MBLN CustomerService

They are deceiving people. I had a very disappointing experience on May 16, 2025. My spouse and I had researched and selected a Certified Pre-Owned car online. We arrived for o I had a very disappointing experience on May 16, 2025. My spouse and I had researched and selected a Certified Pre-Owned car online. We arrived for our appointment and worked with a dealer named Peter, who was ready with the car. He said some other people are also interested in buying the car but we are priority cause we were interested before them. After a test drive, we decided to purchase and were reviewing the price and coverage options when suddenly Peter returned and said the car had been sold. Shockingly, the customers who supposedly bought the car were still inside the dealership! When we asked about this, Floor Manager Kosta Spektor said “whoever completes the paperwork first gets the car,” ignoring the fact that we had arrived first and had an appointment. Then General Sales Manager Andres Segura with confidence insisted there’s no internal communication among salespeople and repeated the same stance. We asked for their business cards, which they gave us quickly, then left without any proper goodbye or explanation. We felt completely disrespected and misled. This was not just about losing a car but about how poorly we were treated at a brand known for quality and customer service. The whole experience was unprofessional and frustrating. I hope Mercedes-Benz investigates this seriously. We didn’t come to Farmer’s Market to purchase a tshirt and someone else purchased before us. This is Mercedes and we came to purchase a car! To VIN: W1KMK4HB8RF038682 More

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Since 2014 every time we need to ge a new Mercedes we come back to MBLN and specifically seeking Kosta for his support. Time after time, he never failed us. This time was not different kosta Exceeded our come back to MBLN and specifically seeking Kosta for his support. Time after time, he never failed us. This time was not different kosta Exceeded our expectation and provided us with his usual friendly professional superior customer service. Dealing with Kosta Every time was comfortable, that makes you achieve your decision for the purchase with confidence in a very friendly And professional environment. Kosta And the entire team in the MBLN this time and every time are wonderful to deal with. See you next time. Much appreciated. More

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The team at LNMB was absolutely amazing and true 5 star. David and Paul made it easy and personalized. David and Paul made it easy and personalized. More

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Great service & very kind personable staff. Very helpful knowledgeable folks helped me with all my questions. Very helpful knowledgeable folks helped me with all my questions. More

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Thank you so much to Andrew Turner for your professionalism and ensuring I have a great experience from start to finish. I look forward to doing business with you again! professionalism and ensuring I have a great experience from start to finish. I look forward to doing business with you again! More

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I had an excellent experience with Mercedes Benz Laguna Niguel this time. Kosta is very professional & helped me a lot, and made it easy for us. He went the extra mile to help. I appreciate his help, hospi Niguel this time. Kosta is very professional & helped me a lot, and made it easy for us. He went the extra mile to help. I appreciate his help, hospitality & the smile on his face always. Highly recommend. Honestly, all the team members were very welcoming. It's a great Customer Service. Thank you ⭐️⭐️⭐️⭐️⭐️⭐️⭐️ More

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EVERYONE from sales to finance to customer service to serving my vehicle has been courteous and efficient. They treat you like part of their family. I love my new beautiful 2023 GLA SUV. serving my vehicle has been courteous and efficient. They treat you like part of their family. I love my new beautiful 2023 GLA SUV. More

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I have acquired 4 cars from this dealer over the last 15 years. I have received excellent service from every department. My salesperson, Ali Hashemi, made my recent transaction effortless and helped me get years. I have received excellent service from every department. My salesperson, Ali Hashemi, made my recent transaction effortless and helped me get the car I wanted. The service department is excellent. I received a phone call from the dealership just a few days ago because they showed a missed call from me and wanted to know if there was something I needed help with. Everyone in this dealership prides themselves in service and it shows. Free car washes are a great perk! Thank you MBLN. More

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We have had an exceptional experience in leasing a car back in April 2021 and just bought another car yesterday, July 2023. Both experiences were fantastic. Good pricing and no pressure or stress. Love back in April 2021 and just bought another car yesterday, July 2023. Both experiences were fantastic. Good pricing and no pressure or stress. Loved the experience. Have taken in 2 different cars for servicing over the past 3 years and always have a very pleasant experience with the cars being fixed and serviced properly. Wonderful experience. Will keep coming back for servicing and purchasing other cars. They are the best! More

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Buyers beware! ! Called the Service dept to get a quote to replace the Serpentine Belt on my GLK250. Was given a $250 quote over the phone. I made the appointmen ! Called the Service dept to get a quote to replace the Serpentine Belt on my GLK250. Was given a $250 quote over the phone. I made the appointment and took the car down there. I asked them to give me a couple more quotes and they said they would get back to me. They called me (after I texted them) the next day with very high quotes to replace the Tensioner and Idler Pulleys ($900). I declined. Next phone call (10 minutes later) was to inform me that the original $250 quote was wrong because the Service Advisor had the wrong VIN number. The new quote is now $414. I was screwed over, but I just wanted the car back and told them to just do the work!! Get anything and everything in writing if you choose to have you Mercedes serviced at MB of Laguna Niguel. I WILL NEVER GO BACK TO THIS DEALERSHIP FOR ANYTHING. AVOID THIS DEALERSHIP IF AT ALL POSSIBLE. More

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