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Mario Najera
Mario Najera at Burnsville Toyota
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Mario Najera | Page 2

Service Advisor

Burnsville Toyota

14730 Buck Hill Rd.
Burnsville, MN 55306

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4.8
53 Reviews

Dealership Experience

10 mos

Industry Experience

4 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

4.8

53 Reviews

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53 Reviews of Mario Najera

April 13, 2024

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it is good place for service, I like waiting area, it is comfortable .and you feel relaxed. More

by shakuur03
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Yes
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Apr 16, 2024

Burnsville Toyota responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 31, 2024

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I had a great experience with this guy. Best service I have had there. Thanks. More

by SUESCHORN
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Yes
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Apr 02, 2024

Burnsville Toyota responded

Sue, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 31, 2024

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I had a good experience with the service. The cashier didn't seem to know how to look up my service benefits and had to leave the window twice to get the answers. Then she sent me to the w More

by KATHERINE.FILIPPINI
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Yes
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Apr 02, 2024

Burnsville Toyota responded

I would like to thank you for sharing this review, Katherine. I appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and encourage you to contact us if you would like to further discuss your visit. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 27, 2024

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Mario was good and knowledgeable on my Prius need and I am glad I didn't have to explain a lot in order to get my car done! thank you Mario! More

by PRAMIREZ2
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Yes
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Mar 29, 2024

Burnsville Toyota responded

I appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 17, 2024

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Vehicle service is fine. Customer service sucks. I had to go to desk to check on vehicle that had work completed over 45 minutes ago. More

by TGHAEG
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Recommend Dealer
No
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Mar 19, 2024

Burnsville Toyota responded

I’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so we can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 09, 2024

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Appreciated the prompt, friendly service. Mario was helpful and informative. Tech was thorough and clear. More

by TMENCEL
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Recommend Dealer
Yes
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Mar 12, 2024

Burnsville Toyota responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 06, 2024

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He was really nice and very helpful. I really appreciated that. Thank you for helping. More

by MDANDERSON214
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Yes
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Mar 08, 2024

Burnsville Toyota responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

March 06, 2024

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Employee Rating

Charge me for a battery you sold me with say it’s my fault bought another battery it goes bad and says it’s my fault again what am I the battery burglar and your reason for it made no sense but it’s cle More

by WHATYALLWANTTODO
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Recommend Dealer
No

Other Employees Tagged: Mike

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Mar 08, 2024

Burnsville Toyota responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and want to learn more about what took place. Please contact me at your convenience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 05, 2024

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Employee Rating

Quick and efficient! Awesome job! Mario did and awesome job. Will have all my service done here. More

by RLH13459
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Recommend Dealer
Yes
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Mar 07, 2024

Burnsville Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and look forward to working with you again down the road. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 04, 2024

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Employee Rating

Service was explained in a text video. It did get busy and Mario probably needed someone to assist with the flow as my car was completed and sitting there for 20 mins after the techs were More

by MICHAELM
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Recommend Dealer
Yes
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Mar 05, 2024

Burnsville Toyota responded

Michael, thank you for sharing your experience with us. Here at Burnsville Toyota, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact me directly. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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