickly when I contacted him. Also our finance was awesome. Thanks Jim Ellis , I lo Everything went well, Luke our sales guy was so nice and responded quickly when I contacted him. Also our finance was awesome. Thanks Jim Ellis , I love my new ride. I surely be coming back. More

by NGWENYA_SAM Verified Customer Verified Customer

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Bad Post Sales.Smooth sales but bad once check is given Brian, As you may agree with me, our post-sale experience with your dealership was not good. On 9/19/19, we arrived at your dealership at 4:30 PM Brian, As you may agree with me, our post-sale experience with your dealership was not good. On 9/19/19, we arrived at your dealership at 4:30 PM and have already agreed on the price and terms. We requested that we come back the next day and pick up the car after it is ready since it was getting late. You told us that it would only take a short time to get the car ready and get the paperwork done. But the so called paper work turned out to be nightmare with up-selling. And it was around 8 PM, the car was handed to us. (i) Kapali drove the car back home and alas, he almost got killed since the headlights were not set to Auto and since no instructions or walk through were given/done. (ii) We noticed that the luggage rack had not been mounted even though we had explicitly asked that it be mounted and there was an agreement. (iii) We also noticed that the instruction manual (Owner’s Manual) was not in the car. (iv) We had not been given any instructions on the car especially on the electronics. (v) We were asked to come by and get these items sorted. We were offered $200 for our troubles. (vi) We did go to your dealership. We waited for a while. The luggage rack was mounted. The $200 offer was changed to subsequent free gas and cleaning. We told you that there is already a pending $60 obligation towards gas (now totaling $260). We asked that the new offer be placed in writing, You, Brian, refused to put this writing but wanted us to trust you by a handshake. We were then given a short training on the electronics. We came inside the dealership to get Owner’s Manual (which should have been in the car, but was not). You asked for my car keys to get the car filled with gas. We gave you the keys and waited on the side. The car was driven somewhere and was returned to the front of the dealership. Since we had spent considerable time at your dealership, we left in a hurry. When we reached home, we noticed that the paint on the rear panel on the driver side had been damaged. This damage should have been done when you had the car in your possession. We immediately called you and were asked to send you pictures of the damage. We did. We asked that you fix the problems. (vii) You told us that you will review the videos and get back to us. (viii) We waited for a couple of days. (ix) You then send us an email stating “After a full investigation We have determined that the damages show in the pictures you sent was not present at the time of your delivery.” We disagree. (x) You added “as a preferred customer of Audi Marietta we would offer to extend assistance in facilitating the repair for you at a reduced rate. The photo provided shows minimal damage and should not be extremely expensive. When can you bring the vehicle in so we can give you an estimate for the repair?” We disagree with your assertion that the damage was not present at the time of delivery on 9/21/19. You did not provide any evidence. We disagree with you. You already owe us $260+. Given our post-sale experience, we are very reluctant to work with you. We have been consulting others. Who should we appeal your decision? Should we do it to your Dealership Manager, to you Audi or ???. Please advise Sincerely, Raji Eswaran >>>>>>> 9/28/19 No reply was received as of now More

by Raji Verified Customer Verified Customer

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Better than I could have imagined There are two things I hate in life: root canals and buying cars. Marietta Audi has changed my opinion on one of those. From the second I walked in, I There are two things I hate in life: root canals and buying cars. Marietta Audi has changed my opinion on one of those. From the second I walked in, I knew this time would be different. No pushy salesperson at the door, instead a very helpful receptionist. Luke, my sales guy, was extremely comfortable to work with and very sincere. In a couple hours, I walked out of the dealership with my dream car and for the very first time, felt like I got an excellent deal. Could not be happier. More

by RDESSERT Verified Customer Verified Customer

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Like family Luke, Alli, Brian, and Shaun......above and beyond!!! That’s all I can say. Traded in a car I loved for a truck I really Love! Fair trade offer and mo Luke, Alli, Brian, and Shaun......above and beyond!!! That’s all I can say. Traded in a car I loved for a truck I really Love! Fair trade offer and more than fair deal on the tundra! Quick and easy process! They made me feel like family. Which is why I will Continue to buy my cars from Jim Ellis stores! I could Go on and on. Luke, Brian, and Shaun just made it comfortable and with zero pressure. More

by CHADGILBERT13 Verified Customer Verified Customer

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Best Sales Person and Dealership I spoke with. Not close. From the beginning Luke gave me exactly what I wanted. I asked for upfront pricing via email so I knew the starting point. From there it progresse From the beginning Luke gave me exactly what I wanted. I asked for upfront pricing via email so I knew the starting point. From there it progressed to phone call and on -site visit. Complete Professional. Scott Kidd completed the sell and was a true professional. I visited or spoke with 4 other Audi Dealers. No comparison. More

by JEFFSWOODS Verified Customer Verified Customer

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Wonderful People My 2nd car from Audi Marietta. They truly treat you like family. They make one of the hardest experiences one has in life and make it palatable. It st My 2nd car from Audi Marietta. They truly treat you like family. They make one of the hardest experiences one has in life and make it palatable. It starts with the GM (Randy Pullen) who is a great guy and he has a terrific team. Great cars and truly exceptional service-can’t ask for much more than that. More

by Bobcipy Verified Customer Verified Customer

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Audi A6 Both Luke & Tony stayed past closing hours to get me the car deal I was looking for. They made it easy and stress free. Thank you! Both Luke & Tony stayed past closing hours to get me the car deal I was looking for. They made it easy and stress free. Thank you! More

by joe.siefert Verified Customer Verified Customer

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Greatest experience lately I found the truck on line Drove 90 miles next morning Test drove Drove home Remarkable staff at this dealership. The best experience at a deal I found the truck on line Drove 90 miles next morning Test drove Drove home Remarkable staff at this dealership. The best experience at a dealership I’ve probably ever had. All salesman and finance guys were top notch Thanks !!! More

by merkelcarl7 Verified Customer Verified Customer

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first time Audi Lease Luke was definitely NOT the stereotyped auto salesperson. He is knowledgeable, professional and a pleasure to work with. He listended to our concerns Luke was definitely NOT the stereotyped auto salesperson. He is knowledgeable, professional and a pleasure to work with. He listended to our concerns aand made several excellent suggestions that did save us money. He dedicated a significant amount of time listening to our needs without the typical "canned presentation" discussion. A very pleasant experience ! More

by PhilKennesaw Verified Customer Verified Customer

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