Dave Ahrens

The best dealer in the metroplex by far. They take extra care of all there customer and makes sure everything gets done. They take extra care of all there customer and makes sure everything gets done. More

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Great dealership and excellent customer service from the beginning to the end of everything they offer. I would recommend them for all your auto needs. beginning to the end of everything they offer. I would recommend them for all your auto needs. More

by DJONES57 Verified Customer Verified Customer

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Long story -----Short. We had a recurring issue with our check engine due to Evap problems. At first, the techs at Utter were stumped. Even our Service Writer Don Swift was helping chase the rabbits. Hats o check engine due to Evap problems. At first, the techs at Utter were stumped. Even our Service Writer Don Swift was helping chase the rabbits. Hats off to Don. The Detroit Ford Engineers were challenged because there was no documentation on trouble shooting. Then Perry Eggleston, Service Manager met with Patrick Nixon the Shop Foreman to intervene. Keep in mind the Ford Engineers provide limited expertise which really disappointed us a owners. How can a $70K car lack intricate schematic and trouble shooting documentation? Patrick Nixon was essentially "doing it by hand" supporting Perry's reputation as a solid Service Manager. Piece by piece the leadership of Perry and Patrick would not give up. Days turned into weeks and after a month of tearing down and re assembly the team found the source. The possible source was discussed on the internet and the law suit on the Ford Focus. The most common causes for EVAP leaks include bad seals and O-rings, a failing purge valve, a damaged hose or vent, or a defective leak detection pump. This is crazy, the internet knew more than the Ford Engineers who built the darn thing. Accessing the O-rings on a 2014 Shelby requires substantial disassembly and reassembly including dropping the drive shaft and removing the gasoline tank. The labor was very expensive due to time. The good thing for us was the consideration provides by Perry and Patrick on the service side and then that consideration included the Parts Managers Dave and Mark. We like working with the Bill Utter Team. We are very disappointed with Ford Motor Company and their staff of engineers. The part that failed was a PLASTIC BLUE two inch extension nipple that connected the gas tank to the Evap System. That small piece of plastic was cracked and therefore the "O" ring would not seal the system which resulted in CHECK ENGINE LIGHT due to Evap Failure. The other beef with Ford is that the PLASTIC BLUE two inch nipple was attached to the gas tank in such a manner as it was impossible to just replace the broken nipple. But rather the customer must purchase an entire gasoline tank. THIS CAR ONLY HAD 22,000 MILES ON IT. We might have saved three weeks of testing, troubleshooting, breaking down and rebuilding labor if the Engineers were really Engineers who had a solid grasp of the products they support. It was only through the team at Bill Utter was there a rescue of a customer. We have owned five Mustangs, two Shelby's and everything in between a 1956 Sunliner to a 2018 Explorer. (yea, I am that old) Situations with Ford make us want to sell the New Fords (2014 and 2018) and go back to something like a 1967 Galaxy 500 with a 428/390 with brakes, windows, air and auto. At least that is simple enough for Ford Engineer to provide assistance to the field. We are loyal to the service and parts team at Bill Utter. Maybe someone from Ford Detroit would call us? Pretty sure that's wishful thinking but at least they would appreciate first hand the disappointment with their product. Think about it. A stinking two inch Blue Plastic Nipple costs over $2,000 to replace. Thanks to the leadership team in service and parts at Bill Utter. More

by Jack Verified Customer Verified Customer

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Very pleasant experience . Elante Smith is a very good salesman !!!!!!!!!!!!!! We purchased f 250, 2021 Don't want to put more words. Thanks, T. Gundei salesman !!!!!!!!!!!!!! We purchased f 250, 2021 Don't want to put more words. Thanks, T. Gundei More

by elepcg Verified Customer Verified Customer

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Service was speedy and efficient, I appreciate no one tried to up sell me on anything. I also loved the fact my tires were rotated and inflated to manufacturers' PSI standards and braked were checked wit tried to up sell me on anything. I also loved the fact my tires were rotated and inflated to manufacturers' PSI standards and braked were checked without me having to ask and fluids all topped off. Excellent Customer Service!! Thank you More

by stephanie38 Verified Customer Verified Customer

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Continued Service !! I have been dealing with Bill Utter Ford for many many years. It helps make the process a lot easier when service techs, mechanics and management hav I have been dealing with Bill Utter Ford for many many years. It helps make the process a lot easier when service techs, mechanics and management have been with Bill Utter for a lot of years. Cutto's to the ownership ( Bill Utter Ford Family ). I expect to keep trading with and buying new Fords as long as I'm able. More

by Jerry Sr Verified Customer Verified Customer

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Worthless overpriced, not helpful Cassandra? Was my service agent, worthless, didn’t / couldn’t answer any questions. I WAS IN FOR A RECALL ITEM, LEFT WITH A $400 bill. Asked for defec Cassandra? Was my service agent, worthless, didn’t / couldn’t answer any questions. I WAS IN FOR A RECALL ITEM, LEFT WITH A $400 bill. Asked for defective parts AND NO ANSWERS. ASKEDFOR MAN, EVEN WORSE, WILL NOT BE BACK More

by flyer3535 Verified Customer Verified Customer

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Faith restored Have had my truck here several times for service. Recently had my truck in to have my starter replaced and it wasn’t the greatest experience of my lif Have had my truck here several times for service. Recently had my truck in to have my starter replaced and it wasn’t the greatest experience of my life. I will give a great deal of credit to the owner . Once he found out he quickly reached out and remedied everything. The owner of this company proved to me he truly cares about his customers and I would recommend them to anyone. More

by Jake31 Verified Customer Verified Customer

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best service we have ever had from the wright up though the paying the bill all went sooth was called back and kept in the loop the hole time had exceptional visits from the wright up though the paying the bill all went sooth was called back and kept in the loop the hole time had exceptional visits More

by colton1thomas Verified Customer Verified Customer

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Well organized service team! Knowledgeable crew. Good work all! Service team is well organized and customer satisfaction is obviously high on everyone’s priorities. Management c Knowledgeable crew. Good work all! Service team is well organized and customer satisfaction is obviously high on everyone’s priorities. Management clearly understands the motto: “Take care of your customers or someone else will!” More

by Goose Verified Customer Verified Customer

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