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Matthew Reid
Matthew Reid at Volkswagen of Salem

Matthew Reid | Page 2

Merchandising Manager

Volkswagen of Salem

3335 Del Webb Ave NE
Salem, OR 97301

4.2
27 Reviews
4.2

27 Reviews

Write a Review

27 Reviews of Matthew Reid

February 14, 2024

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Employee Rating

Stayed late to get the deal done. Wish the deal was better. But overall folks involved were nice and patient. More

by SUBWAY.UP.0R
Recommend Dealer
Yes

Other Employees Tagged: Matthew Reid

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Feb 14, 2024

Volkswagen of Salem responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 10, 2024

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He listen to what I wanted He made the deal fast and did not try to sell me something else More

by DINALEE79
Recommend Dealer
Yes

Other Employees Tagged: Matthew Reid

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Feb 11, 2024

Volkswagen of Salem responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Salem, we look forward to having you as a valued customer for many years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

January 17, 2024

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Listened to my needs and worked well with me on them Didn't try to change my mind and was straightforward More

by MARIAHINOJOS
Recommend Dealer
Yes

Other Employees Tagged: Matthew Reid

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Jan 17, 2024

Volkswagen of Salem responded

Maria, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Gregory Bell Service Manager gbell@lithia.com

January 15, 2024

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They were helpful , explained everything, good attention to detail. It took a very long time. They never got back to us about the charging cable for our vehicle, which was disappointing. More

by XEAGAR
Recommend Dealer
Yes

Other Employees Tagged: Matthew Reid

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Jan 15, 2024

Volkswagen of Salem responded

Thank you for taking the time to share your feedback with us. Matthew and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 29, 2023

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Straight to the point. Process could have been faster. We sat at a desk waiting for 2.5hours More

by DRMOTT1231
Recommend Dealer
Yes

Other Employees Tagged: Matthew Reid

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Dec 30, 2023

Volkswagen of Salem responded

We're sorry that you didn't have a 5-star visit and apologize for the delay. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 18, 2023

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Tayler was great. Everyone was friendly. I do believe I was lied to or mislead twice during the process. More

by RUSH_JASON
Recommend Dealer
No

Other Employees Tagged: Matthew Reid

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Dec 22, 2023

Volkswagen of Salem responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Jason, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 08, 2023

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Went well. Only hiccup was the computer going down in the middle of signing papers, but love the car and got the deal I wanted More

by STEPHANPRICE
Recommend Dealer
Yes

Other Employees Tagged: Matthew Reid

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Dec 10, 2023

Volkswagen of Salem responded

Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad we were able to help, Stephan, and we hope to see you again! Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 08, 2023

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Employee Rating

I had an issue with something and he went above and beyond to help me solve it as well as his teamates. Showed excellent customer service and high level of care. Thank you everyone at VW. More

by NATASHAEMERY.OREGONSTATE
Recommend Dealer
Yes

Other Employees Tagged: Matthew Reid

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Dec 10, 2023

Volkswagen of Salem responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 23, 2023

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Employee Rating

Several thing wrong. Drivers sun shade doesn't fold up completely. Rear hatch will not open with dash button. Probably more little things yet to be determined. More

by OREGONMAIL
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell, Daniel Gonzales, Joshua Hunsaker

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Nov 24, 2023

Volkswagen of Salem responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 07, 2023

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Employee Rating

They bent over backwards to help me get the deal I needed. They were kind, helpful, and patient with my needs! More

by LJPETE1956
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell , Samuel Pearcey

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Nov 08, 2023

Volkswagen of Salem responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com

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