Mike Ball

I had a fantastic experience with Aaron Fickle and Mercedes-Benz of Laguna Niguel. I had narrowed down my options to three different choices. And I started off at Mercedes. I immediately let Aaron kno Mercedes-Benz of Laguna Niguel. I had narrowed down my options to three different choices. And I started off at Mercedes. I immediately let Aaron know that I wasn’t in the market to buy a car today. Because I really wanted to look at all of my options. Of course he found something incredible… But when I told him, I just wanted to see what else was available, He never made me feel bad or like I’d wasted his time. He checked in with me several times over the next couple of weeks and I kept him up-to-date on what I was looking for.. One and I hit up four dealerships, Including the “number one Mercedes-Benz dealership in the world” While I ultimately decided that the Mercedes-Benz was the way I wanted to go. I knew that I wanted to go back to Aaron, I felt like a person and not a number. I had been upfront with Aaron About my budget limitations and down payment and monthly payment. We talked about what I was looking for in the car, and he showed me so many options that were available, and as we test drove each vehicle he was upfront about this will fit in your payment, this will be below your payment, we can do everything we can to make this work within your payment… Ultimately decided on an electric vehicle! Not once did he make any reference to the fact that I would no longer be using gas, and therefore, my monthly payment goal could actually be a little higher because I could factor this into the equation… It wasn’t until after I made my decision that he reminded me of this fun fact! So now I feel like I stole the car!! And that really is the best feeling leaving a dealership, isn’t it? I would like to note that every person I came into contact with at Mercedes-Benz of Laguna. Niguel was so kind and helpful. And the receptionist on that very first day, when I walked in blindly, who listened to what I was “maybe” looking for And set me up with Aaron, To the finance manager, make that a breeze, to the staff, who made sure my car was ready for me to drive off!! Everyone was so excited for me. They like where they work! Mercedes-Benz of Laguna Niguel is absolutely a family. And I’m so glad to be a part of it!! More

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Duke Maltin was my sales professional, and I can not recommend him enough. As soon as you meet him, you will quickly realize why Duke is the top sales rep at his company. He is friendly, professional, a recommend him enough. As soon as you meet him, you will quickly realize why Duke is the top sales rep at his company. He is friendly, professional, and extremely knowledgeable. We hit a couple of hiccups during the process regarding my trade-in, and Duke handled it like a pro. If you are looking for a new or used car, give Duke a chance to earn your business, and you will be glad you did. T.L. More

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Kosta was amazing as always. I have know him for several years and he is always quick to respond and provides amazing service. A simple call and he gave us a great deal on our d I have know him for several years and he is always quick to respond and provides amazing service. A simple call and he gave us a great deal on our dream car. Kosta, thank you for your professionalism and your kindness. I would highly recommend you to my friends and family. Simply the best!! More

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What a great team Duke Maltin, Michael Ball and Nelli Voronin make ! We purchased 2 GLB 250 ‘s this past week and the service we received was superb.. Voronin make ! We purchased 2 GLB 250 ‘s this past week and the service we received was superb.. More

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Tony Valle is excellent. Good follow-up. Always responds to telephone calls in a timely manner and follows thru on everything. His boss, Michael Ball, (Sales Manager) is Good follow-up. Always responds to telephone calls in a timely manner and follows thru on everything. His boss, Michael Ball, (Sales Manager) is the MAIN REASON for us buying a car at Mercedes Benz of Laguna Niguel for the past umpteen years. Michael is a great manager, leader of his team and a genuine person, not seen too often in todays world. More

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My experience with my sales consultant, Tony Valle, was outstanding. He was knowledgeable, low pressure and very responsive to my questions. The entire team was great to work with and I am thrilled with outstanding. He was knowledgeable, low pressure and very responsive to my questions. The entire team was great to work with and I am thrilled with my new car. More

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The best experience ever! David Abrams was phenomenal, and Paul Chung Heng “Pablito” our finance person was fantastic. David Abrams was phenomenal, and Paul Chung Heng “Pablito” our finance person was fantastic. More

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Very Happy with my purchase and my car is lovely. Tarek is one of the best Service advisors I've ever worked with. Jennifer Lynbrook helped me finding my car and she did a tremendous job. Da Tarek is one of the best Service advisors I've ever worked with. Jennifer Lynbrook helped me finding my car and she did a tremendous job. David Gonzalez helped me with my spare that was missing. Overall I am very happy and I highly recommend this place to everyone who wants to buy one of these beautiful cars. More

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I purchased this vehicle from them last week , Upon entering the vehicle there was a horrible Smoke smell from the previous owner. Also the ambient lights were not functioning properly the upper parts entering the vehicle there was a horrible Smoke smell from the previous owner. Also the ambient lights were not functioning properly the upper parts were all extremely dim and I addressed Issue right away and they made a service appointment for me to drop the car off which takes me almost 2 hours each way from San Diego to drive up to Laguna Niguel. At first they denied that there was anything wrong with the vehicle then my service advisor Tarek and my salesperson Jennifer brought 2 other EQS 580s to compare the vehicles and they have both determined that the lights were faulty. So I drove back to San Diego to wait for them to fix my car until this Monday the 17. Only to get a text message from them stating that there is nothing wrong with my vehicle. Wow is all I can say to their unprofessional treatment of their customers and wasting their time and money. It is a $2000.00 a month vehicle and God knows how they treat their clients after the deal is done who buy less expensive cars. I will be attaching the pictures below. More

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Bought my first ever Mercedes from this dealership. Eric Varela and David Abrams were a pleasure to work with. They treat you with the utmost respect and dont haggle like 99% of other dealerships. Very Eric Varela and David Abrams were a pleasure to work with. They treat you with the utmost respect and dont haggle like 99% of other dealerships. Very smooth experience. Definitely going back for my next car. More

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