Marcos Ramirez

Buyer Beware: The Inevitable Demise of Fred Anderson Honda I recently visited Fred Anderson Honda of Greenville for the third time to address a seemingly simple task on my 2015 Honda Fit. Unfortunate Honda I recently visited Fred Anderson Honda of Greenville for the third time to address a seemingly simple task on my 2015 Honda Fit. Unfortunately, my experience left much to be desired and I am compelled to share my disappointment. Also note that I have attempted to reach out to them privately to their service manager with zero response. First and foremost, the task took three separate trips to the dealership, which was a significant inconvenience. Not only did it take much longer than the estimated time, but it also proved to be very expensive. The entire ordeal felt like a never-ending cycle of additional repairs and costs, despite the fact that my car was functioning perfectly fine and all that needed to be done was to install a new cover on my side view mirror. It raises questions about the credibility of the suggested repairs, considering the constant need for further fixes. One aspect that particularly troubled me was the impression that I was targeted as a female customer who may not be well-versed in the technicalities of my own vehicle. I sensed a lack of transparency and felt as though I was being taken advantage of. The absence of any visual evidence or demonstration of the purported broken interior pieces further fueled my skepticism. Without being shown the problems firsthand, I have no way of verifying if they genuinely existed or if they were created during my visits to the shop. Since leaving the dealership, my side view mirror now wobbles and creates a whistling sound, the camera is no longer calibrated and has created a safety concern, my window makes a crunching sound when rolling to down and stops at a certain point, and I am having issues with my starter system all as a result from my visit to Fred Anderson Honda. I believe this is because they were in over their skis and attempted to make a repair and only further damaged my vehicle in the process by removing the battery and door panel when all I needed was a snap on side view mirror cover, that admittedly I could have probably done it myself, but I thought to myself that I should have the help of the experts. Throughout my interactions, I did not feel valued as a customer. Each time I left the dealership, my car seemed to be in a worse condition than when I arrived. The deteriorating state of my vehicle and the subsequent doubts about the quality of the service provided have eroded any trust I had in returning to Fred Anderson Honda for future needs. Ultimately, my recent visit was marked by poor service and a sense of being rushed through the process. I left the dealership feeling unsatisfied and with a growing reluctance to entrust my car to their care again. It is with regret that I conclude that I will seek out alternative options for my automotive needs in the future. My only hope in restoring trust in this dealership is their desire to make this right and help fix all the things they made worse. I sincerely hope that this review serves as constructive feedback for Fred Anderson Honda of Greenville. There is room for improvement in terms of transparency, communication, and customer care. More

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This is the first dealership I haven’t had to wait most of the afternoon on my car. of the afternoon on my car. More

by DEBBIE.ALDRIDGE7 Verified Customer Verified Customer

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I was immediately helped and was in and out in under 30 minutes for my oil change. minutes for my oil change. More

by Sammy Verified Customer Verified Customer

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Excellent work they explan the process and they also offered solutions for my vehicle mantinance. offered solutions for my vehicle mantinance. More

by GLENDARUTH1971 Verified Customer Verified Customer

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They were helpful inspecting my car, they told me what was wrong and were very patient was wrong and were very patient More

by 21ROBINSONMONDRE Verified Customer Verified Customer

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Marcos worked hard to get the car I wanted fast. Jim went out of his way to help us pick up the car and fully understand all that it could do. Jim went out of his way to help us pick up the car and fully understand all that it could do. More

by charissa Verified Customer Verified Customer

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Friendly and competent customer service at Breakaway Honda! I received excellent sales service from Marcos Ramirez at Breakaway Honda! He was friendly and courteous and answered all my questions competently. My I received excellent sales service from Marcos Ramirez at Breakaway Honda! He was friendly and courteous and answered all my questions competently. My 2015 Honda Fit drives smoothly and I am very pleased with my purchase as well as with the customer service I received at Breakaway Honda! I can highly recommend this dealership to anyone interested in a new or used Honda! More

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Good experience I had a good experience at Breakaway. Breakaway will find a way to put you in a car. They do try to work with the customer. Marcos Ramirez is a reall I had a good experience at Breakaway. Breakaway will find a way to put you in a car. They do try to work with the customer. Marcos Ramirez is a really nice salesperson. He listens and work with his customers to provide good service. More

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Great! The guys at Breakaway were all very pleasant and helpful. They were honest with me through the whole experience and delivered on what they promised wh The guys at Breakaway were all very pleasant and helpful. They were honest with me through the whole experience and delivered on what they promised when I was first in. When I said I had to think about it, they patient and understanding. And when I wanted a car not on the lot they had there within days for me to pick up. Would absolutely go here again and would recommend others. More

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Awesome I have gotten many cars over the years but this was by far the easiest it has ever been. Marcos and Dale was great. Could not ask for anything more I have gotten many cars over the years but this was by far the easiest it has ever been. Marcos and Dale was great. Could not ask for anything more. More

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