Mark Johnson

Mark Johnson and Eddie in service at Bill Utter were top notch. I was treated with respect and professionalism. They kept me well informed throughout the repair process. notch. I was treated with respect and professionalism. They kept me well informed throughout the repair process. More

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Mark Johnson was a huge help in coordinating the mobile technician to come to us to get the open recalls repaired. The technician, Johnny was very professional, knowledgeable, and ensured everything was d technician to come to us to get the open recalls repaired. The technician, Johnny was very professional, knowledgeable, and ensured everything was done correctly! 10/10 would recommend Bill Utter Ford! More

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Great people, great follow up!Everyone was very Great people, great follow up! Everyone was very professional. I will definitely recommend this dealership to everyone!!! Great people, great follow up! Everyone was very professional. I will definitely recommend this dealership to everyone!!! More

by TDAVISON.TOM Verified Customer Verified Customer

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Very good experience! Got work done in a good time and truck looks and performs great! truck looks and performs great! More

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Long story -----Short. We had a recurring issue with our check engine due to Evap problems. At first, the techs at Utter were stumped. Even our Service Writer Don Swift was helping chase the rabbits. Hats o check engine due to Evap problems. At first, the techs at Utter were stumped. Even our Service Writer Don Swift was helping chase the rabbits. Hats off to Don. The Detroit Ford Engineers were challenged because there was no documentation on trouble shooting. Then Perry Eggleston, Service Manager met with Patrick Nixon the Shop Foreman to intervene. Keep in mind the Ford Engineers provide limited expertise which really disappointed us a owners. How can a $70K car lack intricate schematic and trouble shooting documentation? Patrick Nixon was essentially "doing it by hand" supporting Perry's reputation as a solid Service Manager. Piece by piece the leadership of Perry and Patrick would not give up. Days turned into weeks and after a month of tearing down and re assembly the team found the source. The possible source was discussed on the internet and the law suit on the Ford Focus. The most common causes for EVAP leaks include bad seals and O-rings, a failing purge valve, a damaged hose or vent, or a defective leak detection pump. This is crazy, the internet knew more than the Ford Engineers who built the darn thing. Accessing the O-rings on a 2014 Shelby requires substantial disassembly and reassembly including dropping the drive shaft and removing the gasoline tank. The labor was very expensive due to time. The good thing for us was the consideration provides by Perry and Patrick on the service side and then that consideration included the Parts Managers Dave and Mark. We like working with the Bill Utter Team. We are very disappointed with Ford Motor Company and their staff of engineers. The part that failed was a PLASTIC BLUE two inch extension nipple that connected the gas tank to the Evap System. That small piece of plastic was cracked and therefore the "O" ring would not seal the system which resulted in CHECK ENGINE LIGHT due to Evap Failure. The other beef with Ford is that the PLASTIC BLUE two inch nipple was attached to the gas tank in such a manner as it was impossible to just replace the broken nipple. But rather the customer must purchase an entire gasoline tank. THIS CAR ONLY HAD 22,000 MILES ON IT. We might have saved three weeks of testing, troubleshooting, breaking down and rebuilding labor if the Engineers were really Engineers who had a solid grasp of the products they support. It was only through the team at Bill Utter was there a rescue of a customer. We have owned five Mustangs, two Shelby's and everything in between a 1956 Sunliner to a 2018 Explorer. (yea, I am that old) Situations with Ford make us want to sell the New Fords (2014 and 2018) and go back to something like a 1967 Galaxy 500 with a 428/390 with brakes, windows, air and auto. At least that is simple enough for Ford Engineer to provide assistance to the field. We are loyal to the service and parts team at Bill Utter. Maybe someone from Ford Detroit would call us? Pretty sure that's wishful thinking but at least they would appreciate first hand the disappointment with their product. Think about it. A stinking two inch Blue Plastic Nipple costs over $2,000 to replace. Thanks to the leadership team in service and parts at Bill Utter. More

by Jack Verified Customer Verified Customer

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Service is impeccable at Bill Utter Ford. The upkeep of the grounds, friendlies of the staff and timeliness of service never fails. I've been going to this dealership for 16 years now and will continue to the grounds, friendlies of the staff and timeliness of service never fails. I've been going to this dealership for 16 years now and will continue to give them my business. More

by zachary.j.johnson56 Verified Customer Verified Customer

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Excellent Service! Excellent service everytime!! All employees very polite and helpful!!! Waiting lounge exceptionally nice!! Work done in a timely manner!! Will always Excellent service everytime!! All employees very polite and helpful!!! Waiting lounge exceptionally nice!! Work done in a timely manner!! Will always recommend Bill Utter Ford to everyone! More

by Kristine1218 Verified Customer Verified Customer

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Maintenance I travel from North Richland Hills for service since the service provided by Danny and other fine people is always great. I have bought three vehicles I travel from North Richland Hills for service since the service provided by Danny and other fine people is always great. I have bought three vehicles from Utter and have been returning every since. More

by BILL.SNYDER Verified Customer Verified Customer

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EXCELLENT I have bought, leased and serviced my vehicles at Bill Utter Ford for the last 20 years. They are great people that provide great service. I have bought, leased and serviced my vehicles at Bill Utter Ford for the last 20 years. They are great people that provide great service. More

by GHALL5 Verified Customer Verified Customer

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5 Star Service!!!!!!!! I always give Bill Utter Ford a 5 star rating!!!! I’m a 4-5 time repeat customer and would never buy anywhere else!!!! From Phil Tysinger, my salesper I always give Bill Utter Ford a 5 star rating!!!! I’m a 4-5 time repeat customer and would never buy anywhere else!!!! From Phil Tysinger, my salesperson, to Mike in finance to Mark in service to Taylor in custome service.....they are all great!!!! More

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