Marty Mahone

Mercedes -Benz of Daytona Beach Ten Star Dealership excellent service and excellent management and excellent communication excellent service and excellent management and excellent communication More

by bobcat174 Verified Customer Verified Customer

Helpful 0

Report | Print

Customer service was horrible with my mother and didn’t even apologize… manager just ignored what we had to say and mocked me instead of apologizing…. even apologize… manager just ignored what we had to say and mocked me instead of apologizing…. More

by WNG4 Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent service and honest accountable staff. Top notch treatment from check in to on the way home. Dan Barber, Joseph Drewes and company always take great care of us. Top notch treatment from check in to on the way home. Dan Barber, Joseph Drewes and company always take great care of us. More

by MLF rank Verified Customer Verified Customer

Helpful 0

Report | Print

I hate doing negative reviews, however, if this saves one person from going through what I am it is worth it. If I could give negative stars I would. I will never return to this dealership. Mercedes has lost person from going through what I am it is worth it. If I could give negative stars I would. I will never return to this dealership. Mercedes has lost a customer for life. When turning in my lease and getting into a new vehicle, Mercedes paid off the remainder of my lease. Months later I started to receive calls saying I was late on my car payment. I have never once been late. After endless call to MBFS they finally were able to tell me that the late payment was for my old lease (that I was told was paid off in FULL). It was then a back and forth with the dealership of trying to get things figured out. Their response time is horrendous. I would be told they were looking into it and taking care of it and hear nothing so I would assume it was taken care of. Then I got a collection call. After speaking to the collections representative and explaining the situation, they directed me back to MBFS who then directed me back to the dealership. This merry go round of horrific customer service finally came to a head when I received an alert that I now have a negative mark on my credit report. Once again MBFS was a not at all helpful over the phone and suggested I go to the dealership in person and or file a dispute. I went that same day (a Saturday) and spoke to a Manager. He said he was unable to look into anything as it was a weekend which is understandable and that I would hear back from him by Tuesday. When I had not heard anything by Thursday I called and was told to give him until tomorrow. It is now Friday and I have been told there is nothing they will do for me. The payment is owed even though I was told that the car was paid off in full. They are saying it was due to a deferred payment from when the hurricane hit. A deferment I did not even ask for! The Sales manager himself said to both myself and my husband that it is not clear when you are told the car is paid off in full as they don't know about these balances. So basically a Mercedes Benz dealership is saying they are unaware of a balance that is through Mercedes Benz Financial Services? Their own financing?? They admit that their system clearly has a flaw and is not transparent to customers but are unwilling to do anything about it?? Now I, the consumer is stuck paying what I was told had been taken care of as well as having a derogatory mark on my credit report! The payment has been made to MBFS and they were unable to guarantee removal of this hit to my credit. I am appalled. I have never in my life received such terrible customer service . Both the dealership and MBFS totally dropped the ball and have lost a customer for life. I will NEVER deal with them again and want to warn anyone else considering them to steer clear! More

Helpful 3

Report | Print

Advisor was very helpful In acclimating me to Mercedes Benz and dealer process. Receipt of new key fob and programming process was as outlined. All personnel interactions were friendly and/or helpful. Benz and dealer process. Receipt of new key fob and programming process was as outlined. All personnel interactions were friendly and/or helpful. I enjoyed my experience. More

Helpful 0

Report | Print

Service Mike and Mike are alway very helpful and keep me updated on the status of my car. Always a easy and pleasant experience. Had the same experience when Mike and Mike are alway very helpful and keep me updated on the status of my car. Always a easy and pleasant experience. Had the same experience when we bought. More

Helpful 0

Report | Print