Mercy Castillo

If I can leave this company a -5 stars I would. Where should I start? Make sure before arriving at the dealership the vehicle is on the lot. These people are running some sort of scam. I worked wit Where should I start? Make sure before arriving at the dealership the vehicle is on the lot. These people are running some sort of scam. I worked with a sales rep named Yemen he is short, bald, fat and greedy. I also worked with this African American guy in finance with these big bug eyes 👀 . Almost felt like I was playing poker with him for the deal to go through. I have had many issues with calling and texting my sales rep repeatedly and the company for months with no clear direction. They did not care when I needed to get the car looked at either. This company recorded me without my consent when I finish the sale of the vehicle, like I won the lottery. I told this guy at the front desk to delete it. I don’t want my video out there. My sales rep Yemen recorded me to post on his Instagram after I told him repeatedly do not do that he said he would delete it But I doubt he did. It’s like he was thirsty for followers 🤦‍♂️ He even told me the car I got came with the highest trim sound system. I had to tell him no it didn’t, because I could tell instantly that it did not have it. Do your homework, bro on a vehicle you’re trying to sell. It didn’t matter though, since I always upgrade to aftermarket. Get this after the car was ready for me to drive home, Yemen told me to pay a tip to the guy who washed the car. I told him I have no cash so Yemen said I can cash app him like are you crazy? I just spent thousands of dollars and you want more?! Don’t get me started on one of the sales managers. One in particular, his name was George or Jorge not sure of spelling. I thought he would be a good resource however, his only response to me was, I don’t know why you waited so long. I’m like excuse me, sir xxx. Let’s just say I wanted to call him a word that sounds like HUNT but starts with the letter C. I tried my hardest to be patient and do my due diligence, but clearly you can tell by my review I’m unsatisfied and no results were delivered. Now watch their be some xx customer service response to this like they actually care. “ Oh we’re so sorry Blah blah blah blah blah blah” If you’re that, sorry refund me for the time that I wasted working with you creeps. As a man, I truly respect the women that work here. They were the only ones that were helping me, and they also were frustrated with the incompetence of the men. Don’t even bother trying to speak to the owner I was told he is an a hole. AND I hope he sees this too. Good work, Brooklyn Volkswagen YOU made a very unsatisfied customer. More

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Shoutout to Chloe and Mercy for really helping me out get my new infinity q50. Both very attentive, patient and made things happen for me. my new infinity q50. Both very attentive, patient and made things happen for me. More

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Don't ever come here, will give you the runaround, posting false prices on their website. Chased them for a week, only to have "no cars available", a waste of time. All of the workers should be ashame posting false prices on their website. Chased them for a week, only to have "no cars available", a waste of time. All of the workers should be ashamed of the toxicity of this "official" dealership. More

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Everyone that I have dealt with in service had always been great friendly and professional been great friendly and professional More

by rkrios031 Verified Customer Verified Customer

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Unprofessional, inconsiderate, Nasty, and does not put customer first. They want to leave my car in the street with the key in the ignition. When I protest they get verbally abusive. I would not recommend customer first. They want to leave my car in the street with the key in the ignition. When I protest they get verbally abusive. I would not recommend this dealership to anyone. Overall unsatisfactory service. I service my car and a few hours later the tire was punctured. More

by elaine12sc.sc Verified Customer Verified Customer

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Hacen un excelente trabajo muy amables te explican bien todo lo que hacen con tu vehículo todo lo que hacen con tu vehículo More

by AURELIAB587 Verified Customer Verified Customer

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Me gusta como tratan a las personas en la compañía amablemente te explican lo que tiene tu carro oh que es lo necesita amablemente te explican lo que tiene tu carro oh que es lo necesita More

by AURELIAB587 Verified Customer Verified Customer

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I bought my “certified pre owned” vehicle from Brooklyn Volkswagen a little over a month going on two months ago…. And I’m starting to regret it first when purchasing the car I had an exact price that I wa Volkswagen a little over a month going on two months ago…. And I’m starting to regret it first when purchasing the car I had an exact price that I was supposed to purchase the vehicle for from true car and the dealership added an extra charge for a “lo Jack” anti theft system saying that all cars have it installed so there was no way around it come to find out when I got the car it wasn’t even installed so that was extra money that I shouldn’t have even spent but even after it was finally installed it stopped working properly after about a month. Now the weather has been getting hot and from the first time I noticed that the a.c wasn’t working properly I scheduled service on my vehicle brought it in to get checked they had me wait from 7:30 in the morning until about 2:00 in the afternoon made me miss hours from my day job after I was the first car in to tell me that they did not have a machine to check see if my air conditioner is ok so I would have to reschedule. I rescheduled service two weeks later come in and still the machine is either not there or not working so I have to reschedule again. I do not understand why schedule me an appointment if you don’t have what you need to do the job. The only reason why i keep bringing my car back to Brooklyn Volkswagen is because I bought it from there and I feel like I keep getting the run around and their making me run up miles on my car so whatever service I need won’t be covered under their warranty. I’m just going to take this as a lesson learned and try to get my vehicle serviced elsewhere since the dealer I bought it from can’t seem to help and just take a lost on the “lo Jack” anti theft system that I got swindled into buying and doesn’t even work properly More

by Angelo.williams01992 Verified Customer Verified Customer

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Excellent nice client tell clean place nice dealership love Michael love jose the mechanics are nice love Michael love jose the mechanics are nice More

by MURIELLEP1979 Verified Customer Verified Customer

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My experience at the dealership was very pleasant and smooth, they were very knowledgeable , friendly, helpful and they understood my needs. Big thanks to Mercy for the patience, for the time with me an smooth, they were very knowledgeable , friendly, helpful and they understood my needs. Big thanks to Mercy for the patience, for the time with me and the kids And marking sure we were comfortable. She is the right person to buy a car from. You won’t regret, definitely coming back for my husband Porsche next time. More

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