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Maritza Hererra
Maritza Hererra at Mazda of Elk Grove

Maritza Hererra

Service Advisor

Mazda of Elk Grove

8588 Laguna Grove Dr.
Elk Grove, CA 95757

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4.9
96 Reviews
4.9

96 Reviews

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96 Reviews of Maritza Hererra

June 11, 2026

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Employee Rating

I met with Chris Howard and he is a wonderful man. He listened to my situation and was very attentive and responsive. He was honest and the guys who did the work were very thorough. Due to the high co More

by BYERLYFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Howard

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Jun 12, 2026

Mazda of Elk Grove responded

Thank you for your feedback! We appreciate hearing about your positive experience with Chris at Mazda of Elk Grove. It's great to know that he was attentive and honest while addressing your needs. We are glad you chose to prioritize your original problem, and we are happy you enjoyed the loaner car. If you have any further questions or need assistance in the future, feel free to reach out. Looking forward to seeing you again! Sincerely, The Team at Mazda of Elk Grove

June 11, 2026

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Thank you so much to the after-sales service staff for their helpful assistance. I’ll definitely be back. Thank you. More

by zhenyichen1978
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Howard, Maritza Padilla, Danny Nguyen, Briana Hernandez, Brandon Hocter

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Jun 11, 2026

Mazda of Elk Grove responded

Thank you for your kind words! We’re glad to hear that our after-sales service staff were able to assist you. We look forward to welcoming you back to Mazda of Elk Grove! Sincerely, The Team at Mazda of Elk Grove

June 07, 2026

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Fixed my CX-5 driver's seat quickly. Great customer service, friendly staff, and an overall smooth experience. More

by AB.KARIM.NIAZI
Recommend Dealer
Yes
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Jun 08, 2026

Mazda of Elk Grove responded

Thank you for your wonderful review, Karim! We’re happy to hear that you had a smooth experience at Mazda of Elk Grove and that our team was able to assist you with your Mazda CX-5 driver's seat promptly. Our team appreciates your kind words and hopes to see you again soon! Sincerely, The Team at Mazda of Elk Grove

June 04, 2026

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Employee Rating

Repairs were completed timely and everyone invoked was kind and courteous. The video showing what was wrong and what was needed was especially helpful More

by larryclarsen
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Howard

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Jun 05, 2026

Mazda of Elk Grove responded

Thank you for your wonderful review, Larry! We’re thrilled to hear that your repairs were completed in a timely manner and that our team provided you with kind and courteous service at Mazda of Elk Grove. It's great you found the video helpful in understanding the repairs. We appreciate your feedback and hope to see you again soon! Sincerely, The Team at Mazda of Elk Grove

June 03, 2026

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Employee Rating

I was greeted promptly and everyone I interacted with was very friendly. I liked getting the video of the inspection of my car. More

by louisekarn
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Briana Hernandez

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Jun 04, 2026

Mazda of Elk Grove responded

Thank you for your feedback, Louise! We appreciate your kind words about your experience at Mazda of Elk Grove. It's fantastic to hear that you were greeted promptly and found our team friendly. It's great that you enjoyed the video inspection of your car. We look forward to seeing you again for your next visit! Sincerely, The Team at Mazda of Elk Grove

June 03, 2026

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Dealership is friendly and neat looking. Just wish it had a better choice of snacks in waiting area, even a vending machine would be nice. Former waiting area that was secluded was more peac More

by NORMAN0892
Recommend Dealer
Yes

Other Employees Tagged: Chris Howard, Danny Nguyen

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May 31, 2026

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Her and Brandon did an awesome job of taking care of my issues on my new cx70 More

by brad@est2012.com
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Thiessen, Chris Howard, Vanessa Solis, Ovais Mughal, Briana Hernandez, Brandon Hocter, Marc Lauture

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May 31, 2026

Mazda of Elk Grove responded

Thank you for your wonderful review, Brad! We’re pleased to hear that you had a great experience with us at Mazda of Elk Grove. It’s fantastic to know that our team, including Brandon, was able to take care of your issues with your new Mazda CX-70. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at Mazda of Elk Grove

May 30, 2026

Dealership Rating
Employee Rating

Dealership is friendly and neat looking. Just wish it had a better choice of snacks in waiting area, even a vending machine would be nice. Former waiting area that was secluded was more peac More

by NORMAN0892
Recommend Dealer
Yes

Other Employees Tagged: Chris Howard, Danny Nguyen

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May 30, 2026

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Employee Rating

I appreciate that the dealership is always helpful and thorough. They are upfront with cost and time. More

by yvonnemlewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Howard

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May 31, 2026

Mazda of Elk Grove responded

Thank you for your kind words, Yvonne! We at Mazda of Elk Grove are thrilled to hear that you found our staff helpful and thorough. We strive to be transparent with costs and timelines, and it's wonderful to know you appreciate that. Our team looks forward to assisting you again in the future! Sincerely, The Team at Mazda of Elk Grove

May 30, 2026

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Employee Rating

Great service everybody was very professional I had no problem with with rental car was great when recommended More

by Ed.navarret.red
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maritza Padilla, Briana Hernandez

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May 31, 2026

Mazda of Elk Grove responded

Thank you for the kind review, Ed! We’re happy to know everything went smoothly during your visit to Mazda of Elk Grove, from the professional service to the rental car recommendation. Making the process easy and convenient is always our goal. We appreciate your support and hope to see you again! Sincerely, The Team at Mazda of Elk Grove

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