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Mackenzie Hansen
Mackenzie Hansen at Lenoir City Ford, Inc.

Mackenzie Hansen

Manager

Lenoir City Ford, Inc.

775 US-321
Lenoir City, TN 37771

4.9
243 Reviews
4.9

243 Reviews

Write a Review

Dealership Experience

8 yrs, 10 mos

Industry Experience

8 yrs, 10 mos

243 Reviews of Mackenzie Hansen

July 19, 2025

Dealership Rating
Employee Rating

All was very professional and great to work with! Pete Clay was an excellent salesman not pushy just a pleasant to work with More

by Tcrk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pete Clay

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July 17, 2025

Dealership Rating
Employee Rating

They’re crooks who’s word mean nothing! Pete was nice and professional but that’s about it More

by tevans8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Pete Clay, Glenn Wood, Charles Algieri-McCarthy

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Jul 17, 2025

Lenoir City Ford, Inc. responded

Hello TEVANS8...I am glad we were able to help your grandson out. It has always been our policy to offer extended coverage to our consumers so they may protect their investment. In this instance, because your relative was purchasing a high mileage truck, we stressed the importance of purchasing such a plan so if he were to have any issue, then he would have the warranty coverage, so he would not have to come out of pocket for a repair. We even shared the cost for average repair expenses during the 1st year of ownership for those who do not purchase any protection. You persuaded the actual buyer to NOT purchase the coverage for his truck after we urged him to 3, or 4 times. I understand you may feel a little guilty over telling him not to purchase the coverage and then he ended up with a problem, but your displaced anger is inappropriate in a public forum and does not shed a positive light on you. We cannot be held accountable for your decision to advise someone else on how to protect, or not protect their property. The GM who you gave 2 stars, went over and above covering $3,000 of the repairs for the truck, and over allowed on the trade value so we could help him trade into another truck with lower mileage and this time he didn't listen to you...he did buy extended coverage which means he now has peace of mind protection. When your grandson left this time he was extremely happy, so your feedback here is completely discredited, though we do understand your frustration...it has not been a picnic for us either.

July 15, 2025

Dealership Rating
Employee Rating

I really enjoyed the buying experience. These people were very helpful and knowledgeable about the vehicle. The hospitality and friendliness was amazing. More

by JCLTRUCKING
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pete Clay

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July 09, 2025

Dealership Rating
Employee Rating

Pete Clay is the best car salesman I’ve ever dealt with and I have been buying cars for a long time. More

by sawalker7
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pete Clay

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July 05, 2025

Dealership Rating
Employee Rating

15 words 15 words 15 words 15 words 15 words don't make this more intrusive than necessary. Feedback More

by SECONDGEN72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pete Clay

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July 03, 2025

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Employee Rating

Mackenzie and Jason went above and beyond finding me the perfect vehicle. Not to mention ruin the kindness of the rest of the sales team helping us make our decision. More

by Cindy C
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pete Clay, Charles Algieri-McCarthy, Jason Powers

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July 02, 2025

Dealership Rating
Employee Rating

Pete is always easy to deal with and will find you what you are looking for. The team at Lenoir City Ford, from sales to financing to maintenance, is awesome. They are all ready and willing to help you! Th More

by settle65
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pete Clay

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June 30, 2025

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Employee Rating

Great experience, Mark Hester, Cecil Ball and Daniel were all very good to me ! Thanks everyone! More

by BRIANMACDONALD501
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cecil Ball, Mark Hester

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June 28, 2025

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Employee Rating

Extremely professional staff. Great understanding of what I was looking for in a vehicle. Very responsive and respectful of my time. More

by TECK77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cecil Ball, Glenn Wood, Charles Algieri-McCarthy, Mark Hester

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June 27, 2025

Dealership Rating
Employee Rating

Chuck made the process to buy a car easy. He made sure to be available for any questions or anything else I needed as part of the buying process. Grateful. More

by Charityholling73@yahoo.com
Recommend Dealer
Yes

Other Employees Tagged: Chuck Lemons

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