Matt Hoover
Matt Hoover at Robert Brogden Buick GMC
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Matt Hoover

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.9
17 Reviews

"AN OUNCE OF PREVENTION IS WORTH A POUND OF CURE"

Dealership Experience

5 mos

Industry Experience

17 yrs, 10 mos

Languages Spoken

English English

4.9

17 Reviews

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17 Reviews of Matt Hoover

April 29, 2025

Dealership Rating
Employee Rating

Great service team. Matt was awesome (as usual) and answered all my questions. Highly recommend Robert Brogden GMC More

by brian.l.koski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 29, 2025

Robert Brogden Buick GMC responded

Thank you for your kind words, Brian! We’re thrilled to hear that Matt provided you with awesome service and answered all your questions. Your recommendation means a lot to us at Robert Brogden's Olathe Buick GMC. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

April 26, 2025

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Employee Rating

Went for oil change, but more maintenance needs noticed. Hated to spend the extra but was important for the safety of the car. Appreciated the advice and quick service. More

by FRANZB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 26, 2025

Robert Brogden Buick GMC responded

Thank you, Franz, for your positive review! We’re glad to hear that our team at Robert Brogden's Olathe Buick GMC was able to provide you with quick service and valuable advice regarding your vehicle's maintenance needs. Your safety is our priority, and we appreciate your understanding of the importance of these services. We look forward to seeing you again for your next visit! Sincerely, The Robert Brogden Buick GMC Team

April 25, 2025

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They tried to upsale me on service. I knew what I wanted done, so I told him that. Upsale still occurred. More

by Kirganjohnc
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Cedric Mayberry, Lacey Pfannenstiel , Tricia Hecker, Todd Kelly

Apr 26, 2025

Robert Brogden Buick GMC responded

Thank you for your feedback. At Robert Brogden's Olathe Buick GMC, our team shares all available service options to keep you informed about your vehicle's needs. Please feel free to reach out to us directly so we can further discuss your experience and ensure we meet your expectations in the future. Sincerely, The Robert Brogden Buick GMC Team

April 23, 2025

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Even though they lost my appointment, they were still quick to get me in and fixed. More

by AUDREY.PEERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2025

Robert Brogden Buick GMC responded

Thank you for your feedback, Audrey! We appreciate your understanding regarding the appointment mix-up, and we're glad we could get you in and fixed quickly. At Robert Brogden's Olathe Buick GMC, we strive to provide efficient service, and your experience helps us improve. We look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

April 20, 2025

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Good experience. Matt and the service team were very professional. Work was done as outlined. More

by MICHAEL.LANMAN
Service Price Transparency
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Recommend Dealer
Yes
Apr 20, 2025

Robert Brogden Buick GMC responded

Thank you, Michael, for your wonderful review! We’re delighted to hear about your positive experience at Robert Brogden's Olathe Buick GMC. It's great to know that Matt and our Service Team met your expectations and completed the work as outlined. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

April 07, 2025

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Employee Rating

Great service. Todd did a great job taking care of all my needs and the communication was on point. More

by davblackburn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cedric Mayberry, Lacey Pfannenstiel , Tricia Hecker, Todd Kelly

Apr 08, 2025

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you received great service from Todd at Robert Brogden's Olathe Buick GMC. Clear communication is so important to us, and we're glad to know we met your needs. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

April 03, 2025

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Great experience. Quick and easy purchase. Ryan was super responsive and made it a very easy process. Paul in finance was quick and worked to get the best rate. Matt i More

by jeff.sebek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan O'Connor, Paul Levin

Apr 03, 2025

Robert Brogden Buick GMC responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience at Robert Brogden's Olathe Buick GMC. It's wonderful that Ryan, Paul, and Matt were able to make your purchase and service seamless. We appreciate your feedback and hope to assist you again soon! Sincerely, The Robert Brogden Buick GMC Team

April 03, 2025

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Always quick, friendly and reliable. Couldn’t ask for more professional service or more accommodating advisors and technicians. More

by mrmoore11546
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cedric Mayberry, Lacey Pfannenstiel , Tricia Hecker, Todd Kelly

Apr 03, 2025

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about the quick, friendly, and reliable service you received at Robert Brogden's Olathe Buick GMC. Our team is dedicated to providing the best experience possible, and it's great to hear that our advisors and technicians met your expectations. We look forward to seeing you again for your next visit! Sincerely, The Robert Brogden Buick GMC Team

April 03, 2025

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Excellent service and concern for their customers and a desire to provide clear communication and expectations. More

by NICHOLSB0
Service Price Transparency
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Recommend Dealer
Yes
Apr 03, 2025

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you experienced excellent service at Robert Brogden's Olathe Buick GMC. We pride ourselves on clear communication and ensuring customer satisfaction. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

April 03, 2025

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Employee Rating

Matt & mechanic were able to determine issue with my car and it is running awesome. More

by ALLISON.BIRNBAUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 04, 2025

Robert Brogden Buick GMC responded

Thank you for your positive review, Allison! I'm thrilled to hear that Matt and our mechanic were able to resolve the issue with your car. It's great to know it's running awesome now! We appreciate you choosing Robert Brogden's Olathe Buick GMC and look forward to assisting you again in the future. Safe driving! Sincerely, The Robert Brogden Buick GMC Team

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