Matt Orn | Page 14

Smooth Long Subaru of Webster is by far the most comfortable and easy going dealership I've ever purchaced from. The staff is very knowledgeable and easy to Long Subaru of Webster is by far the most comfortable and easy going dealership I've ever purchaced from. The staff is very knowledgeable and easy to work with. You feel like you're part of thier family. More

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Wonderful It was a pleasure to work with Matt. He was extremely competent and respectful. Throughout the process, he made the experience easy and seamless. Matt It was a pleasure to work with Matt. He was extremely competent and respectful. Throughout the process, he made the experience easy and seamless. Matt is a very nice person and so ways the experience. More

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Smooth, easy, very helpful Working with Matt was a pleasure. He gave me space to make decisions while keeping the process moving. Did not feel pressured. Matt literally went Working with Matt was a pleasure. He gave me space to make decisions while keeping the process moving. Did not feel pressured. Matt literally went "the extra mile" by helping me return my rental. All the people there were very friendly. An all around positive experience. More

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Long Subaru review Purchased a 2018 Forester. Matt was well versed in the car and its capacities and more importantly a low pressure sales guy. Answered all my questio Purchased a 2018 Forester. Matt was well versed in the car and its capacities and more importantly a low pressure sales guy. Answered all my questions honestly. Car was prepped and ready to go on schedule. Before driving away Matt reviewed all of the systems with me and also hooked up my phone to the in car system. Overall a good experience with the dealership and specifically with the sales consultant Matt Orn More

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Excellent experience Buying my car was fast and easy, told them my budget and they worked with me at finding a car that fit my budget and needs. Highly recommend. Buying my car was fast and easy, told them my budget and they worked with me at finding a car that fit my budget and needs. Highly recommend. More

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Great experience, very knowledgeable salaes staff This was not only my first Subaru purchase, but also my first time shopping at Long Subaru. I initially met by Lisa, who was very knowledgeable, a This was not only my first Subaru purchase, but also my first time shopping at Long Subaru. I initially met by Lisa, who was very knowledgeable, a total professional. I asked for Matt, but found that he was scheduled to be in later in the day. Even with knowing I was there to see Matt, Lisa didn't skip a beat, answering my initial questions, demonstrating a CrossTrek and taking me for a test drive. Upon our return to the dealership, Lisa advised me when my wife and I could return and meet with Matt. The following day, we returned and our experience with Matt was great. Matt possesses great product knowledge and these experiences made us choose to purchase our Subaru. I would be remiss if I didn't acknowledge our good experience with Ray O'Brien as well. More

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Absolutely the best car buying experience I have ever had ! Matt was a true professional low key and so knowledgeable about his products .It was the best car buying experience I HAVE EVER HAD!!! Customer for li Matt was a true professional low key and so knowledgeable about his products .It was the best car buying experience I HAVE EVER HAD!!! Customer for life ! More

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Trade-in and purchase This is my 2nd Subaru, and I've had great experiences with both purchases. I worked with Matt Orn this time around, who was very professional and frie This is my 2nd Subaru, and I've had great experiences with both purchases. I worked with Matt Orn this time around, who was very professional and friendly. The trade-in and purchase went smoothly, and it was not stressful at all. More

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The best way to buy a car Walking into the dealership, we gave the name of the sales representative we wanted to speak with (my son had purchased here from Matt). The man who g Walking into the dealership, we gave the name of the sales representative we wanted to speak with (my son had purchased here from Matt). The man who greeted us went to find Matt, and took us to the lounge to wait (very nice lounge in the service department- I will be able to use their open wi-fi to work while getting service there-- but if it's a long service, they give you a loaner vehicle so you're not trapped there!). Matt, our sales agent, asked questions, listened to what I wanted and helped narrow down my choices. He brought up examples of the cars for me to look over. He was open about pricing, never once inquiring if we were trading until we had made the decision to buy and he had already told us the price we would pay for the purchase of the new car.. The finance manager, Ray, was very detailed in his rationales for what would be worth our extra money (and what wouldn't) instead of just selling us all the bells and whistles. He asked what kind of driving I do, and figured out the potential mileage so he could answer our questions with the best personalized answers for an informed decision that was best for us. We've been to other dealerships, where the sales people try to undercut each other, and even talk disparagingly about other dealerships (that sell the same cars!). One of the last dealers we went to wouldn't even give us a "ball park" price for the vehicles we were interested in until we brought in our trade-- I mean excuse me, but what does my car have to do with the price of your car, unless some creative numbers come into play? Long Subaru was honest, no pressure and pleasant to deal with. You really feel like part of a family when you go there. If you're planning on a Subaru, it is well worth your time to investigate Long, and interact with the professional and pleasant sales team they have there. More

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Very comfortable, personable, and helpful. Everyone at the dealership so far has been more than friendly and accomodating. My husband and I would definetely go back and ask for Matt Orn. Everyone at the dealership so far has been more than friendly and accomodating. My husband and I would definetely go back and ask for Matt Orn. Never once did we feel rushed or that he wanted to get to another customer etc. We were not sure exactly what kind of car we were going to look at so therefore had been to many dealerships. Matt Orn was the ONLY person, and only dealership that could amswer our questions and gave us a complete tour of the vehicle inside and out prior to test driving the car. Superb experience! More

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