Metro Honda | Page 3

Friendly, nice people, great service, good deal, amazing sales person, variety of cars and good experience sales person, variety of cars and good experience More

by PERALTA3232RUTILENIA Verified Customer Verified Customer

Helpful 0

Report | Print

I recently visited the my metrohonda dealer for a recall service on my car, and I must commend them for efficiently addressing the recall. The technical aspect of the service was top-notch, and I left feeli service on my car, and I must commend them for efficiently addressing the recall. The technical aspect of the service was top-notch, and I left feeling assured about my vehicle's safety. However, there's room for improvement in the customer experience. At times, I felt ignored by some service personnel while others assisted different customers. Enhancing customer interaction would contribute to an even more positive overall experience. Overall, I appreciate their commitment to resolving recalls promptly, and I hope they can refine the customer experience for a well-rounded service. More

by M.MAZROUA97 Verified Customer Verified Customer

Helpful 0

Report | Print

I enjoyed doing business here at Metro Honda with Fernando. There was an issue where I was not given a second key, but he was quickly able to get that resolved. The deal went past closing hours, bu Fernando. There was an issue where I was not given a second key, but he was quickly able to get that resolved. The deal went past closing hours, but the finance department did not rush and explained everything. I love the car and feel I got a good deal on it! I would recommend them! More

by PARAM.MISTRY Verified Customer Verified Customer

Helpful 0

Report | Print

Amazing service provided by David. I highly recommend him for any assistance needed purchasing or leasing a car. I highly recommend him for any assistance needed purchasing or leasing a car. More

Helpful 0

Report | Print

I contacted the dealership via a web request on a car I saw on one of the major used car websites. The dealership reached out via text and when I told them I was interested in finding the out the door pri saw on one of the major used car websites. The dealership reached out via text and when I told them I was interested in finding the out the door price, I was told they don’t discuss numbers of over the phone and I would have to come into the dealership. I promptly told her that I don’t live in the same state and that wouldn’t be possible. I was interested in, purchasing the vehicle and having it shipped. Brittany, the receptionist told me I would not be able to speak to anybody “ that they don’t discuss numbers over the phone” (she was not very service oriented at all, I mean, if you’re not going to sell a car over the Internet, then don’t advertise them on the Internet) even after trying to call for over five times to speak to a sales person. Finally, after about the seventh attempt, somebody different answered the phone and I asked to speak to a manager. Jason Brown, one of the managers there helped me and gave me some figures and I asked him to send me the buy sheet. Unfortunately, Jason left out several critical fees so when the buy sheet was sent, it was for more than what we had discussed, so I decided to keep looking. A day or two had passed when I received a text from Joe Diolosa, a sales manager in the company inviting me in to view their inventory, when I told Joe that I was just about ready to purchase from another dealership and the price he asked me to wait to see if he could match the price. Joe called me back in about 10 minutes and said “great news” that he was able to match the price and that he would be sending me over the buy sheet and he needed to ask me a few additional questions and would call me back shortly to collect what he needed. Well, long story short, after multiple attempts to call Joe back and about five days, I have now been told that they can no longer honor that price. In the meantime, I have lost my other deal, and this car was for my daughters 16th birthday. I know why these folks were stalling, they were hoping to be able to sell the vehicle during the meantime to someone else, so they didn’t have to tell me that they were not going to honor the deal, looking for the easy way out. I have tried several times to speak to the general manager, the general sales manager, etc. and nobody at the dealership feels compelled to standby their word. A shame that a dealership behaves in this manner and now my daughter doesn’t have the car she thought she was getting for her birthday. More

Helpful 0

Report | Print

Smoothest car buying experience I have had. Thank you Genaro, Jose, and Benny! The best!!! Thank you Genaro, Jose, and Benny! The best!!! More

by misterlab Verified Customer Verified Customer

Helpful 0

Report | Print

I went with my family for them to buy a new 2024 Honda Crv Hybrid and they had 1 coming to the specs on the 1 they wanted so the sales person and sales manager recommended to us to leave a deposit & when Crv Hybrid and they had 1 coming to the specs on the 1 they wanted so the sales person and sales manager recommended to us to leave a deposit & when it comes in within a couple days they will call them to pick up the car. They didn’t require financing they were paying cash for the car. They left a deposit on Oct 30th and not it’s November 27 and they never go their car. They went to the dealership to get their deposit back the other day and they made an excuse the person that does refunds on Apple Pay wasn’t there. This dealership has done this way many times and don’t do it to my family or friends, I will be contacting Honda Corporate, talking about this on my radio show, post this on Google, Twitter & all my social media pages for people not to buy or lease a car from Metro Honda of Jersey City. More

Helpful 0

Report | Print

Buying a car from Genaro was the best and easiest experience i could have ask for thank you! experience i could have ask for thank you! More

Helpful 0

Report | Print

Great dealership. Very accommodating and friendly. Not pushy and make you feel comfortable with the deal agreement being negotiated throughout Very accommodating and friendly. Not pushy and make you feel comfortable with the deal agreement being negotiated throughout More

by Chris Del Piano Verified Customer Verified Customer

Helpful 0

Report | Print

Everyone is. Nice enough but there's no communication. Everyone wants to help but they just shine you in. Service dept and sales dept. Nice enough but there's no communication. Everyone wants to help but they just shine you in. Service dept and sales dept. More

by RUBIN090311 Verified Customer Verified Customer

Helpful 0

Report | Print