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Marco Villa
Marco Villa at Heiser Ford Lincoln
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Marco Villa | Page 2

Service Advisor

Heiser Ford Lincoln

1700 W Silver Spring Dr
Glendale, WI 53209

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4.3
35 Reviews

Dealership Experience

11 mos

Industry Experience

4 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

4.3

35 Reviews

Write a Review

35 Reviews of Marco Villa

December 14, 2023

Dealership Rating
Employee Rating

Very slow did not check all my fluids in the vehicle waited 5 hours I will go somewhere else More

by oscar.rush467
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joseph Vicari Jr., Alex Serak, Kreyshia White, Tony Perkins , Casey Bobinger, David Lopez, Kenneth Miller, Michael Randazzo, Service Team

Helpful
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Dec 18, 2023

Heiser Ford Lincoln responded

Oscar, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

November 28, 2023

Dealership Rating
Employee Rating

Dealership is okay. It's cleanish and reliable I suppose. Happy with the car I bought there. More

by secondary900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Serak, Tony Perkins , Casey Bobinger, David Lopez, Kenneth Miller, Michael Randazzo, Service Team

Helpful
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Nov 28, 2023

Heiser Ford Lincoln responded

Thank you for choosing Heiser Ford Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

November 25, 2023

Dealership Rating
Employee Rating

A great place treat u like family and great deal on car very profecional personal More

by ichipr76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Lopez, Service Team

Helpful
Report | Print
Nov 26, 2023

Heiser Ford Lincoln responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Ford Lincoln to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

November 23, 2023

Dealership Rating
Employee Rating

Excellent customer service from service team. I was in and out in less than 14 mins More

by EVANS.SHUNEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Lopez

Helpful
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Nov 24, 2023

Heiser Ford Lincoln responded

Shuneen, Thank you for choosing Heiser Ford Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

November 13, 2023

Dealership Rating
Employee Rating

Great experience! Alex was awesome!! Would recommend to all I know. Will return for all my needs. More

by mikarmercedes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Serak , Casey Bobinger, David Lopez, Service Team

Helpful
Report | Print
Nov 14, 2023

Heiser Ford Lincoln responded

Thanks for sharing your thoughts about your experience with Alex and our team here at Heiser Ford Lincoln. We appreciate your business and hope to see you again soon! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

November 06, 2023

Dealership Rating
Employee Rating

The service was good and the people were very nice. Will use pickup service again More

by STACY3616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Serak, Tony Perkins , Casey Bobinger, David Lopez, Kenneth Miller, Michael Randazzo, Service Team

Helpful
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Nov 06, 2023

Heiser Ford Lincoln responded

Stacy, Thank you for choosing Heiser Ford Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

November 02, 2023

Dealership Rating
Employee Rating

They did a great job keeping me updated during my repairs and my oil change! More

by REILEYCOLLINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Serak, Tony Perkins , Casey Bobinger, David Lopez, Kenneth Miller, Michael Randazzo, Service Team

Helpful
Report | Print
Nov 03, 2023

Heiser Ford Lincoln responded

Reiley, We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

October 26, 2023

Dealership Rating
Employee Rating

The device department is a joke! Left the car over night with what is a loud noise when you press on the break. They never looked it. Then I get the service writer out to hear it. An More

by tmalison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: David Lopez, I think that's the writers name.

Helpful
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Oct 27, 2023

Heiser Ford Lincoln responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

October 17, 2023

Dealership Rating
Employee Rating

Handled my warranty repair without issue Would return for additional service. Everyone was vary helpfull More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brooke Spannbauer, Service Team

Helpful
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Oct 20, 2023

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

October 17, 2023

Dealership Rating
Employee Rating

Heiser ford this place taker my truck like professional I like that thanks guys good service More

by MTYTILE@GMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Lopez, Service Team

Helpful
Report | Print
Oct 20, 2023

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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