William Donaldson
William Donaldson at Big Star Buick GMC
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William Donaldson

Certified Sales Consultant

Big Star Buick GMC

4411 East Freeway
Baytown, TX 77521

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3.2
6 Reviews
3.2

6 Reviews

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6 Reviews of William Donaldson

March 02, 2024

Dealership Rating
Employee Rating

Great customer service Awesome communication Always on time as they said on service with vehicle More

by CRISNLINA37
Recommend Dealer
Yes

January 28, 2024

Dealership Rating
Employee Rating

Dealership was to replace the factory windshield tint that was ruined by their employees when they removed the registration sticker. Had a we owe done and to this day I have never received a phone call t More

by steveford1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Jan 31, 2024

Big Star Buick GMC responded

We always want our customers to be 100% happy with their time spent with our service department. I am sorry if we were not able to provide you with a 5-star experience. Please feel free to contact us directly using the information below if there is anything I can do to make your experience better. Thanks. Scott Kimborough, General Manager, skimbrough@bigstarbuickgmc.com

January 19, 2024

Dealership Rating
Employee Rating

The dealership is convenient and they are timely. They see as scheduled and they are polite. More

by SJWOODARD01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 10, 2024

Dealership Rating
Employee Rating

Told I’d be contacted to take care of an issue when I bought the vehicle but have been passed off from the salesman who said one of the managers would call me within the hour but days later… still no cal More

by steveford1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

September 03, 2023

Dealership Rating
Employee Rating

Great customer service! Kept me updated on my vehicle status! Informed me of filters that needed to be changed. More

by isaac.ramirez49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 28, 2019

Dealership Rating

Definitely! I would recommend this service center to anyone! My time spent here was excellent! Great service and friendly people! The atmosphere was inviting and comfortable. I waited in the lobby area and was a More

by Kimbeilfuss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

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