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Matt Hoover

Overview Reviews (50) Inventory (407)

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Matt Hoover

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

"AN OUNCE OF PREVENTION IS WORTH A POUND OF CURE"

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4.8

50 Reviews

"AN OUNCE OF PREVENTION IS WORTH A POUND OF CURE"

Overview Reviews (50) Inventory (407)

Dealership Experience

7 mos

Industry Experience

18 yrs

Languages Spoken

English

4.8

50 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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50 Reviews of Matt Hoover

July 25, 2025

Dealership Rating

Employee Rating

Great staff, had someone call in so they were short and gave me a free oil change since it took a little longer. gave me a free oil change since it took a little longer. More

by BMW @ Baron535x

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 25, 2025 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us! We're ecstatic to hear that our staff at Robert Brogden's Olathe Buick GMC provided you with great service, even during a busy time. We're glad you appreciated the complimentary oil change as a gesture of our commitment to customer satisfaction. We look forward to seeing you again for your next maintenance needs! Sincerely, The Robert Brogden Buick GMC Team

July 24, 2025

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Employee Rating

Extremely respectful, straightforward and honest people here. Came for just a quick oil change and was in and out. here. Came for just a quick oil change and was in and out. More

by HUNTER04

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cedric Mayberry, Lacey Pfannenstiel, Jimmy Stateler, Katie Terry

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Jul 24, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback! We're happy to know you had a great experience with our team at Robert Brogden's Olathe Buick GMC during your quick oil change. We appreciate your feedback and look forward to assisting you again. Sincerely, The Robert Brogden Buick GMC Team

July 19, 2025

Dealership Rating

Employee Rating

My issue and frustration is with GMC manufacturing as they continue to build and service products with parts known to be faulty; an absolute mess. However, Lacey, Matt and Robert Brogden GMC service did they continue to build and service products with parts known to be faulty; an absolute mess. However, Lacey, Matt and Robert Brogden GMC service did a great job navigating the issues to the best of their ability. Good communication with good follow ups. It’s important to differentiate between those that cause the problems and those that fix them. Their service department has been solid over the last two years in my opinion and experience. More

by HUTCH_BUILD

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lacey Pfannenstiel

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Jul 19, 2025 -

Robert Brogden Buick GMC responded

Thank you for your thoughtful review. We're glad to hear that Lacey, Matt, and our service team at Robert Brogden's Olathe Buick GMC were able to provide you with great support through your issues. We truly appreciate your recognition of their efforts in communication and follow-ups. Our team is consistently working to deliver excellent service, and your feedback reaffirms our commitment. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

July 18, 2025

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Employee Rating

Excellent service department! The service staff is hands down the best in the city! Would recommend 10 out of 10 times! The service staff is hands down the best in the city! Would recommend 10 out of 10 times! More

by REALFASTREFLEX

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jim Self, David Blackburn, Cedric Mayberry, Lacey Pfannenstiel, Jimmy Stateler, Katie Terry

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Jul 18, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback! It's great to hear you had such a positive experience with our service department at Robert Brogden's Olathe Buick GMC. Your recommendation means a lot to us. We look forward to assisting you on your next visit. Sincerely, The Robert Brogden Buick GMC Team

July 15, 2025

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Employee Rating

Everyone is nice and I got my service complete and done just right . Of course I like dealing with Robert broaden buick just right . Of course I like dealing with Robert broaden buick More

by JEANWITH1937

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 16, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Jean! We're thrilled to hear that you had a great experience with us at Robert Brogden's Olathe Buick GMC. Our team is dedicated to providing excellent service, and we're glad you appreciated it. We look forward to seeing you again for your future needs! Sincerely, The Robert Brogden Buick GMC Team

July 10, 2025

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Employee Rating

Good service advisor. Prompt and efficient. Paid attention to what I said and solved the problem Prompt and efficient. Paid attention to what I said and solved the problem More

by TJFUNK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Terrie Horton, Sam Skid

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Jul 10, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're glad to hear that you had a great experience with our service advisor at Robert Brogden's Olathe Buick GMC. Prompt and efficient service is what we strive for, and it's fantastic to know we met your expectations. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

July 10, 2025

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Employee Rating

Good communication from Matt. Not related to him, but the cost to replace two headlight bulbs seemed prettttttty high, $870??. Maybe don’t charge an outrageous amount for labor. Not related to him, but the cost to replace two headlight bulbs seemed prettttttty high, $870??. Maybe don’t charge an outrageous amount for labor. More

by Cameron.Thomsen.

Verified Customer

Service Communication

Recommend Dealer

Yes

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Jul 11, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback, Cameron! We appreciate your positive comments about Matt's communication, but also understand your concerns regarding the cost of the headlight bulb replacement. At Robert Brogden's Olathe Buick GMC, we strive to provide quality service and transparency regarding pricing. Your input is valuable, and we will take it into consideration. Please feel free to reach out if you have further questions or concerns. We hope to serve you again in the future! Sincerely, The Robert Brogden Buick GMC Team

July 04, 2025

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Employee Rating

I got an appointment the same day I requested it. Matt, was very attentive, professional, explained and answered my questions. Matt, was very attentive, professional, explained and answered my questions. More

by bravolida20

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 04, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that Matt provided you with attentive and professional service at Robert Brogden's Olathe Buick GMC. It’s great to know that he was able to answer your questions and make your experience a positive one. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

July 02, 2025

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Employee Rating

Nice friendly staff thanks fast service they do everything professionally thanks thanks thanks thanks thanks everything professionally thanks thanks thanks thanks thanks More

by CARLA.KENAAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 02, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for your kind words, Carla! We truly appreciate your positive feedback about our friendly staff and fast service at Robert Brogden's Olathe Buick GMC. It’s our goal to provide professional service every time. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

June 26, 2025

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Employee Rating

Very Helpful and Courteous. We were from out of town and he was very good about communicating with us on how the vehicle was progressing. We were from out of town and he was very good about communicating with us on how the vehicle was progressing. More

by bj11

Verified Customer

Service Price Transparency

Service Communication

Recommend Dealer

Yes

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Jun 26, 2025 -

Robert Brogden Buick GMC responded

Thank you for your review! It's great to hear you found our team at Robert Brogden's Olathe Buick GMC helpful and courteous during your visit. It’s always a pleasure to assist our customers, especially those who are traveling from out of town. We appreciate your feedback and hope to see you again. Sincerely, The Robert Brogden Buick GMC Team

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