Manny Grillo | Page 3

Very pleasant service reps. A very clean environment, never had any issues since I've been getting my vehicle's service there A very clean environment, never had any issues since I've been getting my vehicle's service there More

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Absolutely the best. Recommend to all, quick and correct service given. Very knowledgeable about the car and what it needs. Recommend to all, quick and correct service given. Very knowledgeable about the car and what it needs. More

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Service and personnel were prompt courteous professional, very helpful in answering questions. On time and car returned quickly very helpful in answering questions. On time and car returned quickly More

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I had a nightmare of a certified pre-owned Jeep Grand Cherokee that just happened to fall in my lap. The dealer tried fixing the problem every time but the issue keep coming back. I felt the service cent Cherokee that just happened to fall in my lap. The dealer tried fixing the problem every time but the issue keep coming back. I felt the service center did their due diligence to diagnose and fix the problem but I had a very rare electrical issue that was extremely difficult to fix permanently. The dealer provided me with a free rental and worked hard to fix my car. After a few months of trying and consulting with Chrysler they decided to make it right and provide me with an equivalent car that was actually a bit nicer than my existing one. It was extremely comforting to see the dealership make this right in the end and stand behind their warranty. I would like to call out the folks that treated me like a valued customer. Joe Alfano in sales, Roland Maecha and Manny Grillo in service, and Rick Vrablik the GSM. I will definitely recommend friends to Nielsen and I will buy again based on how they handled my situation. More

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I have dealt with Manny for a very long time. He is always on his game. won’t find a better guy out there when you need help getting your car back to tip top running condition. Love him. always on his game. won’t find a better guy out there when you need help getting your car back to tip top running condition. Love him. More

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Brought car in for oil change waited 2 hours gave the wrong car back and never changed the oil on mine. Worst service ever Zero wrong car back and never changed the oil on mine. Worst service ever Zero More

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5 weeks for a transmission!!! Rude service! I brought my car in for service and found out it needed a new transmission (the second replacement on a car with 74k in mileage). I have a max-life wa I brought my car in for service and found out it needed a new transmission (the second replacement on a car with 74k in mileage). I have a max-life warranty which they honored but then gave me misinformation in the rental situation. Warranty covers only five days of rental which they then told me that they would work out with Chrysler since there were massive delays in diagnosing the vehicle and approve of warranty work. I verified to make sure that this was the case as I would have made other arrangements if this wasn’t so. Two weeks into the waiting for Chrysler to approve the transmission replacement I called and never got a return call in the same day. I asked again about the rental coverage as it was clearly beyond my control and they told me to call Chrysler directly. I did in which Chrysler corporate told me that the dealer has to talk directly to Chrysler. I told the service rep this and he said that they were wrong on it was my job to settle this. This went on for another 4 CALLS!!! Back and forth with me, the customer, troubleshooting the rental car coverage issue. During week 4, I called again to check on the status of the car and what this dealership does consistently is never have a rep or manager available. They just automatically forward you to the voicemail or have the receptionist answer the question for them. They proceeded to tell me the car was gonna be ready on a Tuesday so my wife showed up to pick up the car to find out after she unloaded the car seats and my children that the car wasn’t actually ready but the service rep failed to call myself or my wife to let us know. At this point I spoke to The Service manager who insisted the car would be ready on the following Friday, which it was, I then explicitly asked him about the rental coverage AGAIN and he said not to worry about it. I go to pick up the car on Saturday and I had no bill and Returned the rental and received a zero dollar bill. At this point I thought everything was OK until a week later I get a charge for $875 for the 21 day additional rental in which Nielsen Dodge/Chrysler said they would explicitly cover. I called and of course could not get any service rep or manager to speak to and was told by the receptionist that the service manager said I knew about this and it was my problem. This experience has not only lead me to never use this dealership again but I also wouldn’t buy a Chrysler if they were giving them away for free. I do not recommend this dealership to buy a car or get your car serviced as they clearly are not on the customers side. Even simple phone interactions are always rude, for example, if a customer calls and you have to put them on hold instead of saying “May I please you on a brief hold” and wait to have the phone caller give an answer they just tell you to hold and immediately put you on hold without letting you answer. Basic common courtesy that this dealership truly doesn’t care about. More

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Service Appointment Worst first service experience of my life. I had set appointment for service 2 weeks ago, mind you day before service I received an email with an appo Worst first service experience of my life. I had set appointment for service 2 weeks ago, mind you day before service I received an email with an appointment reminder for today 02/09/2019. I get to the dealer and service personnel states that My appointment was not in their system. I have the proof of the reminder. I was turned down for service, I left out of there pissed off. Will never step foot in that dealer ever again nor recommend anyone to this place. Maybe they should reflect on Route 46 Dodge or Autoland Dodge for pointers on how to service the customers the right way More

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SERVICE DEPARTMENT I was livid in regards to my Jeep recalls not being fixed and Manny solved it and made life easier. Hope this doesn’t happen again. I was livid in regards to my Jeep recalls not being fixed and Manny solved it and made life easier. Hope this doesn’t happen again. More

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New Customer - Stand by their service After an unfortunate miscommunication I originally thought my issue was going to go unresolved. After speaking with Manny and explaining the situatio After an unfortunate miscommunication I originally thought my issue was going to go unresolved. After speaking with Manny and explaining the situation. Not only did he personally handle the case but he made sure everything was done correctly. He went above and beyond my original expectations and I would not hesitate to return there for any service I may need. Thanks again. More

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