Martin Zavala | Page 2

Great customer service! Kept me updated on my vehicle status! Informed me of filters that needed to be changed. Kept me updated on my vehicle status! Informed me of filters that needed to be changed. More

by isaac.ramirez49 Verified Customer Verified Customer

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Very nice people I we recommend to friends and family they there to help you try to get you on a vehicle they there to help you try to get you on a vehicle More

by erigomez76 Verified Customer Verified Customer

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Martin, was very helpful throughout the whole process. Even after the sale he would call and make sure everything was good. Even after the sale he would call and make sure everything was good. More

by ANTONIOALMAZAN3.AA Verified Customer Verified Customer

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I love the customer service experience and the treatment what i received , I will recommend what i received , I will recommend More

by castilozz777 Verified Customer Verified Customer

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Best ever will continue to have my business Martin best sales person ever thank you GMC sales person ever thank you GMC More

by eddiewcaso Verified Customer Verified Customer

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No Follow-up and Thank you I was in the market to trade my car for a SUV. Brian James internet sales guy called and called with great offers and say we will make a deal. I told I was in the market to trade my car for a SUV. Brian James internet sales guy called and called with great offers and say we will make a deal. I told him my car is upside down in value and he said we have plenty of rebates. Upon arrival, I was introduced to an older sales guy Martin Zavala while they appraised my car. Brian found a vehicle of choice and I gave them both the payoff of my vehicle. They were disappointed when I would not allow them to run my credit. Well that happen Nov 2, 2018 and I attempted to call them both once on Monday 11/5 and was not successful. Today is Nov 18, 2018. It would have been nice to receive a courtesy call or email to say "unfortunately we ..."but they don't operate in that manner.which is great. That disconnect with customer service pushed me to a Lexus dealer about 1 hour away from Baytown and I'm happy because the customer service was outstanding, offered me something to drink while they appraised my car, they didnt assume my credit was bad and they completed my deal the same day. Thank you for not allowing me to be another victim to your dealership. Both guys were nice when they knew they had a potential sale but they will not follow up. Just a side note Brian and Martin a new vehicle was a want, not a need so I had options. I hope you guys can start calling people back but please don't call me. Good Luck with future sales and customer service. More

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Fenomenal!!! Thank you to all 3 guys that helped us out with teh purchase of our new 2016 Sierra.. this is byfar the best seevice from a dealership that weve gotte Thank you to all 3 guys that helped us out with teh purchase of our new 2016 Sierra.. this is byfar the best seevice from a dealership that weve gotten.. great deal and interest rate.. Thank you Baytown GMC & Buick God Bless! More

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