19 Reviews
Write a ReviewDealership Experience
4 yrs, 4 mos
Industry Experience
5 yrs, 6 mos
Specialties & Trainings
Volkswagen Master Certified 2022/2023
Customer Focused
Volkswagen Certified
View more specialties & trainingsLanguages Spoken
English
Employee Video
19 Reviews of Steven Kirton
March 02, 2024
If I can leave this company a -5 stars I would. Where should I start? Make sure before arriving at the dealership the vehicle is on the lot. These people are running some sort of scam. I worked wit Where should I start? Make sure before arriving at the dealership the vehicle is on the lot. These people are running some sort of scam. I worked with a sales rep named Yemen he is short, bald, fat and greedy. I also worked with this African American guy in finance with these big bug eyes 👀 . Almost felt like I was playing poker with him for the deal to go through. I have had many issues with calling and texting my sales rep repeatedly and the company for months with no clear direction. They did not care when I needed to get the car looked at either. This company recorded me without my consent when I finish the sale of the vehicle, like I won the lottery. I told this guy at the front desk to delete it. I don’t want my video out there. My sales rep Yemen recorded me to post on his Instagram after I told him repeatedly do not do that he said he would delete it But I doubt he did. It’s like he was thirsty for followers 🤦♂️ He even told me the car I got came with the highest trim sound system. I had to tell him no it didn’t, because I could tell instantly that it did not have it. Do your homework, bro on a vehicle you’re trying to sell. It didn’t matter though, since I always upgrade to aftermarket. Get this after the car was ready for me to drive home, Yemen told me to pay a tip to the guy who washed the car. I told him I have no cash so Yemen said I can cash app him like are you crazy? I just spent thousands of dollars and you want more?! Don’t get me started on one of the sales managers. One in particular, his name was George or Jorge not sure of spelling. I thought he would be a good resource however, his only response to me was, I don’t know why you waited so long. I’m like excuse me, sir xxx. Let’s just say I wanted to call him a word that sounds like HUNT but starts with the letter C. I tried my hardest to be patient and do my due diligence, but clearly you can tell by my review I’m unsatisfied and no results were delivered. Now watch their be some xx customer service response to this like they actually care. “ Oh we’re so sorry Blah blah blah blah blah blah” If you’re that, sorry refund me for the time that I wasted working with you creeps. As a man, I truly respect the women that work here. They were the only ones that were helping me, and they also were frustrated with the incompetence of the men. Don’t even bother trying to speak to the owner I was told he is an a hole. AND I hope he sees this too. Good work, Brooklyn Volkswagen YOU made a very unsatisfied customer. More
Other Employees Tagged: Chris Neon, Mercy Castillo, Dewan Arefin, Ramon Calderon, Ozzy Maposa, Lou Gashi, Evelyn Corona, Mamdoh Khalil , Chloe Chery, Yemen
February 10, 2024
No respect for the buyer! I lost a lot of time! I recommend contacting another car dealer! I lost a lot of time! I recommend contacting another car dealer! More
Other Employees Tagged: Dewan Arefin
November 21, 2023
Don't ever come here, will give you the runaround, posting false prices on their website. Chased them for a week, only to have "no cars available", a waste of time. All of the workers should be ashame posting false prices on their website. Chased them for a week, only to have "no cars available", a waste of time. All of the workers should be ashamed of the toxicity of this "official" dealership. More
Other Employees Tagged: Chris Neon, Mercy Castillo, Dewan Arefin, Ramon Calderon, Ozzy Maposa, Lou Gashi, Evelyn Corona , Chloe Chery
September 05, 2023
Bad bad dealership. Stay away. They will tell you there is a dealer port fee of $4,000. I have the conversation recorded if they deny it with VW Headquarters. The wort o Stay away. They will tell you there is a dealer port fee of $4,000. I have the conversation recorded if they deny it with VW Headquarters. The wort of the worst I have ever dealt with . More
Other Employees Tagged: Ramon Calderon, Evelyn Corona
August 16, 2023
My experience at Brooklyn Volkswagen was excellent! Steve Kirton was wonderful! He answered all my questions and he was patient and pleasant! Steve Kirton was wonderful! He answered all my questions and he was patient and pleasant! More
Other Employees Tagged: Mamdoh Khalil
August 16, 2023
Can’t say enough about our salesman Steve. He and the staff at Brooklyn VW made the process easy and comfortable and we are very happy with our purchase. Highly recommend. He and the staff at Brooklyn VW made the process easy and comfortable and we are very happy with our purchase. Highly recommend. More
Other Employees Tagged: Mamdoh Khalil
August 03, 2023
Unprofessional, inconsiderate, Nasty, and does not put customer first. They want to leave my car in the street with the key in the ignition. When I protest they get verbally abusive. I would not recommend customer first. They want to leave my car in the street with the key in the ignition. When I protest they get verbally abusive. I would not recommend this dealership to anyone. Overall unsatisfactory service. I service my car and a few hours later the tire was punctured. More
Other Employees Tagged: Chris Neon, Mercy Castillo, Dewan Arefin, Ramon Calderon, Ozzy Maposa, Lou Gashi, Evelyn Corona, Mamdoh Khalil , Chloe Chery
June 29, 2023
I had to go there 3 days in a row to get my car fixed More
Other Employees Tagged: Dewan Arefin , Chad
May 08, 2023
Excellent nice client tell clean place nice dealership love Michael love jose the mechanics are nice love Michael love jose the mechanics are nice More
Other Employees Tagged: Chris Neon, Mercy Castillo, Dewan Arefin, Ramon Calderon, Ozzy Maposa, Lou Gashi, Evelyn Corona , Chloe Chery, Diandra Rodriguez, Michael