Briana Hernandez
Briana Hernandez at Mazda of Elk Grove

Briana Hernandez

Service Advisor

Mazda of Elk Grove

8588 Laguna Grove Dr.
Elk Grove, CA 95757

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4.9
58 Reviews
4.9

58 Reviews

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58 Reviews of Briana Hernandez

June 15, 2026

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Employee Rating

Briana was very kind, helpful and understanding of our situation. The repairs were done promptly More

by Jensen
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fang Yang, Loi Pham

Jun 15, 2026

Mazda of Elk Grove responded

Thank you for sharing your experience with us, Jensen! We're delighted to hear that Briana provided you with kind and helpful service during your visit to Mazda of Elk Grove. It's great to know that your repairs were completed promptly. Our team appreciates your feedback and looks forward to assisting you again in the future! Sincerely, The Team at Mazda of Elk Grove

June 14, 2026

Dealership Rating
Employee Rating

Your diagnosis is excellent. I am very happy of the results. Thank you very much for your help. More

by ARTDEMAYO
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Danny Nguyen

Jun 14, 2026

Mazda of Elk Grove responded

Thank you for your wonderful review, Art! We’re glad to hear that you are happy with the results and that our diagnosis met your expectations. Your satisfaction is our priority at Mazda of Elk Grove, and we appreciate your kind words. Looking forward to assisting you again in the future! Sincerely, The Team at Mazda of Elk Grove

June 11, 2026

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Thank you so much to the after-sales service staff for their helpful assistance. I’ll definitely be back. Thank you. More

by zhenyichen1978
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jun 11, 2026

Mazda of Elk Grove responded

Thank you for your kind words! We’re glad to hear that our after-sales service staff were able to assist you. We look forward to welcoming you back to Mazda of Elk Grove! Sincerely, The Team at Mazda of Elk Grove

June 11, 2026

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Employee Rating

Briana was great, she kept me informed on everything related to my car. She was warm and welcoming. More

by MIKENZIESIMPSON
Service Price Transparency
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Recommend Dealer
Yes
Jun 11, 2026

Mazda of Elk Grove responded

Thank you for your feedback! We’re glad to hear that Briana provided you with great service and kept you informed about your car. At Mazda of Elk Grove, we strive to create a welcoming experience for all our customers. If there’s anything we can do to make your future visits even better, we’d love to hear your suggestions. We appreciate your support and hope to see you again soon! Sincerely, The Team at Mazda of Elk Grove

June 06, 2026

Dealership Rating
Employee Rating

I must like it. I keep coming back. I've been getting great service there for the eight years that i've had my mazda and have been very happy with it. More

by georgehahnjr
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 07, 2026

Mazda of Elk Grove responded

Thank you for your review, George! We’re happy to hear you’ve been enjoying great service at Mazda of Elk Grove for the past eight years. Your continued support means a lot to us, and we look forward to assisting you for many more years to come! Sincerely, The Team at Mazda of Elk Grove

June 05, 2026

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Always takes care of all details. Very friendly and helpful. Enjoy the dealer experience and loaner car when needed More

by TARAVE2
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Howard, Danny Nguyen

Jun 06, 2026

Mazda of Elk Grove responded

Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your experience at Mazda of Elk Grove and that our team provided friendly and helpful service. It's great to know that you appreciated the attention to detail and the loaner car option. We look forward to serving you again in the future! Sincerely, The Team at Mazda of Elk Grove

June 04, 2026

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Service reps are very friendly, efficient and knowledgeable. What service was done is explained and a video from the technician provides detailed information on where work was done.. More

by mitsu_motoyoshi
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Howard

Jun 05, 2026

Mazda of Elk Grove responded

Thank you for your amazing review, Mitsu! We’re delighted to hear that you had a positive experience with our friendly and knowledgeable service team at Mazda of Elk Grove. It’s great to know that you found the technician’s video helpful in understanding the work done on your vehicle. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at Mazda of Elk Grove

June 03, 2026

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Employee Rating

We took our newly purchased Mazda for its first oil change. The job was completed promptly. We appreciate the company’s courteous and professional service. We will continue our maintenance work with E More

by Nigel Pon
Recommend Dealer
Yes

Other Employees Tagged: Danny Nguyen

Jun 04, 2026

Mazda of Elk Grove responded

Many thanks for this kind review, Nigel! We’re happy to hear that you had a positive experience during your first oil change at Mazda of Elk Grove. Our team strives to provide courteous and professional service, and we’re glad you felt that. We look forward to continuing to assist you with your maintenance needs in the future! Sincerely, The Team at Mazda of Elk Grove

June 03, 2026

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Employee Rating

I was greeted promptly and everyone I interacted with was very friendly. I liked getting the video of the inspection of my car. More

by louisekarn
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maritza Hererra

Jun 04, 2026

Mazda of Elk Grove responded

Thank you for your feedback, Louise! We appreciate your kind words about your experience at Mazda of Elk Grove. It's fantastic to hear that you were greeted promptly and found our team friendly. It's great that you enjoyed the video inspection of your car. We look forward to seeing you again for your next visit! Sincerely, The Team at Mazda of Elk Grove

May 31, 2026

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Employee Rating

Her and Brandon did an awesome job of taking care of my issues on my new cx70 More

by brad@est2012.com
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Recommend Dealer
Yes
May 31, 2026

Mazda of Elk Grove responded

Thank you for your wonderful review, Brad! We’re pleased to hear that you had a great experience with us at Mazda of Elk Grove. It’s fantastic to know that our team, including Brandon, was able to take care of your issues with your new Mazda CX-70. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at Mazda of Elk Grove

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