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Matt Hoover

Overview Reviews (54) Inventory (421)

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Matt Hoover

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

"AN OUNCE OF PREVENTION IS WORTH A POUND OF CURE"

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4.8

54 Reviews

"AN OUNCE OF PREVENTION IS WORTH A POUND OF CURE"

Overview Reviews (54) Inventory (421)

Dealership Experience

8 mos

Industry Experience

18 yrs, 1 mo

Languages Spoken

English

4.8

54 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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54 Reviews of Matt Hoover

August 10, 2025

Dealership Rating

Employee Rating

I believe Lacey is a top tier service advisor and I NEVER have a bad experience with her. have a bad experience with her. More

by cedricmayberry

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jim Self, David Blackburn, Cedric Mayberry, Lacey Pfannenstiel, Jimmy Stateler, Katie Terry

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Aug 10, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback, Cedric! We're glad to hear that you consistently have great experiences with Lacey. She truly is a valuable part of our team at Robert Brogden's Olathe Buick GMC. We appreciate your loyalty and look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

July 31, 2025

Dealership Rating

Employee Rating

Matt was awesome, very knowledgeable and detailed, communicated very well. Did as promised in getting my vehicle taken care of. Made sure the was a shuttle to get me to and from dealership. Overall gr communicated very well. Did as promised in getting my vehicle taken care of. Made sure the was a shuttle to get me to and from dealership. Overall great experience Thank you MAtt. More

by Melissa Cedillo

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 31, 2025 -

Robert Brogden Buick GMC responded

Thank you, Melissa! We're thrilled to hear that you had a great experience with Matt at Robert Brogden's Olathe Buick GMC. His dedication to providing excellent service is truly commendable. We're glad he kept you informed and ensured you had transportation while your vehicle was being taken care of. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

July 31, 2025

Dealership Rating

Employee Rating

Cedric provided excellence service. I truly appreciate his professionalism. He is one of a kind. I truly appreciate his professionalism. He is one of a kind. More

by cedricmayberry

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jim Self, David Blackburn, Cedric Mayberry, Lacey Pfannenstiel, Jimmy Stateler, Katie Terry

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Jul 31, 2025 -

Robert Brogden Buick GMC responded

Thank you! We're glad you had an excellent experience with Cedric at Robert Brogden's Olathe Buick GMC. We appreciate your feedback about his professionalism. We look forward to serving you again. Sincerely, The Robert Brogden Buick GMC Team

July 27, 2025

Dealership Rating

Employee Rating

I would’ve liked to be notified of the additional damages before the job started. before the job started. More

by Glenn Hermreck

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 29, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback, Glenn. We appreciate your input, as it helps us improve our service at Robert Brogden's Olathe Buick GMC. Please feel free to contact us directly so we can address your experience further. We look forward to serving you better in the future! Sincerely, The Robert Brogden Buick GMC Team

July 25, 2025

Dealership Rating

Employee Rating

Great staff, had someone call in so they were short and gave me a free oil change since it took a little longer. gave me a free oil change since it took a little longer. More

by BMW @ Baron535x

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 25, 2025 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us! We're ecstatic to hear that our staff at Robert Brogden's Olathe Buick GMC provided you with great service, even during a busy time. We're glad you appreciated the complimentary oil change as a gesture of our commitment to customer satisfaction. We look forward to seeing you again for your next maintenance needs! Sincerely, The Robert Brogden Buick GMC Team

July 24, 2025

Dealership Rating

Employee Rating

Extremely respectful, straightforward and honest people here. Came for just a quick oil change and was in and out. here. Came for just a quick oil change and was in and out. More

by HUNTER04

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cedric Mayberry, Lacey Pfannenstiel, Jimmy Stateler, Katie Terry

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Jul 24, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback! We're happy to know you had a great experience with our team at Robert Brogden's Olathe Buick GMC during your quick oil change. We appreciate your feedback and look forward to assisting you again. Sincerely, The Robert Brogden Buick GMC Team

July 19, 2025

Dealership Rating

Employee Rating

My issue and frustration is with GMC manufacturing as they continue to build and service products with parts known to be faulty; an absolute mess. However, Lacey, Matt and Robert Brogden GMC service did they continue to build and service products with parts known to be faulty; an absolute mess. However, Lacey, Matt and Robert Brogden GMC service did a great job navigating the issues to the best of their ability. Good communication with good follow ups. It’s important to differentiate between those that cause the problems and those that fix them. Their service department has been solid over the last two years in my opinion and experience. More

by HUTCH_BUILD

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lacey Pfannenstiel

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Jul 19, 2025 -

Robert Brogden Buick GMC responded

Thank you for your thoughtful review. We're glad to hear that Lacey, Matt, and our service team at Robert Brogden's Olathe Buick GMC were able to provide you with great support through your issues. We truly appreciate your recognition of their efforts in communication and follow-ups. Our team is consistently working to deliver excellent service, and your feedback reaffirms our commitment. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

July 18, 2025

Dealership Rating

Employee Rating

Excellent service department! The service staff is hands down the best in the city! Would recommend 10 out of 10 times! The service staff is hands down the best in the city! Would recommend 10 out of 10 times! More

by REALFASTREFLEX

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jim Self, David Blackburn, Cedric Mayberry, Lacey Pfannenstiel, Jimmy Stateler, Katie Terry

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Jul 18, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback! It's great to hear you had such a positive experience with our service department at Robert Brogden's Olathe Buick GMC. Your recommendation means a lot to us. We look forward to assisting you on your next visit. Sincerely, The Robert Brogden Buick GMC Team

July 15, 2025

Dealership Rating

Employee Rating

Everyone is nice and I got my service complete and done just right . Of course I like dealing with Robert broaden buick just right . Of course I like dealing with Robert broaden buick More

by JEANWITH1937

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 16, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Jean! We're thrilled to hear that you had a great experience with us at Robert Brogden's Olathe Buick GMC. Our team is dedicated to providing excellent service, and we're glad you appreciated it. We look forward to seeing you again for your future needs! Sincerely, The Robert Brogden Buick GMC Team

July 10, 2025

Dealership Rating

Employee Rating

Good communication from Matt. Not related to him, but the cost to replace two headlight bulbs seemed prettttttty high, $870??. Maybe don’t charge an outrageous amount for labor. Not related to him, but the cost to replace two headlight bulbs seemed prettttttty high, $870??. Maybe don’t charge an outrageous amount for labor. More

by Cameron.Thomsen.

Verified Customer

Service Communication

Recommend Dealer

Yes

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Jul 11, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback, Cameron! We appreciate your positive comments about Matt's communication, but also understand your concerns regarding the cost of the headlight bulb replacement. At Robert Brogden's Olathe Buick GMC, we strive to provide quality service and transparency regarding pricing. Your input is valuable, and we will take it into consideration. Please feel free to reach out if you have further questions or concerns. We hope to serve you again in the future! Sincerely, The Robert Brogden Buick GMC Team

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