Mark Hawkins

Van Bortel Ford made my buying experience a pleasure. Everyone is super friendly and helpful the minute you arrive.Steve Miller was my salesperson and he did a fantastic job. Steve always returned my cal Everyone is super friendly and helpful the minute you arrive.Steve Miller was my salesperson and he did a fantastic job. Steve always returned my calls, and answered any questions I had. I would also like to thank Mark the technology person who went over all the features of my new vehicle. He said if I have any questions to call him and he will help me. Van Bortel is approximately 1hr. and 20 minutes from where I live and I would definitely consider making the drive to buy there again, great dealership. Job well done, and thanks to all involved. John More

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Been buying my vehicles from Christin and Vanbortel for over 20 years. I feel comfortable and she treats me with respect and is very knowledgeable about her products. over 20 years. I feel comfortable and she treats me with respect and is very knowledgeable about her products. More

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Dan Happ is AWESOME! Best car dealership experience, ever! My wife and I have never been so favorably impressed. To start, the overall atmosphere/ambiance of the showr Best car dealership experience, ever! My wife and I have never been so favorably impressed. To start, the overall atmosphere/ambiance of the showroom was relaxing & welcoming. Dan was so knowledgeable, so personable, so charming! My wife appreciated his ability to understand her finely-tuned sense of aesthetics, and helped ease the transition from driving some cute car from Los Angeles….to driving a full-size pick-up truck. As for me, I was under some time constraints to purchase a “tow vehicle” for a recently purchased travel trailer. Had to wrap it up in two days, in order to make the trip to meet the trailer’s seller, to transact the deal. Dan made it happen! He definitely went way out of his way to accommodate our quick turnaround, and we will never forget him. He didn’t push his own agenda; instead, just listened to us, and went with the flow. Comfortable & fun! THANKS FOR EVERYTHING, DAN! More

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Drove 1350 miles from Florida to do business here, because of the way they treated me when I lived in Rochester. I saved a lot of money vs buying in Florida, but I still would have come to Van Bortel because of the way they treated me when I lived in Rochester. I saved a lot of money vs buying in Florida, but I still would have come to Van Bortel if the price were the same. More

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From the initial meeting until delivery the process was seamless. We never felt pressured and everyone we dealt with were very professional. We were particularly impressed by Mark the tech specialist who w seamless. We never felt pressured and everyone we dealt with were very professional. We were particularly impressed by Mark the tech specialist who walked two analog people in this digital world through all the features in our vehicle. More

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The rep, Dan Happ, did an excellent job. I was kept apprised of where the vehicle was in the build stage and the final stage was convenient and easy. Highly recommend this dealer and this salesman. apprised of where the vehicle was in the build stage and the final stage was convenient and easy. Highly recommend this dealer and this salesman. More

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Anthony was very good, helping me make my choice and making the experience a pleasant one. I'm happy with the car and the dealership. making the experience a pleasant one. I'm happy with the car and the dealership. More

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This is the third new Ford I have purchased from Van Bortel Ford with Paul Bowers as my sales representative each time. All three purchase experiences were great; no hassel, no pressure, no nonsense, Bortel Ford with Paul Bowers as my sales representative each time. All three purchase experiences were great; no hassel, no pressure, no nonsense, great trade in value and a great vehicle price. Closing, transfer and new vehicle orientation were very well organized. More

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Fast, customer centered service. Comfortable waiting area with fresh coffee, water and snacks. Friendly and knowledgeable service writers and top techs. I will be back. area with fresh coffee, water and snacks. Friendly and knowledgeable service writers and top techs. I will be back. More

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Transparency Friendly, helpful, and responsive. I would have given 5 stars but the lack of transparency when it comes to trade-in value could be better. trade-in b Friendly, helpful, and responsive. I would have given 5 stars but the lack of transparency when it comes to trade-in value could be better. trade-in based on local auction deals, i dont believe the public has access to that knowledge. If you are used to negotiating with dealerships, Van Bortel might not be your dealership of choice. However, Overall the price of the vehicle was good. It appears Ford is now competing more with other brands by offering larger rebates than in the past. If rebates are not large, going to another dealership is a must to compare costs. I considered Van Bortel 2 yrs ago but put off by one salesman. Different salesman made the difference. More

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