Max Elentukh | Page 5

Thank you for the excellent service Sean Dotts. I am very happy with my purchase. I am very happy with my purchase. More

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From the moment I set foot on the Herb Chambers lot, I received excellent customer service. Dezarae was wonderful to work with and I would buy my next car from her. The rest of the staff was courteous a received excellent customer service. Dezarae was wonderful to work with and I would buy my next car from her. The rest of the staff was courteous and polite. The service waiting area is clean, large, well stocked with free snacks, water and hot beverages, TV and wifi. I would definitely recommend Herb Chambers of Westborough. More

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They charged me a fortune and it didn't solve my problem try to guess the problem. try to guess the problem. More

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Sami was a pleasure to work with! He put no pressure on us to make a purchase and made the whole process enjoyable! He put no pressure on us to make a purchase and made the whole process enjoyable! More

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Hi Wanted to express my disappointment in how I was treated at your dealership over the weekend. I made contact with Ali to come and see the 2021 Acura RDX that you have advertised on your website and treated at your dealership over the weekend. I made contact with Ali to come and see the 2021 Acura RDX that you have advertised on your website and carsgurus. I have two jobs and it was easier for me to get out that way when I was working at my part time job at NWH , verses my job in town. Made an appointment for this last Saturday at 4:45pm. Worked with Sami who went over the vehicle and was helpful. I took the vehicle for a test drive and was pleased with the vehicle as I gave been searching for months. Drive all the way to the dealership after an 8 hour shift to look at a vehicle. although they were generally nice people, I do not particularly care for how the matter ended. Basically as we all know at the end of the month dealerships are trying to meet their quota (which is their problem not the customers). There seems to be a huge emphasis on having me make a decision the other night as the following day was the 31st. I was happy with the price but wanted to take the night to let it marinate and told them I would be in touch. Went to work Sunday morning and emailed them around 7am expressing my interest in purchasing the vehicle. Was told that I had to come in today to finalized everything; which I could not do as I was at work until 3:30pm (and what bank is open on sundays.). I was told they couldn’t hold the vehicle and that if It was still available on Monday they would let me know. I responded to the email and asked if I could make a deposit to hold the vehicle? I was told by the manager that they do not take deposits on used vehicles. He then calls me and says the same thing. We’re the frustration come in is why wasn’t I told that Saturday evening when I was there? His response was that we didn’t make it that far because I wanted to thinking about it. Since he was so pressed to make a sale, as the 31st was the next day that as a manager he would have payed everything out on the table. I think that is xx as they let me walk out of there after I told them I wanted to sleep on it and I would get back to them. Clearly his only concern was about making the end of the month quota. He then proceeded to tell me that I could have written a personal check or financed. First of all who carries their checkbook with them these days - and I wouldn’t use a personal check for a $40,000.00+ purchase. Secondly, I had no intentions on financing through the dealership. Thirdly, I had the money in place through my bank but as i stated earlier what bank is open on Sunday? Annoyed that I worked an 8 hour shift, drove 53 minutes to the dealership, to fall in love with the vehicle to have imperative information withheld from me only because I didn’t sign right then and there on Saturday. He could have held the car he really wanted to and he clearly didn’t and was just being insensitive and unprofessional . Then while at work on Sunday at 2pm received an email that the vehicle was sold. I had been looking for months for this vehicle, within this price range and with the low , mileage and I feel like i got played. What did he think that I was walking in there Saturday with a blank check? How was I supposed to obtain the funds which ARE available for the purchase on a Sunday, when the banks are closed an I work until 3:30pm.. If it was about paperwork, I was at work and the paperwork could have been faxed to me to start the process - but all that was on his mind was money and the 31st. Very disappointed in how this was handled and I am starting to feel like it was intentional. More

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Ali and the team of Sami and the Manager of the dealership were all exceptional. Great customer service and a warm and friendly atmosphere from the time you are greeted at the entrance and front de dealership were all exceptional. Great customer service and a warm and friendly atmosphere from the time you are greeted at the entrance and front desk person. More

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