Marc Lauture
Marc Lauture at Nissan of Elk Grove
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Marc Lauture

Service Manager

Nissan of Elk Grove

8590 Laguna Grove Drive
Elk Grove, CA 95757

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4.4
12 Reviews
4.4

12 Reviews

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12 Reviews of Marc Lauture

March 14, 2024

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Employee Rating

Stephen never gave up on me, he was ready in the morning to make a deal, even before I was. He knew how to get the right deal and I was able to save 4k just because of his knowledge on an EV tax program. I More

by edwardnavarro197
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Mar 14, 2024

Nissan of Elk Grove responded

Edward, We truly appreciate your kind words and we are so glad you had a wonderful experience working with Stephen. Nothing makes us happier than to know Stephen got you a great deal on a used vehicle and made this experience as seamless as possible. Thank you for choosing us and we wish you many happy miles ahead!

February 16, 2024

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Great customer service and Khan goes beyond to help us every time we need help in purchasing. I haven’t seen a person like him who always goes is there when we need help. Thank you Khan More

by Subashni_lal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 19, 2024

Nissan of Elk Grove responded

We are so glad to hear Khan went above and beyond for you during your car-buying process! He really is great and we are so glad to have him as part of our team! We truly appreciate your business and welcome you to the Nissan family!

January 31, 2024

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We had problems with a Nissan in New York . I came in to cancell my service contract Antonio and Hesam helped me resolve my warranty. Antonio went out of his way to take me to the service depar More

by castilloesau1215
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 01, 2024

Nissan of Elk Grove responded

Thank you for sharing your 5-star review with us! We are so happy to hear Antonio, Hesam, and Marc were able to assist you and made sure you were taken care of. We look forward to being here for all your Nissan needs!

December 11, 2023

Dealership Rating
Employee Rating

MR.DAVID GREENLY was excellent he went above and beyond to help me with services I wanted HE IS AN EXCELLENT GM in Nissan of elk grove I gave him 5 star he tried his best to help me very professional More

by kelly
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: John Brooks, Franz Henderson, Kenny Tsui , DAVID GREENLY EXCELLENT

Dec 12, 2023

Nissan of Elk Grove responded

Kelly, Thank you for your 5-star review! We are so glad to hear that David was able to go above and beyond for you and give you excellent customer service. We truly appreciate you and your business with us and look forward to a long-lasting relationship!

November 03, 2023

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AMAZING experience once again at Elk Grove Nissan. Khan has always treated me like family, always goes above and beyond to make sure I get the best deal. Staff always friendly and willing to help. Joe More

by Ernesto.a.melararodriguez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 06, 2023

Nissan of Elk Grove responded

Thank you so much for your 5-star review! We are so happy that Khanh, Joe, and Marc have been able to go above and beyond for you and give you amazing customer service. Our clients are so important to us and we love working hard to make sure they have the best experience. We truly value you and your business with us!

September 26, 2023

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Employee Rating

Jack was very helpful, patient and made the experience enjoyable. Will go back again in the future! More

by ryan90733
Recommend Dealer
Yes

Other Employees Tagged: Jack Stevens , Edwin Escamilla, Kenny

Sep 27, 2023

Nissan of Elk Grove responded

Ryan, Thank you for sharing your 5-star review of your experience working with Jack! We are so glad to have him as part of our team and are happy to hear that he was able to show you just how enjoyable the car-buying experience can be. We look forward to a long-lasting relationship!

July 02, 2023

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Employee Rating

Service, has been good until recently! They have duplicated my issues but will tell me oh it’s normal?? Now they telling me I can’t get put into a loaner even if Nissan authorized it? It’ More

by Gerald. S
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: John Brooks

Jul 05, 2023

Nissan of Elk Grove responded

Gerald, This is Marc Lauture, Service Manager here at Nissan Elk Grove. I apologize for any frustrations that we are not able to accommodate your free loaner requests for a Murano with window tint. We have been unable to duplicate the horn not being loud enough, RPM flare, or noise from the front end as being defective. What we have been able to duplicate has all been a normal operation of the vehicle. Because of this, Nissan USA is unable to assist with any repairs or paying for a rental while we have your vehicle under diagnostic tests. We are more than happy to help facilitate a specific rental from Enterprise should you be interested in having more diagnostics run and going that route. Please don't hesitate to reach out via email mlauture@foranyauto.com.

Jul 05, 2023

Gerald. S responded

I’m not concerned about anything other than the rattling noise that HAS been duplicated and that your techs do not want to further see where the noise is coming . It’s not normal cause the other 3 Altimas I test drove has no noises at all . I told your tech it’s coming from under the dashboard and that needs to be checked. I need window tint cause my kids have issues with the sun and their skin so thanks for understanding that. I’m not going to enterprise when my car is under warranty and if an issues are found then I should be provided a loaner.

June 13, 2023

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I’m very happy talking with them, to know about my car that I bought and after the sale service and warranty of ARIYA. More

by Francisco (Frank)
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jackson Nguyen , Sandra Him, Sandra and Carlos and Edwin

Jun 13, 2023

Nissan of Elk Grove responded

Frank, Thank you for taking the time to share your 5-star review with us! We are so happy to hear that you had such a positive experience working with our team. We truly value you and your business with us and wish you many happy miles!

May 01, 2023

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I was so satisfied with the wonderful service that I received from Briana. She was professional, but also down to earth. She took my stress of having to purchase a car away. She was also very knowledgea More

by Deardearjohn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Briana Carroll, Christina Brown

May 02, 2023

Nissan of Elk Grove responded

John, Thank you for taking the time to share your 5-star review with us! We are so glad that Brianna was able to answer all of your questions and give you such great service. We love having her on our team. Wishing you many happy miles!

April 29, 2023

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Employee Rating

Mr Tran was very thorough, he wasn't pushy, and showed us multiple vehicles. We will highly recommend him to our friends More

by gaskins916
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Stephen Tran , Maria Angulo

May 01, 2023

Nissan of Elk Grove responded

Thank you for your 5-star review and your kind words! We are so happy to hear that Stephen was able to give you great service. We look forward to a long-lasting relationship!

May 02, 2023

gaskins916 responded

I would also like to mention Marc in your service dept. He is the reason I have continued to only chose Nissan of Elk Grove for all my maintenance. The service is on point, the lounge chairs are comfortable, I like having a free soda while I wait, and the bathrooms are in pristine condition. Well done Nissan of EG!!

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