When scheduling a recall appointment please do not add
any more services unless they are requested.
any more services unless they are requested.
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by peterglcsw
Verified Customer
Verified Customer
Service Price Transparency
Jan 09, 2026 -
Tri State Nissan responded
Thank you for your feedback, Peter. We appreciate you taking the time to share your experience. We completely understand your concern and apologize for any confusion during your recall visit. Your input helps us improve how we communicate and ensure that only requested services are added moving forward. We value your time and trust, and we’ll be sure to use your feedback to make future visits smoother.
Everything went well and timely.
When paying my bill I was irritated to discover that there was a 3% charge for paying with a credit card.
When paying my bill I was irritated to discover that there was a 3% charge for paying with a credit card.
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by gages
Verified Customer
Verified Customer
Dec 24, 2025 -
Tri State Nissan responded
Thank you, Gage, for sharing your experience. We’re glad to hear everything went smoothly and that your service was completed on time. We do appreciate your feedback about the credit card fee — it helps us continue to look for ways to make the payment process clearer and more convenient for our customers. Thank you again for your visit and for choosing Tri-State Nissan
Very pleasant & helpful.
Appreciated his explanating things to me and answering my questions. Will be back.
Appreciated his explanating things to me and answering my questions. Will be back.
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by VARAYE
Verified Customer
Verified Customer
Service Price Transparency
Dec 04, 2025 -
Tri State Nissan responded
Thank you, Varaye. We’re so glad to hear that Martin made your visit such a positive one and took the time to explain everything clearly. We appreciate your kind words and your trust, and we look forward to welcoming you back next time.
Always good service and done in the time frame that was
given when asked when it would ready.
given when asked when it would ready.
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by junenorwood
Verified Customer
Verified Customer
Service Price Transparency
Dec 04, 2025 -
Tri State Nissan responded
Thank you, June. We appreciate you taking the time to share your experience and are glad to hear that Kevin, Todd, and Martin provided good service and met your expected timeframe. Your feedback helps us continue improving the way we serve our customers. Thank you again for your trust and for choosing us for your vehicle’s service needs.
As usual, the work was performed quickly and correctly.
Will recommend to anyone needing setvice
Will recommend to anyone needing setvice
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by kcmaop
Verified Customer
Verified Customer
Service Price Transparency
Nov 13, 2025 -
Tri State Nissan responded
Thank you for sharing your experience. We are glad to hear everything went smoothly and that our team continues to meet your expectations. We truly appreciate your recommendation and thank you again for trusting us with your vehicle.
Excellent service and most of all everything was
explained with cost upfront.
Would highly recommend this service center.
explained with cost upfront.
Would highly recommend this service center.
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by CITYBOYCO
Verified Customer
Verified Customer
Service Price Transparency
Oct 30, 2025 -
Tri State Nissan responded
Thank you for sharing your feedback. We’re so glad to know that you received excellent service and clear communication about costs—that transparency is something we take great pride in. We truly appreciate your recommendation and your trust in our team. Thank you again for choosing us; we look forward to serving you on your next visit.
I like the friendly service and how quickly the work was
done.They did mind me bringing my little dog.
done.They did mind me bringing my little dog.
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by PUGONE1
Verified Customer
Verified Customer
Service Price Transparency
Oct 02, 2025 -
Tri State Nissan responded
Thank you for the 5-star review. We’re glad to hear you enjoyed the friendly service and the quick turnaround on your vehicle. It’s also great to know our team made you and your little dog feel welcome during your visit. Thank you again for your trust and support—we truly appreciate it.
I love the service that I got.
They fixed the transmission of my car. 😘😘 I can drive again 🚗🚖
They fixed the transmission of my car. 😘😘 I can drive again 🚗🚖
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by Yoselin Mateo
Verified Customer
Verified Customer
Service Price Transparency
Oct 02, 2025 -
Tri State Nissan responded
Thank you, Yoselin, for the wonderful 5-star review. We’re so glad to hear our service team was able to repair your transmission and get you confidently back on the road. Your excitement means a lot, and thank you again for trusting us with your vehicle—we truly appreciate your support.
I came in for a 25,000 mile service on mu 2022 Rogue and
a state inspection. I also inquired about a small replacement part for a piece of plastic that attaches to my window control panel as it was missing.
a state inspection. I also inquired about a small replacement part for a piece of plastic that attaches to my window control panel as it was missing. Service was completed within a reasonable amount of time, when I checked out I was quoted $371 for a replacement piece of plastic! No explanation of having to replace the whole unit but “we don’t set the prices, Nissan does” by Martin. I paid and retrieved my keys, I get in my vehicle and no state inspection had been performed although I paid for it, it still had the same sticker as before. I go back in, they retrieve a new sticker and put it on along with the REQUIRED Va inspection paper that had the WRONG mileage on it. Needless to say, I was frustrated at this point. I believe it was the service manager who got involved. My car was then taken back into the service area and inspection either done then or redone. While waiting, they did check with Nissan about a replacement piece I needed. Since I was less than a month out of warranty, they offered to install it under warranty. Now based on this information and the fact I only had 25,200 miles on it, why couldn’t it be taken care of initially? I’m retired and watch every penny, I cannot justify spending $371 on a small piece of plastic that I needed. I was asked to wait a while longer while the part was installed. My simple service visit instead of being a hour or so turned into 3 hours. I was apologized to several times. Mistakes happen, but the state inspection issue is definitely a training opportunity. I put the safety of my vehicle in the hands of someone else, this mistake did not give me a comfort level. My vehicle is registered in the State of Virginia which has very strict policies concerning safety. I do not believe in negative reviews as there are always two sides to a situation, but felt it was important to provide this feedback.
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by Mwerdeb
Verified Customer
Verified Customer
Service Price Transparency
Jun 17, 2025 -
Tri State Nissan responded
Thank you for taking the time to share such a detailed and thoughtful review. We truly appreciate your feedback and your willingness to provide perspective without placing blame. We’re very sorry that your recent service visit at Tri-State Nissan in Winchester didn’t go as smoothly as it should have. From the confusion around the inspection to the initial handling of the part replacement, we understand how frustrating and inconvenient the experience must have been, especially when you were expecting a routine visit. We’re glad the team ultimately took steps to make it right, including installing the part under warranty. Your comments about safety and trust are critical to us, and we’re treating them seriously. Thank you again for your bringing this to our attention.
When I first got there, the associate mentioned that I
didn’t have an appointment until 1 PM which I did not set that time, but I told them that I had to come in that morning and drop it off and she said
didn’t have an appointment until 1 PM which I did not set that time, but I told them that I had to come in that morning and drop it off and she said that would be fine, but it looked like there was a little bit of miscommunication between the service department and the rental department so I’m standing and waiting around for everything to get in place knowing that I called them last Thursday and they had Friday and Saturday to have it prepared for Monday but Kevin was amazing. He called me and kept me updated on the progress of my Nissan.
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by amber_riggleman
Verified Customer
Verified Customer
Service Price Transparency
Apr 09, 2025 -
Tri State Nissan responded
Hi Amber, thank you so much for taking the time to share your experience with us. While we’re truly sorry to hear there was some initial miscommunication between our service and rental departments, we’re grateful for your patience and understanding. We’re especially thrilled to hear that Kevin took such great care of you and kept you informed throughout the process—that kind of proactive communication is exactly what we strive for as part of our commitment to exceeding expectations. We’re always working to improve, and feedback like yours helps us grow. Thank you again for your trust and your thoughtful review—we look forward to providing an even smoother experience next time!
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