Great Atmosphere clean store lots to choose from
wonderful experience The GM is amazing loyal customer to the GM for over 15 years
wonderful experience The GM is amazing loyal customer to the GM for over 15 years
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by DJRYA43
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Reid
Apr 15, 2026 -
Volkswagen of Salem responded
It’s great to know you enjoyed the clean, inviting atmosphere and our wide selection. We’re pleased your service visit on your Volkswagen Taos was so positive. Your 15 years of loyalty mean a lot and we look forward to assisting you again.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
The were very nice to work with.
This is the second vehicle I have purchased from this dealership.
This is the second vehicle I have purchased from this dealership.
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by SHERIHAYES1
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Reid
Mar 25, 2026 -
Volkswagen of Salem responded
Thank you for choosing us again for your second purchase. We’re glad our team was welcoming and helpful during your experience. We look forward to assisting you in the future.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Salesman was great financial managernot so great.
Took way long to get the car 3 hours.
Took way long to get the car 3 hours.
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by MRROADKILL
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Reid
Mar 23, 2026 -
Volkswagen of Salem responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Mar 23, 2026 -
Volkswagen of Salem responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
He was very cheery and really great to work with he gave
us all the information we need and would love to work again with him for our car needs
us all the information we need and would love to work again with him for our car needs
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by RICHELLE.VPG
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Reid
Mar 04, 2026 -
Volkswagen of Salem responded
Matthew’s upbeat approach and clear explanations helped ensure you felt informed throughout your GMC Terrain service. Thank you for taking the time to share your experience. We look forward to assisting with your future car needs.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
They lied to me , probably relying on my age and
disability to not question what the salesman said. I have particular safety features that I needed , that were promised , and were not on the car the
disability to not question what the salesman said. I have particular safety features that I needed , that were promised , and were not on the car they sold me. 2 Days Later after trying to find these features, i called them back asking to return the car and get my old car back. I was told all sales are final and if I felt there was a senior abuse problem I would be talking to their attorney. I waited 2 weeks and have now had to trade the car they sold me at a significant loss.
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by KATBUG01
Verified Customer
Verified Customer
Other Employees Tagged:
Azeal salesman
Mar 01, 2026 -
Volkswagen of Salem responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
Feb 27, 2026 -
KATBUG01 responded
I would like to discuss this in greater detail. My contact information has been sent. I look forward to hearing from you soon.
Mar 01, 2026 -
Volkswagen of Salem responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
Mar 01, 2026 -
KATBUG01 responded
This is the third time I have provided my contact information in response to your request regarding my review of the Salem Volkswagen dealership.
You can reach me at:
Email: katbug01@gmail.com
Phone: 541 520 0737
I would appreciate hearing from you at your earliest convenience.
Regards,
Katie Hairgrove
Dema, Jeremy and the whole team at Volkswagen of Salem
were excellent to work with. They were professional, transparent, and made the entire process smooth and stress-free. No pressure, no surprises — j
were excellent to work with. They were professional, transparent, and made the entire process smooth and stress-free. No pressure, no surprises — just great communication and excellent customer service from start to finish.
Highly recommend if you’re looking for an easy and enjoyable car-buying experience.
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by AROBERTS11
Verified Customer
Verified Customer
Feb 21, 2026 -
Volkswagen of Salem responded
Thanks for sharing your experience and for recommending us. We’re delighted our team provided a transparent, professional process that felt smooth and stress-free without any surprises. Please reach out if we can assist again down the road.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
All the staff was very courteous and helpful.
Tony explained everything and was very encouraging and helped me through my first time buying a car at a dealership. Thanks
Tony explained everything and was very encouraging and helped me through my first time buying a car at a dealership. Thanks
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by TERRIELOWE81911
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Reid
Jan 29, 2026 -
Volkswagen of Salem responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Came in to have my oil light thing looked at had just
purchased the vehicle light shouldn't have came on but they rectified the issue and good to go
purchased the vehicle light shouldn't have came on but they rectified the issue and good to go
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by WHODOPJOE420M
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Reid
Jan 25, 2026 -
Volkswagen of Salem responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Salem to be a positive one. Please don't hesitate to reach out if you need anything else.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
It was pleasant I had a great experience at the
Volkswagen dealership. The staff was friendly, knowledgeable, and never pushy—they took the time to answer all my questions and make the process easy
Volkswagen dealership. The staff was friendly, knowledgeable, and never pushy—they took the time to answer all my questions and make the process easy. From start to finish, everything felt smooth, professional, and genuinely customer-focused.
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by CHEWCHONWS
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Reid
Jan 17, 2026 -
Volkswagen of Salem responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem!
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Professional, good communication and care about customers
satisfaction , I had a positive experience buying from them and they provided excellent after sale service
satisfaction , I had a positive experience buying from them and they provided excellent after sale service
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by SALAMEH.S.OBEIDAT
Verified Customer
Verified Customer
Jan 09, 2026 -
Volkswagen of Salem responded
Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
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