Mark Lange

Mark, Terry, Gus, and Jim set the tone with their leadership. They were professional, personable, and clearly passionate about providing top-tier customer service. They made me feel valued the moment leadership. They were professional, personable, and clearly passionate about providing top-tier customer service. They made me feel valued the moment I walked in, ensuring every detail was handled with care and efficiency. Scott and Sam, my sales reps, were incredible to work with. They took the time to understand exactly what I was looking for, answered every question with patience, and guided me through the process without any pressure. Their knowledge of the vehicles and their attention to detail made the experience both easy and exciting. In the finance department, Aaron and Moe were equally impressive. They explained everything clearly, worked hard to find the best rates and terms, and made the final steps quick and hassle-free. What truly stood out was the team’s teamwork and authenticity. It didn’t feel like a transaction, it felt like a partnership. I drove away in my new car feeling confident, happy, and completely satisfied. If you’re looking for a dealership that treats you with respect, listens to your needs, and delivers outstanding service from every department, Suburban Ford of Troy is the place to go. I can’t recommend them highly enough! I will be back, thank you! More

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I was referred here and Scott and Gus did a phenomenal job getting me out of my current vehicle into a new one, they were great to work with! job getting me out of my current vehicle into a new one, they were great to work with! More

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The whole team was amazing start to finish! Sam was honest, patient, and had great communication throughout the entire process- making it super simple! Moe is amazing - wish I could work with Sam was honest, patient, and had great communication throughout the entire process- making it super simple! Moe is amazing - wish I could work with him everyday. Sending all my friends and family to see this team! More

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Joe was awesome. So helpful and always gave me consistent updates on the status of my Expedition! Every time I come in for service or oil changes I ask for Joe So helpful and always gave me consistent updates on the status of my Expedition! Every time I come in for service or oil changes I ask for Joe More

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Annabelle was truly a joy to work with. She was very transparent, knowledgeable and friendly. She set me up with a wonderful new lease and I very much enjoyed working with her. I would reco She was very transparent, knowledgeable and friendly. She set me up with a wonderful new lease and I very much enjoyed working with her. I would recommend her to anyone looking for a vehicle. More

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Suburban Ford of Troy was top-notch! I couldn’t have asked for a better experience. Sold my 2019 Buick enclave, and needed something larger. The time the dealership took with me lett I couldn’t have asked for a better experience. Sold my 2019 Buick enclave, and needed something larger. The time the dealership took with me letting me drive three different sizes was very much appreciated. Mark Lange, General manager went above and beyond making sure I knew exactly which one I wanted. I’ve been over the moon with my new Ford expedition max. Joe Grillo my sales rep provided the best service I’ve ever had of a dealership. He went above and beyond explaining different options as well as the paperwork process was simplified. I was able to do everything online Joe delivered the vehicle to my driveway. Went over everything with me. It was much appreciated as I was recovering from double hernia surgery. Suburban Ford of Troy is my new choice for any Ford products I buy. They really treat you like family and that meant a lot to me. More

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When my Gold Certified Ford Fusion Hybrid was delivered, I discovered a mechanical issue that needed to be addressed. I was initially told that this would be my responsibility. After contacting the dealers I discovered a mechanical issue that needed to be addressed. I was initially told that this would be my responsibility. After contacting the dealership to express my concerns, I received a phone call from Mark Lange, the general manager of Suburban Ford of Troy. I explained the problem and he assured me that this problem would not be my responsibility, that he would send a driver to my home in Lansing to bring me a loaner car and take my car back for repair, and that he personally would oversee further inspection of my vehicle to make sure there are no other issues. Without my asking, he even inquired about whether I received a second key fob and offered to provide one. Mark's commitment to quality and customer service turned what could have been a frustrating experience into a satisfied customer. I would thoroughly recommend Mark Lange and Suburban Ford of Troy. More

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Bought my new Ford Bronco from Tony Vleck, he makes the process super easy and pressure free. That same level of service continued on all the way through the buying process, i didn't feel pressured to buy process super easy and pressure free. That same level of service continued on all the way through the buying process, i didn't feel pressured to buy anything in the finace office and was extremely happy. More

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leased/bought many cars from this dealer. They are always helpful and honest throughout the process.. I recommend all my family and friends to this dealer. They are always helpful and honest throughout the process.. I recommend all my family and friends to this dealer. More

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Awesome GM, always listens to what customers need and want and will make adjustments as needed. Highly recommend this dealership over any others in the area. Thank you for taking care of me and my family want and will make adjustments as needed. Highly recommend this dealership over any others in the area. Thank you for taking care of me and my family. More

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