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Melissa Cates
Melissa Cates at Shottenkirk Ford Granbury
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Melissa Cates | Page 15

Service Advisor

Shottenkirk Ford Granbury

4950 East Highway 377
Granbury, TX 76049

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4.9
175 Reviews
4.9

175 Reviews

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175 Reviews of Melissa Cates

September 10, 2023

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Employee Rating

Melissa took personal interest in getting our truck fixed and back to us. She kept us informed of the progress of parts and time to do the repairs. More

by EDIESHACK54
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Workmanship
Service Time
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Recommend Dealer
Yes
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Sep 11, 2023

Shottenkirk Ford Granbury responded

EDIESHACK54, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 08, 2023

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Employee Rating

Good service, shuttle was good, detail was great! Oil change and tire rotation was done. More

by dgmcclendon48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wendell Gray , Randy Barbee, Makaylynn Davis, Ryan Hudson

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Sep 11, 2023

Shottenkirk Ford Granbury responded

dgmcclendon48, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 05, 2023

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Employee Rating

Car sat for 3 months due to the part needed was being upgraded and new part wasn’t ready. Squirrels or rats started eating wires under hood while car sat for 3 months. Not very happy with the above but More

by Chaberman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Hudson

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Sep 06, 2023

Shottenkirk Ford Granbury responded

Chaberman, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Granbury

September 04, 2023

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Very Courteous- informative and kep me updated on my oil change and recall time frame More

by THOOVER227
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Workmanship
Service Time
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Recommend Dealer
Yes
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Sep 06, 2023

Shottenkirk Ford Granbury responded

THOOVER227, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 01, 2023

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Employee Rating

We had our car two days before it was in service. Even though I am pretty upset about that, Melissa took great care of us. She has bent over backwards for us. More

by Msmallwood
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Brockman

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Sep 06, 2023

Shottenkirk Ford Granbury responded

Msmallwood, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 01, 2023

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Employee Rating

Treated me like a superstar! Took care of me and my truck, gave me a ride home and a ride back to the dealership. Outstanding! More

by WELDON_GAGE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Sep 06, 2023

Shottenkirk Ford Granbury responded

WELDON_GAGE, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

August 25, 2023

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Employee Rating

Always nice, courteous and helpful. The wait time is at a minimum.Great service always More

by SAMRESTIVO52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 27, 2023

Shottenkirk Ford Granbury responded

SAMRESTIVO52, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

August 23, 2023

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Employee Rating

Worst service experience I’ve ever had! !! The level of incompetence within this dealership is astounding. They actually created more problems than they fixed. Never seen anything like it. More

by RUSS.GOLDMAN
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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August 22, 2023

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Employee Rating

Shottenkirk Ford worked with me to repair a paint defect. Melissa in service was very helpful. More

by doochu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Green

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Aug 22, 2023

Shottenkirk Ford Granbury responded

doochu, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

August 20, 2023

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Employee Rating

Fast,efficient, effective and friendly. I would recommend them in a heartbeat. Makes me glad that I drive a Ford! More

by DRJONATHANWILSON18
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Aug 21, 2023

Shottenkirk Ford Granbury responded

DRJONATHANWILSON18, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

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