Mark Warshefski | Page 3

Above and beyond Andrea Sanchez went out of her way to get my car all the services that were necessary! I came up from the Keys for an oil change and found the car had Andrea Sanchez went out of her way to get my car all the services that were necessary! I came up from the Keys for an oil change and found the car had a recall... she made it happen so I didn’t have to drive back up here again... More

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Don't take your vehicle to Rick Case Honda Service After a month at Rick Case Honda my 2018 CVR was not ready, despite my showing up 6 hours after I was left a message that it was. The assistant manag After a month at Rick Case Honda my 2018 CVR was not ready, despite my showing up 6 hours after I was left a message that it was. The assistant manager Alfredo was useless. He tells me that his boss the Service Manager Mark was incorrect that I had a porous engine, that I actually had a cracked engine...at no time in 4 weeks was is other than the original claim. Then he proceeded to claim that they did not do an oil/filter change despite that being a necessary component of either diagnosis, that his mechanical never looked at the blurry backup camera and to top it off my vehicle was covered with pigeon dropping from Rick Case Honda's open air garage, but know one had the common sense to wash it. Instead of addressing these concerns, Assistant Service Manager Alfredo was NO, NO, NO! Yes when I asked to.ehom do I complain? I was directed the the Service Manager Mark, who addressed all of my concerns. Mark, you resolved my concerns, however your Assistant Service Manager could and should have handled all of my concerns. I would not want him representing me in any manner. More

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Excellent service and courteous staff I will recommend this dealership to my friends fast service and they give the details of the service thank you it was a service and courteous staff I will recommend this dealership to my friends fast service and they give the details of the service thank you it was a good experience More

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Maintenance and recall service Service was completed in a quick manner. Everyone was friendly and courteous. Offered oil change and tire rotation at a special price, which was to my Service was completed in a quick manner. Everyone was friendly and courteous. Offered oil change and tire rotation at a special price, which was to my liking. More

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Saved by Alan Moceo! Ask for Alan and save yourself time! I'd like to start by saying that the 5 Stars I am giving is for the treatment we received from Sales Manager Alan Moceo. I would give less than 1 Star I'd like to start by saying that the 5 Stars I am giving is for the treatment we received from Sales Manager Alan Moceo. I would give less than 1 Star - actually, Negative Stars if I could - to the first Sales Manager, Carlos M., that we had to waste our time with initially. Please read on to know why and how you can do yourself the biggest favor by going straight to ask for the right manager to work with. Sure, everyone wants a good salesperson to work with, but if you don't have the right manager to work with, it will be a total waste of your time in the end. This review is also being written to help the Rick Case Automotive Group and all other car dealership companies realize that what they need to do is make a point of getting rid of the bad managers. Otherwise, their salespeople are not going to be able to make the sales or learn what it means to treat people right, and learn how to earn and keep the business of new or current clients. Anyhow, here goes our story... We had been customers of Rick Case Honda (RCH) for nearly 7 years, getting our car serviced there since 2009, but if it hadn't been for Manager Alan Moceo, we would have purchased at AutoNation Honda of Hollywood instead. Very unfortunately, Manager Carlos M at RCH utterly wasted our time... He just threw out high numbers, played the waiting game, and showed an utter lack of respect for our time, our relationship with RCH that we had built over the years, and our knowledge of what we could already get at other dealerships. We had no relationship with the managers at the Toyota and Honda of Hollywood dealerships that we had met just the day before, but those managers treated us better than manager Carlos M did at RCH. They met with us directly and early on in our discussion over cars and pricing (without us even asking to meet the manager) and worked with us on truly good offers because they clearly heard us and took us seriously when we told them we had no time to waste. Sadly, we got the exact opposite feeling from Carlos M. It was ridiculous. We asked to meet and speak to him but saw no interest from him through his glass walled office even though it was a very slow Sunday evening. We finally had to walk over to his office ourselves, fed up with waiting, but it made no difference at that point. "Our Customers, Our Friends" is the Rick Case motto but Carlos M must not have read the Rick and Rita Case book they give out at the dealership. He may have the title of a manager but that clearly could not have been deserved. At least, in our strong opinion, it is no longer deserved. We wanted to buy a new car from RCH but he dismissed us as serious buyers (hey - we bought our car in all but 1.5 days... with 3 young kids, we didn't have time to dilly dally... so it doesn't get more serious than people like us). And, unfortunately, salespeople can't do anything over and beyond the manager. (But, who knows, maybe Carlos M. treated us so badly because he didn't like his own salesperson on the job - at least that's what we tell ourselves because why would he treat potential buyers so poorly, disregarding so much of what they say and even their request to meet and speak to him.) Anyways, we were about to leave RCH for good but feeling terrible that our years with RCH meant nothing. Then I saw that manager Alan Moceo, who I had been introduced to a few weeks back while our car was being serviced, was still on the premises of the dealership. I figured that instead of just let our relationship with RCH come to an end on the basis of one arrogant individual, I would present our situation and offer to Alan Moceo to see if he could make it possible for us to remain a customer of RCH. Then, if it wasn't possible but he treated us with respect, we could leave RCH knowing we did our best to make it work out but it wasn't meant to be. And, we could at least then leave with more than just the very negative feelings weighing on us from our experience with Carlos M. Fortunately, besides showing a genuine concern and interest in keeping us as RCH customers, Alan Moceo did everything he could to work the numbers to make it possible for us to stay. We are now so glad and feel so fortunate that Alan Moceo was the right person in the right place at the right time for us to have a 2nd opportunity to remain RCH clients and lease our new Odyssey through RCH. He definitely saved this dealership from losing us for good! So.... for those of you looking to buy or lease, our strong recommendation would be to ask for Alan Moceo right from the start. He is someone who has shown us that he values each client and their time. And if he can make the numbers work for you, he will. Now, if you do purchase or lease a car from RCH, or have purchased it elsewhere but need a good Honda service advisor and service department, we would highly recommend the main service department at RCH and service advisor Nate Harrinauth in particular. You will not be sorry with Nate, and we're sure you will become a long term client there after meeting Nate. Service Director Mark Warshefski is a good guy overseeing the department too. When our previous Odyssey's AC came and went sporadically but never when we brought it in for service, we spoke to Mr. Warshefski about the issues we were having and he was able to figure out the probable cause based on his experience in the field. And, he was right. We experienced no more problems with the AC after his analysis and his team's service on our car. More

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Attention! Honda service center will rob you blind! I know that in the end it is my own fault for not doing research, but I was at work while my car was in the Honda service center and had to make a qui I know that in the end it is my own fault for not doing research, but I was at work while my car was in the Honda service center and had to make a quick decision, so I gave them the go ahead. Ended up being one of the dumbest mistakes ever. They charged me $900 to put in a new alternator. Afterwards, my fiance made a few calls to other service centers (including dealerships, not just mom and pop shops) and found out that it should have cost 400-600 tops. They charged me almost $400 just for labor. I know it overpaying to have a car serviced in the norm these days, but good lord, I did NOT think I would have to worry about my own dealership doing me so dirty. NEVER AGAIN. I am so bitter that I don't think I will even OWN a Honda after this car. More

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