Melissa Wilson | Page 11

Excellent service Overall one of the best experience I've had at a dealership. Anthony and Melissa were amazing very helpful. I highly recommend this dealer I am an out Overall one of the best experience I've had at a dealership. Anthony and Melissa were amazing very helpful. I highly recommend this dealer I am an out-of-state customer and I would definitely go back these people were both amazing.. More

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Helpful Resolution by Melissa Koerber We finalized a new car purchas in March that included a trade in. The trade in finance company had not posted the proceeds of our purchase/trade in a We finalized a new car purchas in March that included a trade in. The trade in finance company had not posted the proceeds of our purchase/trade in almost a month. Melissa helped to communicate, took ownership of my problem, research, and obtained funding evidence. Next she helped to contact the finance company to ensure proper allocation to my account and followed up that she took care of it. Great follow through, resolution, and personal attention to value the client experience! Thanks Melissa More

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Melissa is very fair and helpful. I had a little problem with at used car I purchased at Honda of Kenosha and she helped me out without any hassle. She she was very fair and took care I had a little problem with at used car I purchased at Honda of Kenosha and she helped me out without any hassle. She she was very fair and took care if it pretty quickly. She definitely made me a satisfied customer. More

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Great experience, service is outstanding My wife purchased a Pilot from HOK and from beginning to end, their sales staff was respectful, professional, and fantastic to deal with. We've have My wife purchased a Pilot from HOK and from beginning to end, their sales staff was respectful, professional, and fantastic to deal with. We've have some minor issue with our used car post purchase, and Melissa, Manager of Customer Relations, was extremely helpful in arranging a loaner to accomodate us, and notifying fellow staff members at the dealership; hopefully resolving our issue. Melissa responded to our message almost instantly, even during her off business hours, and had everything arranged and followed up with us the next morning. That type of service is hard to come by. Thank you Melissa More

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Service department Just wanted to let you all know how impressed I was with my first auto butler appointment. They detailed my car inside and out and and it smells and Just wanted to let you all know how impressed I was with my first auto butler appointment. They detailed my car inside and out and and it smells and looks brand new. Wow just wow.. great experience overall from the moment I dropped off to the moment I picked my Honda hrv up.. thank you again.. Kathy More

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Trade in/New Car Purchase I was recently in a car accident and I contacted Melissa at Honda of Kenosha for assistance with what amount of diminished value I could expect on my I was recently in a car accident and I contacted Melissa at Honda of Kenosha for assistance with what amount of diminished value I could expect on my Pilot that was being repaired. She obtained the information I was looking for from a used car manager at the dealership. When I made the decision to trade in my current vehicle and purchase a new Pilot, she set up an appointment for me to come in and speak with Anthony Lee. Melissa is an extremely helpful resource at Honda of Kenosha. I really enjoyed working with Anthony Lee during the process of my trade in/new car purchase. He was very informative, never pressuring and truly listened to my unique situation. I feel like he orchestrated the best deal possible for me. I left feeling satisfied with my purchase and feeling like Honda of Kenosha really wanted my business. More

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Very Helpful I worked with both Anthony Lee and Jesus Marti. After deciding initial purchase was just not right for me they worked together to find me something t I worked with both Anthony Lee and Jesus Marti. After deciding initial purchase was just not right for me they worked together to find me something that would work for me and between the two of them I ended up with a car I truly love. More

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Two words come to mind when thinking about Honda of Kenosha: Unethical and unprofessional. After visiting numerous dealerships in my search for the perfect car, I left this dealership in absolute di Kenosha: Unethical and unprofessional. After visiting numerous dealerships in my search for the perfect car, I left this dealership in absolute disbelief at how poorly my car buying experience was managed. Firstly, I was very disappointed in my interactions with management. The tone of the manager I was working with was very condescending, and this manager even gave me a sob story about how difficult it would be to sell my trade in because Camrys were so commonplace in the market, therefore he could not work with me on the amount that would be given for my trade in. I found out later it was sold the very next day. Additionally, it took two full days to finish up the purchase of my Honda. Every other dealership I visited was prepared to let me drive my selection off the lot immediately after signing a pricing agreement. This dealership kept stalling me; somehow they couldn't figure out how to see the lien on the Camry I traded in. No other dealership I visited (including other Honda dealerships) had any such problem. The next day, I had to sit at the dealership for 4 hours because they only had one person handling all of the financing for the entire dealership. The excuse I was given was that customers are processed in the order in which they are received. Unless the people who were processed before me made their purchases on previous days, I find that reasoning incredibly difficult to believe. Perhaps the worst part of my experience was watching how management treated Kevin, the consultant who worked so hard to get me into my new Honda. I watched as the manager, Matt, called him "boy" in front of my face multiple times, ordering him around as if reprimanding a child. This is no way to treat another human being. I was offended and even embarrassed that a manager behaved so immaturely in front of a customer. My experience at the dealership those two days was absolutely unacceptable. In terms of the vehicle itself, I was very disappointed in the appearance of the vehicle. There were multiple scratches on the side of the vehicle that should have been detailed out before that car ever made it off the lot. Additionally, there was a chip and dent in the rear bumper that looked downright ugly. I know this is a used vehicle I purchased, but Honda of Kenosha could have tried much harder to make the car look presentable. Worst of all, I had to drive all the way up to Kenosha from my work in Illinois on a Friday afternoon to get the vehicle serviced. The coolant reservoir was bone dry after only three weeks of owning this vehicle. It turns out that the radiator was not properly filled before the car was handed over to me. I cannot believe that Honda of Kenosha let me drive off the lot in a car that was improperly serviced. I am even more upset that I had to take time out of my day to fix a mistake that never should have occurred, though I am extremely thankful to the service department for addressing this issue so quickly and thoroughly. Before writing this review, I emailed the management of Honda of Kenosha outlining these issues and never received a response from anyone in management. I worked with Sarah to attempt to get Matt and other managers to sit down with me and discuss what happened, but nobody ever contacted me. I attempted to have Matt contact me multiple times to work out the situation, but he never even tried to reach out to me. I am very disappointed that Honda of Kenosha isn't as committed to providing the kind of quality customer service they claim to provide. My advice to any prospective car buyer: Go to Honda of Kenosha if you absolutely must and then only at your own risk; definitely don't make this dealership your first stop. More

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