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Mario Najera
Mario Najera at Burnsville Toyota
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Mario Najera

Service Advisor

Burnsville Toyota

14730 Buck Hill Rd.
Burnsville, MN 55306

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4.8
49 Reviews

Dealership Experience

9 mos

Industry Experience

4 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

4.8

49 Reviews

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49 Reviews of Mario Najera

May 13, 2024

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Employee Rating

The service was fast, great, and right to the point. The technician who assisted me went above and beyond. More

by HODGSONJANDREW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Riley Flenniken

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May 05, 2024

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I found scratches on my console (passenger side). Vehicle is only 6 mos old. Not happy! More

by EMDEX001
Recommend Dealer
No
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May 07, 2024

Burnsville Toyota responded

I appreciate you bringing this to my attention. Please contact me directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and I look forward to hearing from you soon. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 04, 2024

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Employee Rating

excellent service was informed of findings of recall and advised immediately that there were no defects noted excellent waiting area and wonderful staff More

by guard42362
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Riley Flenniken

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May 07, 2024

Burnsville Toyota responded

I wanted to take a moment to let you know that we appreciate your business and your kind words on behalf of our team. It’s important that when our customers drop their vehicle off with us, they’re given the transparent and trustworthy service we know they deserve. I hope that if there’s anything else you need, you won’t hesitate to let us know. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 02, 2024

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Mario Majera it was awesome . His service and his attention since I arrived was amazing. More

by ARELAURA
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Workmanship
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Recommend Dealer
Yes
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May 06, 2024

Burnsville Toyota responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Mario does for Burnsville Toyota and our customers. Hope to see you again soon! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 20, 2024

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Employee Rating

Great service and warranty! I bought my truck new at Burnsville Toyota and all my maintenance is done there. Since 2009 it’s running great! More

by lawrence.jacobs65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Riley Flenniken

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Apr 23, 2024

Burnsville Toyota responded

Lawrence, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 18, 2024

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The service was good and quick . Thought I was gonna stay long but it took less than an hour regardless of the line More

by BRITNEYBOSIRE2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Riley Flenniken

Helpful
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Apr 22, 2024

Burnsville Toyota responded

Britney, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. I am extremely happy that you left satisfied and do appreciate your business. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 13, 2024

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it is good place for service, I like waiting area, it is comfortable .and you feel relaxed. More

by shakuur03
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 16, 2024

Burnsville Toyota responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 31, 2024

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I had a great experience with this guy. Best service I have had there. Thanks. More

by SUESCHORN
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Apr 02, 2024

Burnsville Toyota responded

Sue, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 31, 2024

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Employee Rating

I had a good experience with the service. The cashier didn't seem to know how to look up my service benefits and had to leave the window twice to get the answers. Then she sent me to the w More

by KATHERINE.FILIPPINI
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Apr 02, 2024

Burnsville Toyota responded

I would like to thank you for sharing this review, Katherine. I appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and encourage you to contact us if you would like to further discuss your visit. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

March 27, 2024

Dealership Rating
Employee Rating

Mario was good and knowledgeable on my Prius need and I am glad I didn't have to explain a lot in order to get my car done! thank you Mario! More

by PRAMIREZ2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Mar 29, 2024

Burnsville Toyota responded

I appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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