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Mary Lata
Mary Lata | Page 7
MAIN SERVICE ADVISOR
Bozard Ford Lincoln
540 Outlet Mall Boulevard
St. Augustine, FL 32084
69 Reviews
Dealership Experience
8 yrs, 10 mos
Industry Experience
15 yrs, 1 mo
Languages Spoken
English
69 Reviews of Mary Lata
May 29, 2017
Great staff, good service, but......... I went to the Quick Lube center for an oil change and rotate. I had never been there before. The staff was friendly and accommodating. Prices were go I went to the Quick Lube center for an oil change and rotate. I had never been there before. The staff was friendly and accommodating. Prices were good I thought. They even washed and vacuumed my car!!! Why only three stars? Well, in the service bay, there must have been a mishap of some sort and my car door took a good sized ding and paint damage. I did not notice this until I arrived home but I know my car and the damage was not there when I arrived at the Quick Lube center. Accidents happen I know, but nobody manned up about it. It was a big enough ding with paint damage that whoever did it would have most certainly been aware they did it. I did notify the dealership about it but never heard a word back (Very disappointing). Would have been 5 stars, even with the accident, had they just been forward about what happened. More
by billkittleson
Verified Customer
Helpful 
May 29, 2017
Ouick Lane Service We received excellent service at the Quick Lane Center. Took our car in at 8:00 at night. Mary took excellent care of us. We got right in and every We received excellent service at the Quick Lane Center. Took our car in at 8:00 at night. Mary took excellent care of us. We got right in and every thing was completed quickly and efficiently! More
by ln2144
April 10, 2017
Spectacular Service Thus Far... Bought my first truck from Bozard last summer (2016 F250) and have been so impressed with the service department I decided to switch my wife's Suburba Bought my first truck from Bozard last summer (2016 F250) and have been so impressed with the service department I decided to switch my wife's Suburban to Bozard. Communication is great and every visit (3 so far) has been a great experience. More
by johnedouglass
April 03, 2017
normal maintenance The ford crown vic needed a new battery and oil change as it had been sitting for a long time. I went in to get the battery and was almost immediately The ford crown vic needed a new battery and oil change as it had been sitting for a long time. I went in to get the battery and was almost immediately waited on. The car was taken back in just a few minutes They changed the oil and replaced the battery. Just a few minutes later the car was waiting to go home. More
by eagleone
Other Employees Tagged: not sure who dd the work on the car.
March 02, 2017
FANTASTIC! ! Prompt, courteous and experienced professionals Love the outstanding customer service! ALL employees are very knowledgeable, they demonstrate all attributes that customers appreciate in a service i Love the outstanding customer service! ALL employees are very knowledgeable, they demonstrate all attributes that customers appreciate in a service industry! Bozard Ford is the BEST!! More
by MODOM1121
December 14, 2016
Personal Service has always been top notch I have always serviced my 2013 Explorer at Bozard Ford Lincoln since i bought it.The personal attention the Service Manager gives and the fast and eff I have always serviced my 2013 Explorer at Bozard Ford Lincoln since i bought it.The personal attention the Service Manager gives and the fast and efficient manner the techs do their magic is top notch. More
by w4dlc
November 22, 2016
Oil change I really enjoy bringing my car there for service. The staff is well trained and pleasant. The service is excellent and the wait time is very acceptabl I really enjoy bringing my car there for service. The staff is well trained and pleasant. The service is excellent and the wait time is very acceptable even without an appointment. More
by tfburns64
November 21, 2016
Great service provided by customer-centric staff I only go to this dealer for service for the great service, customer-focused personnel, good value, and their ability to take and stick to appointment I only go to this dealer for service for the great service, customer-focused personnel, good value, and their ability to take and stick to appointment times. More
by mikehowe
November 15, 2016
I just don't get any better. Mary Lata deserves 10 stars out of 5! Not only did Mary effortlessly handle my 60,000 mile service but my Auto Butler service also. She went beyond Mary Lata deserves 10 stars out of 5! Not only did Mary effortlessly handle my 60,000 mile service but my Auto Butler service also. She went beyond what I expected by making sure all my new email and snail mail addresses were updated on the Bozard site but on the Auto Butler site as well. I had numerous service advisors in the past and all were good; however, I feel Mary just went beyond what was expected of her. She also gave me her secret bug removal method which I'll keep as our secret. If you need to know - one will have to ask Mary for her secret. More
by dcseery
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