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85 Reviews of Martin Arellano
Verified Customer
November 21, 2025
Always good service and done in the time frame that was given when asked when it would ready. given when asked when it would ready. More
by junenorwood
Other Employees Tagged: Kevin Riggleman, Todd Kerns
November 06, 2025
As usual, the work was performed quickly and correctly. Will recommend to anyone needing setvice Will recommend to anyone needing setvice More
by kcmaop
Other Employees Tagged: Kevin Riggleman, Todd Kerns, Bob Pressler, Skylar Warner
June 12, 2025
I came in for a 25,000 mile service on mu 2022 Rogue and a state inspection. I also inquired about a small replacement part for a piece of plastic that attaches to my window control panel as it was missing. a state inspection. I also inquired about a small replacement part for a piece of plastic that attaches to my window control panel as it was missing. Service was completed within a reasonable amount of time, when I checked out I was quoted $371 for a replacement piece of plastic! No explanation of having to replace the whole unit but “we don’t set the prices, Nissan does” by Martin. I paid and retrieved my keys, I get in my vehicle and no state inspection had been performed although I paid for it, it still had the same sticker as before. I go back in, they retrieve a new sticker and put it on along with the REQUIRED Va inspection paper that had the WRONG mileage on it. Needless to say, I was frustrated at this point. I believe it was the service manager who got involved. My car was then taken back into the service area and inspection either done then or redone. While waiting, they did check with Nissan about a replacement piece I needed. Since I was less than a month out of warranty, they offered to install it under warranty. Now based on this information and the fact I only had 25,200 miles on it, why couldn’t it be taken care of initially? I’m retired and watch every penny, I cannot justify spending $371 on a small piece of plastic that I needed. I was asked to wait a while longer while the part was installed. My simple service visit instead of being a hour or so turned into 3 hours. I was apologized to several times. Mistakes happen, but the state inspection issue is definitely a training opportunity. I put the safety of my vehicle in the hands of someone else, this mistake did not give me a comfort level. My vehicle is registered in the State of Virginia which has very strict policies concerning safety. I do not believe in negative reviews as there are always two sides to a situation, but felt it was important to provide this feedback. More
by Mwerdeb
Other Employees Tagged: Skylar Warner
April 05, 2025
When I first got there, the associate mentioned that I didn’t have an appointment until 1 PM which I did not set that time, but I told them that I had to come in that morning and drop it off and she said didn’t have an appointment until 1 PM which I did not set that time, but I told them that I had to come in that morning and drop it off and she said that would be fine, but it looked like there was a little bit of miscommunication between the service department and the rental department so I’m standing and waiting around for everything to get in place knowing that I called them last Thursday and they had Friday and Saturday to have it prepared for Monday but Kevin was amazing. He called me and kept me updated on the progress of my Nissan. More
by amber_riggleman
Other Employees Tagged: Kevin Riggleman, Todd Kerns, Skylar Warner
March 17, 2025
Everything was great with my visit. Martin was great at keeping me updated and the mechanic who worked on my vehicle was excellent at fixing my vehicle issues. Martin was great at keeping me updated and the mechanic who worked on my vehicle was excellent at fixing my vehicle issues. More
by SKUNKEMOELLER
March 11, 2025
Wry please with the service department for finding the problem with the collision safety system. problem with the collision safety system. More
by daluw2
Other Employees Tagged: Julius Zakery, Todd Kerns, Jorge Smith
